Mehrab Mashmooli Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

 Management of Journey Beyond’s Power BI environment Designing and building dashboards utilizing the Journey Beyond Enterprise Data warehouse Using data to identify trends, insights, and opportunities to optimize business performance. Ensuring accuracy and reconciliation between data sources Ad hoc analysis for decision support.

Tehran, Iran

 Being the central point of contact for management, business units, regions, and new business developments, providing routine and ad-hoc support for data reporting. Designing, developing, and implementing innovative and appealing, user-friendly reports and dashboards in Power BI Further developing data sources and uses of Business Intelligence tools and models. Designing, targeting, and communicating KPIs based on the organisation's strategies and departments’ missions… Show more  Being the central point of contact for management, business units, regions, and new business developments, providing routine and ad-hoc support for data reporting. Designing, developing, and implementing innovative and appealing, user-friendly reports and dashboards in Power BI Further developing data sources and uses of Business Intelligence tools and models. Designing, targeting, and communicating KPIs based on the organisation's strategies and departments’ missions Developing a BI dashboard for data gathering, cleaning, processing and reporting KPIs to executives Collaboration in setting up Saman Insurance Digital Transformation Office A member of Saman Insurance's digital transformation team with over 50 IT-based projects underway Expand Agile mindset within product development teams based on Scrum & SAFe methodologies Analysing business to improve processes and develop digital insurance products and services Leading the digital transformation project teams in digitizing the insurance value chain through participating in multidisciplinary teams including IT, insurance, and market specialists Conducting various meetings and workshops with stakeholders to get their point of view and needs to extract business scenarios and business requirements Performing all stages of the service design process including designing customer journey maps and blueprints, quickly creating prototypes to validate and test new services, analysing user test results, etc. Translating business language into IT technical language to generate specifications and technical requirements for IT operations and presenting to the product owner and scrum master Providing high-level and detailed business analysis documents such as business specifications, business narratives/scenarios; functional specifications; defect resolution specifications; technical specifications; risk management plans; requirements management plans; use case model, and use case specifications Show less

Tehran, Iran

 Provide analytical reports on the status of customer requests and complaints Analyse customer complaints in order to continually improve processes Using quality management tools to prioritise product quality improvement projects Provide analytical reports on repeated quality defects leading to customer complaints Review and improve customer relationship process procedures, guidelines, and forms Implementing Process Management System in CRM Department Auditing… Show more  Provide analytical reports on the status of customer requests and complaints Analyse customer complaints in order to continually improve processes Using quality management tools to prioritise product quality improvement projects Provide analytical reports on repeated quality defects leading to customer complaints Review and improve customer relationship process procedures, guidelines, and forms Implementing Process Management System in CRM Department Auditing Customer Relationship Management Process Based on ISO 9001 requirements Collaborating in preparing and documenting quality manual, procedures, and instructions related to quality system Show less

Tehran, Iran

 Implementing CRM software in collaboration with the technical team Review, improve and deploy management systems Design and develop procedures, instructions, and forms for business processes Review and update strategic planning documents Improve staff payroll system Review organisational structure Writing employees job descriptions Determining employees’ performance indicators Developing an operational plan which incorporates goals and objectives that… Show more  Implementing CRM software in collaboration with the technical team Review, improve and deploy management systems Design and develop procedures, instructions, and forms for business processes Review and update strategic planning documents Improve staff payroll system Review organisational structure Writing employees job descriptions Determining employees’ performance indicators Developing an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization. Analysing, designing, and developing human resource processes. Plan & implement promotion system and career development path. Monitor the day-to-day delivery of the programs and services of the organisation to maintain or improve quality. Show less

Kashan, Iran

 A key member of the Enterprise Resource Planning implementation team Collaboration in implementing human resources, financial, sales, and after-sales services systems Contributing to implementing various software systems such as human resource information system and electronic document and records management system Providing progress reports and estimating project resource requirements at a high-level and detailed for senior managers Modeling processes and drawing data… Show more  A key member of the Enterprise Resource Planning implementation team Collaboration in implementing human resources, financial, sales, and after-sales services systems Contributing to implementing various software systems such as human resource information system and electronic document and records management system Providing progress reports and estimating project resource requirements at a high-level and detailed for senior managers Modeling processes and drawing data flow diagrams Define and transcribe verbally and in writing and share business goals with different layers at the organization, program, operations, and project levels Prioritize the requirements of each business according to how effective it is in promoting business efficiency with stakeholder collaboration Identify and develop innovative solutions to identified business challenges in consultation with business stakeholders and IT professionals Writing standard operating procedures and documenting business requirements in multidisciplinary teams Designing and implementing the strategic planning system Designing and implementing the project management system Implementing a Balanced Score Card Model Ensure alignment between Business Units and the overall Company's Strategies Doing strategic studies and internal and external analysis to review and update strategic documents. Holding periodically strategic planning meetings with executives to define and plan strategic projects Holding projects’ control meetings and follow up projects’ progress and preparing and presenting projects reports for executives Defining KPIs and measures Monitoring KPI trends and prepare KPI reports for executives Collaborating in implementing ISO 9001 and ISO/TS 16949 requirements and EFQM model in the company Documenting decisions of executives’ meetings and following up to assure their realization Monitoring & controlling projects Developing project management knowledge system Show less

Bachelor Of Engineering (B.E.), Industrial Engineering, 15 From 20

Master Of Business Administration - Mba, Business Administration And Management, General, 18 From 20