Mei-Chun Woo, Ccep Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Bothell, Washington, United States

Responsible for direct oversight of the Activities & Recreation Center (ARC) related to risk management, custodial and facilities services, supervision of student staff and enforcement of facility operating guidelines and procedures. Transformed event reservations program increasing transparency and efficiency. Provide leadership to ARC student staff who oversee campus programs and initiatives. Responsible for creating education and social opportunities for student involvement and leadership development. Supports and consults with staff, faculty, and students independently when issues arise. In the absence of the Director, assumes leadership and decision-making authority. ● Revitalized student employment program, and updated hiring and training procedures. ● Optimized building and event policies and processes● Continually cultivate and strengthen partnerships with academic departments, faculty, and other constituents, including the University of Washington Seattle and Cascadia College.

Lead operations of seven professional staff members and 30+ student employees; supervising day-to-day operations. Coordinate student employee professional development program and provide extensive mentoring. Direct strategic planning for Information Desk, Ticket Office, and event reservations. Outline risks and implement risk mitigation strategies. Supervise and direct management of large scale events. ● Upheld exceptional standards of customer service and quality assurance in fast-paced environment. ● Fostered and developed positive professional relationships with First Year Programs, Admissions Department, and UW Marketing to execute highly visible, large-scale events.● Successfully hosted 250+ events per year consisting of 200 – 1400 people a year.

Seattle, Washington, United States

Spearheaded day-to-day operations and supervise seven-person team across duties. Coordinated training and recruitment processes. Organized and scheduled re-opening of building-wide operations. Prepared and distributed information related to COVID guidelines and event precautions. Liaised with cross-functional and diverse colleagues across multiple departments. ● Successfully on-boarded two additional staff members and thirty student employees.● Directed operations throughout transitionary period while minimizing downtime.● Researched, recommended, and implemented a new Virtual event platform; overseeing process creation, client outreach, training, and price setting.

Husky Union Building

Directed supervisions of mid to large-scale events while providing diagramming, audiovisual recommendations, and ticketing services. Led management of incoming event requests to assess and confirm feasibility. Spearheaded event planning and allocated necessary resources to meet dynamic client needs. Liaised with key stakeholders and upheld positive professional relationships to maintain operational functionality.● Researched, prepared, and submitted budget proposals for new technology to continually improve services.● Identified and created diverse and inclusive learning outcomes and core competencies implemented across departments while serving as co-chair of Student Staff Development Committee.

Greater Seattle Area

Liaised with key stakeholders and cross-functional team members across multiple departments to assess policies and procedures. Led website maintenance and implemented requested changes. Analyzed and communicated Washington State Liquor Policy to provide guidance to clients. Coordinated training and offered technical assistance for website users.● Reviewed and rewrote sections of Washington Administrative Code and UW Administrative Policy Statements to accurately reflect current policies and procedures.

Kenmore, Wa

Formulated and maintained database of events to track success and concerns. Directed and promoted informational webinars and student recruitment programs. Liaised with academic departments and country-wide stakeholders to lead prospective student information sessions.● Engaged with Alumni to facilitate and drive their involvement in recruitment process.

Supervised weekend campus events (i.e., education classes, weddings, and overnight guests). Inspected facilities to ensure correct setup. Coordinated with dining staff to create event menus. Led and scheduled student employees. Billed for overnight stays and assisted with monthly event billing settlement. Oversaw overnight room calendar. Communicated with guests to facilitate a welcoming atmosphere. Managed departmental social media presence. Represented Bastyr at promotional events.● Recognized as "Staff of the Month" in September 2011

Assist Manager of Service Operations with coordinating major (500-2000 people) events, diagramming and setup options, arrange for special services with other campus and off-campus organizations. • Assist the Manager with the preparation of the budget.• Assist Manager by communicating with VIP Clients to ensure their needs are being met. • Design informational flyers and policy brochures for distribution and office use.• Attend Event Planning Meetings between clients and office Event Coordinators.• When necessary, fill in for the Program Coordinator, the position that oversees general office operations.• Review other employees' work for enforcement of department and University policy.• Bill clients for our services and coordinate accounts receivable.• Schedule staff.

Collegiate Conference & Event Professional Certification

Certification earned in March 2021 and will expire in March 2023.

Hybrid Events Certification

Certification earned in 2021 and will expire in 2023.

Bachelor Of Arts, International Studies, 3.46 Gpa

Dean's List for 6 semesters