Ajay Mehta
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Ajay Mehta Email & Phone Number

Senior Manager Strategy and Insights: Customer CARE at Southwest Airlines
Location: Dallas, Texas, United States 12 work roles 3 schools
1 work email found @southwest.com 3 phones found area 214 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email a****@southwest.com
Direct phone (214) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Senior Manager Strategy and Insights: Customer CARE
Location
Dallas, Texas, United States
Company size

Who is Ajay Mehta? Overview

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Quick answer

Ajay Mehta is listed as Senior Manager Strategy and Insights: Customer CARE at Southwest Airlines, a company with 39028 employees, based in Dallas, Texas, United States. AeroLeads shows a work email signal at southwest.com, phone signal with area code 214, and a matched LinkedIn profile for Ajay Mehta.

Ajay Mehta previously worked as Senior Manager Strategy & Insights: Customer CARE at Southwest Airlines and Manager of Strategy and Planning: Customer Service & Support at Southwest Airlines. Ajay Mehta holds Master Of Business Administration - Mba, Technology Management - Business Strategy - Operations Management from Boston University Questrom School Of Business.

Company email context

Email format at Southwest Airlines

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{first}.{last}@southwest.com
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AeroLeads found 1 current-domain work email signal for Ajay Mehta. Compare company email patterns before reaching out.

Profile bio

About Ajay Mehta

Ajay is an accomplished technology professional with a successful record of driving innovation and creative solutions. He has more than 20 years’ experience dealing with cross-functional global teams and executives in: - Business & Technology Strategy - Transformations - Operations Management - Product Management - CIO Advisory & Org Design - Business/Technology Capabilities

Listed skills include Project Management, Six Sigma, Process Improvement, Analysis, and 37 others.

Current workplace

Ajay Mehta's current company

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Southwest Airlines
Southwest Airlines
Senior Manager Strategy and Insights: Customer CARE
Dallas, TX, US
Website
Employees
39028
AeroLeads page
12 roles · 21 years

Ajay Mehta work experience

A career timeline built from the work history available for this profile.

Senior Manager Strategy & Insights: Customer Care

Current
2023 - Present ~3 yrs 5 mos

Manager Of Strategy And Planning: Customer Service & Support

May 2022 - Nov 2023

Manager Of Technology Strategy, Executive Pmo & Employee Engagement

Led three Teams in the Office of the CIO covering executive storytelling and strategy, executive governance, and employee engagement to support a fully remote workforce

Nov 2020 - Jun 2022

Manager Of Technology Strategy & Continuous Improvement

Responsible for two teams delivering on CIO requested strategic workstreams and executive material to better how the IT department is currently operating and enable Executive decision making

2019 - Nov 2020

Consultant: Office Of The Cio

- Instantiated Technology's Demand intake process by working with stakeholders across the company to build a sustainable and new way of working and managing IT demand- Developed the first iteration of IT's Multi-Year Plan while supporting various Business and Technology Portfolios (Enterprise Management, Technical Operations, Enterprise Architecture)

2018 - 2019 ~1 yr

Engagement Strategy Lead

Dallas/Fort Worth Area

Led engagements and Teams of Consultants at Concentre, a full-service IT Strategy consulting firm which serves Fortune 1000 corporations. Concentre aligns technology strategy with business goals, and works with technology leaders throughout a wide range of industries to scale and strengthen IT capability.

2016 - 2018 ~2 yrs

Consultant (Operational / Digital Transformations)

Multiple US/Global Locations

- Build and instantiated a new global services / consultancy practice for Ericsson- Developed a best-in-class provisioning system and operating strategy for South Africa’s largest mobile carrier- Developed/architected cloud strategies and solutions for global clients

2013 - 2016 ~3 yrs

Senior Officer: Host Development

Washington D.C. Metro Area

Managed State and industry relationships to identify and increase on-time performance through Performance Improvement Projects and/or litigation with the end goal of improving customer expierence and controlling costs.

2011 - Jan 2013

President: Mba Council

Boston, MA

  • Served as the elected President of the Graduate Council at Boston University. The Graduate Council serves three main functions for the School of Management: acting as a conduit between students and administration.
  • Migrating the current student platform to a Wordpress web based platform in coordination with BU IT
  • Responsible for the management and distribution of a $120K student and school funded budget
  • Promoting and planning student networking events with different graduate programs around Boston
Mar 2010 - Jun 2011

Operations Strategy And Analysis (Mba Intern)

Cn

Homewood, IL

  • Business plan evaluating the current Yard Process Control Systems and the operational impact
  • Industry analysis and benchmarking of possible operating solutions with recommendations
  • Evaluation of current IT support group and possible improvements/solutions
  • $20M in savings over 10 years and guaranteed reliability with a new system integration from business plan and recommendationsEfforts resulted in the CN moving forward with replacing their Yard Process Control Systems.
May 2010 - Aug 2010

Terminal Manager

Houston, TX; Portland, OR; Salt Lake City, UT

  • Leadership of 20+ signal personnel over three shifts covering the high traffic, high density Houston railroad terminal (including several natural disasters)Responsible for schedule, payroll, compliance (CBA), budget.
  • 30% reduction in train delay hours in the congested Houston Terminal resulting in $1.75 million total savings
  • 61% reduction ($58,000) in Federal Railroad Administration (FRA) violations and defects
  • 25% reduction in trouble tickets resulting in an improvement of public safety and train movement
  • 27% reduction in railroad grade crossing failures
2005 - 2009 ~4 yrs
Team & coworkers

Colleagues at Southwest Airlines

Other employees you can reach at southwest.com. View company contacts for 39028 employees →

3 education records

Ajay Mehta education

Master Of Business Administration - Mba, Technology Management - Business Strategy - Operations Management

Activities and Societies: MBA Class President | Six Sigma Green Belt | SE Asia Business Focus

FAQ

Frequently asked questions about Ajay Mehta

Quick answers generated from the profile data available on this page.

What company does Ajay Mehta work for?

Ajay Mehta works for Southwest Airlines.

What is Ajay Mehta's role at Southwest Airlines?

Ajay Mehta is listed as Senior Manager Strategy and Insights: Customer CARE at Southwest Airlines.

What is Ajay Mehta's email address?

AeroLeads has found 1 work email signal at @southwest.com for Ajay Mehta at Southwest Airlines.

What is Ajay Mehta's phone number?

AeroLeads has found 3 phone signal(s) with area code 214 for Ajay Mehta at Southwest Airlines.

Where is Ajay Mehta based?

Ajay Mehta is based in Dallas, Texas, United States while working with Southwest Airlines.

What companies has Ajay Mehta worked for?

Ajay Mehta has worked for Southwest Airlines, Concentre, Ericsson, Amtrak, and Questrom School Of Business, Boston University.

Who are Ajay Mehta's colleagues at Southwest Airlines?

Ajay Mehta's colleagues at Southwest Airlines include Helen Lian, Ariyana Allen, Jennifer Herrera, Waunita Russell, and Trevor Ward.

How can I contact Ajay Mehta?

You can use AeroLeads to view verified contact signals for Ajay Mehta at Southwest Airlines, including work email, phone, and LinkedIn data when available.

What schools did Ajay Mehta attend?

Ajay Mehta holds Master Of Business Administration - Mba, Technology Management - Business Strategy - Operations Management from Boston University Questrom School Of Business.

What skills is Ajay Mehta known for?

Ajay Mehta is listed with skills including Project Management, Six Sigma, Process Improvement, Analysis, Management, Leadership, Operations Management, and Project Planning.

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