Mehak Khalid Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

- Work with hospital operators to improve the efficiency and quality of delivery of health care services - Manage budget of the hospital operations- Monitor KPIs and performance for operations, clinical and quality aspects of the hospitals- Identify opportunities for improvement and transformation- Establish the project management framework across the organization- Managing the portfolio of all projects pertaining to the hospitals under Presidential Courts.-… Show more - Work with hospital operators to improve the efficiency and quality of delivery of health care services - Manage budget of the hospital operations- Monitor KPIs and performance for operations, clinical and quality aspects of the hospitals- Identify opportunities for improvement and transformation- Establish the project management framework across the organization- Managing the portfolio of all projects pertaining to the hospitals under Presidential Courts.- Delivering internal trainings on fundamentals of project management Show less

Dubai, United Arab Emirates

• Lean Six Sigma Green Belt and PMP Coaching• Achieving and maintaining certifications like ISO 9001:2015 and OPITO.• Designing and refactoring the business processes using the principles of Lean Six Sigma and ITIL.• Adapting the project management processes of organizations to the PRINCE II and PMP techniques while keeping true to the needs of their own needs and requirements.• Technical and business writing e.g. user manuals, software requirement documents… Show more • Lean Six Sigma Green Belt and PMP Coaching• Achieving and maintaining certifications like ISO 9001:2015 and OPITO.• Designing and refactoring the business processes using the principles of Lean Six Sigma and ITIL.• Adapting the project management processes of organizations to the PRINCE II and PMP techniques while keeping true to the needs of their own needs and requirements.• Technical and business writing e.g. user manuals, software requirement documents, business cases and plans• Digital Marketing including website design & development, social media and content marketing campaigns for the customers. Show less

• Managed the QMS across the Bank’s IT division and custodian of all its documentation• Liaised with third-party certification bodies for external audits to deliver a compliant IT Division• Delivered internal audits and ensured effective implementation of corrective/preventive actions.• Responsible for effective implementations of KPIs to align with overall organization strategy• Instrumental in Lean Transformation of Processes in IT division to positively impact costs and… Show more • Managed the QMS across the Bank’s IT division and custodian of all its documentation• Liaised with third-party certification bodies for external audits to deliver a compliant IT Division• Delivered internal audits and ensured effective implementation of corrective/preventive actions.• Responsible for effective implementations of KPIs to align with overall organization strategy• Instrumental in Lean Transformation of Processes in IT division to positively impact costs and timelines• Led a team to ensure compliance with redesigned and optimized processes to monitor cost and time effect• Organized a weekly Process Focus Group for continuous improvement of organizational processes• Executed QMS awareness campaigns and training to ensure strict adherence to organizational policies Show less

• Steered the business process design program for EMS as it grew inorganically to a $1bn company. It was the largest network operator partner and handset distributor in the region• Delivered a robust Quality Management System to attain the ISO 9001:2008 certification for the group.• Directed surveillance audits to ensure term period compliance with ISO Certification • Created Business Value (+~$30mn) by designing, integration, and automation of Standard and custom ERP systems to… Show more • Steered the business process design program for EMS as it grew inorganically to a $1bn company. It was the largest network operator partner and handset distributor in the region• Delivered a robust Quality Management System to attain the ISO 9001:2008 certification for the group.• Directed surveillance audits to ensure term period compliance with ISO Certification • Created Business Value (+~$30mn) by designing, integration, and automation of Standard and custom ERP systems to manage Blackberry and Apple handset sales across MENA.• Development and implementation of HRM and CRM products across the group's footprint in MENA • Offshore Vendor Management for software design and development. A budget of ~$25mn• User manual writing for all ERP, HRM and CRM implementation Show less

Provided product demonstrations, requirements gathering, and assistance with installations/implementations.Consistently exceeded all monthly corporate targets for revenue and territory growth.Ensured that promotions were executed effectively.Received in-depth training on products, customer segments and operations.

Lahore, Pakistan

Provided application, development, and QA environment support to the project development teams in order to ensure that system support is maintained during the SDLC.Documented the final system configuration and installation procedure of the development environment to make sure the System Design Document is current.Participated in technology research and solutions testing with various project teams to identify and resolve technical issues quickly.Significant Achievement: Increased… Show more Provided application, development, and QA environment support to the project development teams in order to ensure that system support is maintained during the SDLC.Documented the final system configuration and installation procedure of the development environment to make sure the System Design Document is current.Participated in technology research and solutions testing with various project teams to identify and resolve technical issues quickly.Significant Achievement: Increased productivity by researching end-user needs, developing, testing and documenting major programs to streamline application production, file conversion, and source file interfaces. Delivered all programs clean, bug-free and on time Show less

Performed Software Testing and Quality Assurance roles.Responsible for creating and presenting Business Cases for new projects.Created the User Manual for an ERP system.

Bsc Honors, Computer Science

Activities and Societies: Debating, Dramatics, Computer Society

Education record

Activities and Societies: Dramatics, literature club, sports club, needle club