Ajay Mehta

Ajay Mehta Email and Phone Number

Senior Manager Strategy and Insights: Customer CARE @ Southwest Airlines
Dallas, TX, US
Ajay Mehta's Location
Dallas, Texas, United States, United States
About Ajay Mehta

Ajay is an accomplished technology professional with a successful record of driving innovation and creative solutions. He has more than 20 years’ experience dealing with cross-functional global teams and executives in: - Business & Technology Strategy - Transformations - Operations Management - Product Management - CIO Advisory & Org Design - Business/Technology Capabilities

Ajay Mehta's Current Company Details
Southwest Airlines

Southwest Airlines

View
Senior Manager Strategy and Insights: Customer CARE
Dallas, TX, US
Website:
southwest.com
Employees:
39028
Ajay Mehta Work Experience Details
  • Southwest Airlines
    Senior Manager Strategy And Insights: Customer Care
    Southwest Airlines
    Dallas, Tx, Us
  • Southwest Airlines
    Senior Manager Strategy & Insights: Customer Care
    Southwest Airlines 2023 - Present
  • Southwest Airlines
    Manager Of Strategy And Planning: Customer Service & Support
    Southwest Airlines May 2022 - Nov 2023
  • Southwest Airlines
    Manager Of Technology Strategy, Executive Pmo & Employee Engagement
    Southwest Airlines Nov 2020 - Jun 2022
    Led three Teams in the Office of the CIO covering executive storytelling and strategy, executive governance, and employee engagement to support a fully remote workforce
  • Southwest Airlines
    Manager Of Technology Strategy & Continuous Improvement
    Southwest Airlines 2019 - Nov 2020
    Responsible for two teams delivering on CIO requested strategic workstreams and executive material to better how the IT department is currently operating and enable Executive decision making
  • Southwest Airlines
    Consultant: Office Of The Cio
    Southwest Airlines 2018 - 2019
    - Instantiated Technology's Demand intake process by working with stakeholders across the company to build a sustainable and new way of working and managing IT demand- Developed the first iteration of IT's Multi-Year Plan while supporting various Business and Technology Portfolios (Enterprise Management, Technical Operations, Enterprise Architecture)
  • Concentre
    Engagement Strategy Lead
    Concentre 2016 - 2018
    Dallas/Fort Worth Area
    Led engagements and Teams of Consultants at Concentre, a full-service IT Strategy consulting firm which serves Fortune 1000 corporations. Concentre aligns technology strategy with business goals, and works with technology leaders throughout a wide range of industries to scale and strengthen IT capability.
  • Ericsson
    Consultant (Operational / Digital Transformations)
    Ericsson 2013 - 2016
    Multiple Us/Global Locations
    - Build and instantiated a new global services / consultancy practice for Ericsson- Developed a best-in-class provisioning system and operating strategy for South Africa’s largest mobile carrier- Developed/architected cloud strategies and solutions for global clients
  • Amtrak
    Senior Officer: Host Development
    Amtrak 2011 - Jan 2013
    Washington D.C. Metro Area
    Managed State and industry relationships to identify and increase on-time performance through Performance Improvement Projects and/or litigation with the end goal of improving customer expierence and controlling costs.
  • Questrom School Of Business, Boston University
    President: Mba Council
    Questrom School Of Business, Boston University Mar 2010 - Jun 2011
    Boston, Ma
    Served as the elected President of the Graduate Council at Boston University. The Graduate Council serves three main functions for the School of Management: acting as a conduit between students and administration, planning major events, and allocating funding.Led various projects including:• Migrating the current student platform to a Wordpress web based platform in coordination with BU IT• Responsible for the management and distribution of a $120K student and school funded budget• Promoting and planning student networking events with different graduate programs around Boston
  • Cn
    Operations Strategy And Analysis (Mba Intern)
    Cn May 2010 - Aug 2010
    Homewood, Il
    • Business plan evaluating the current Yard Process Control Systems and the operational impact• Industry analysis and benchmarking of possible operating solutions with recommendations• Evaluation of current IT support group and possible improvements/solutions• $20M in savings over 10 years and guaranteed reliability with a new system integration from business plan and recommendationsEfforts resulted in the CN moving forward with replacing their Yard Process Control Systems in Canada and the U.S. based on the business plan.
  • Union Pacific Railroad
    Terminal Manager
    Union Pacific Railroad 2005 - 2009
    Houston, Tx; Portland, Or; Salt Lake City, Ut
    Leadership of 20+ signal personnel over three shifts covering the high traffic, high density Houston railroad terminal (including several natural disasters)Responsible for schedule, payroll, compliance (CBA), budget and safety, as well as technical trouble shooting of the signal and communication systemLeadership resulted in improved efficiency, reduced delays and eliminating government fines: • 30% reduction in train delay hours in the congested Houston Terminal resulting in $1.75 million total savings• 61% reduction ($58,000) in Federal Railroad Administration (FRA) violations and defects • 25% reduction in trouble tickets resulting in an improvement of public safety and train movement• 27% reduction in railroad grade crossing failures

Ajay Mehta Skills

Project Management Six Sigma Process Improvement Analysis Management Leadership Operations Management Project Planning Strategy Business Strategy Supply Chain Management Business Analysis Data Analysis Business Process Improvement Negotiation Cross Functional Team Leadership Strategic Planning Excel Modeling Market Research Program Management Business Planning Financial Modeling Product Management Management Consulting Consulting International Management Budgets Testing Microsoft Excel Business Development Technology Implementation Engineering Integration Competitive Analysis Marketing Strategy Saas Cloud Computing Cloud Applications Cloud Storage Technology Integration Data Modeling

Ajay Mehta Education Details

Frequently Asked Questions about Ajay Mehta

What company does Ajay Mehta work for?

Ajay Mehta works for Southwest Airlines

What is Ajay Mehta's role at the current company?

Ajay Mehta's current role is Senior Manager Strategy and Insights: Customer CARE.

What is Ajay Mehta's email address?

Ajay Mehta's email address is aj****@****nco.com

What is Ajay Mehta's direct phone number?

Ajay Mehta's direct phone number is +121460*****

What schools did Ajay Mehta attend?

Ajay Mehta attended Boston University Questrom School Of Business, Michigan State University - The Eli Broad College Of Business, The University Of Iowa - College Of Engineering.

What skills is Ajay Mehta known for?

Ajay Mehta has skills like Project Management, Six Sigma, Process Improvement, Analysis, Management, Leadership, Operations Management, Project Planning, Strategy, Business Strategy, Supply Chain Management, Business Analysis.

Who are Ajay Mehta's colleagues?

Ajay Mehta's colleagues are Bryant Earley, Randy Elliott, Dave Martin, Hannah Macandrew, Darlene Smith Sain, Teri Lambert, Gary Gregory.

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