Fleet Operations Manager
CurrentManaging a team of 250-350 Pickup & Delivery Partners directly on a daily basisDrive Pickup & Delivery Partners efficiencies assigned at an individual level.Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis.Improve and maintain promised delivery times for better customer experience.Conduct classroom/ field training at individual level for better customer experience.Conduct regular field audits for better compliance among Pickup & Delivery Partners.Manage and control voluntary attrition and control absconders by conducting regularengagement activities.Provide feedback at individual level and conduct weekly one-on-ones to understandproblem areas.Ensure excellent customer experience by solving order level escalations.Support Pickup & Delivery Partners during emergencies and exigencies.