Jennifer Meier Email & Phone Number

- Demonstrated ability to author clear instruction to technical and non-technical end-users to interpret technical concepts and tooling- Develop improved New Hire Training Platform to incorporate step-by-step playbooks with visual and audio learning guides- Promote consistent processes for project delivery by maintaining over 30 internal-facing documents- Work with Product and Go-to-Market teams to author documentation for product and feature releases- Assist with team growth by participating in interviewing, hiring, and training of new members- As an Interim Team Manager: Over 3 months, facilitated and led group and one-on-one meetings; coached team members on career goals

Austin, Texas Area

- Lead a portfolio of over 50 global Enterprise, Mid-market, and Small businesses on delivery strategy and task sequencing for complex technical projects to a successful implementation of SaaS solutions- Maintain in-depth understanding of expansive SaaS offerings as a Subject Matter Expert including Plugins, Legal, Authenticity, and Service Packages- Assess client understanding of SaaS solution and provide trainings to establish proficiency in available tooling- Initiate internal QA of implementation projects and deliver results to technical and non-technical client contacts in a clear and concise manner- Volunteer to support cross-department initiatives by assisting separate teams with tasks during staff-shortages including training new hires and managing onboarding projects

Austin, Texas Area

- Manage a queue of support tickets and troubleshoot complex technical issues through knowledge of HTML, CSS, JavaScript, XML, SQL- Resolve client inquiries through consultation of best practices, technical solutioning, and platform education- Explain technical concepts of platform limitations, requirements, and functionality to internal and external end-users including technical and non-technical individuals

Austin, Texas Area

- Architect and build websites using JavaScript, HTML, CSS and other front-end technologies including React and Backbone.js- Collaborate with business, marketing, and development teams to determine a path to engage their customers, boost their online presence, and understand their end goals

Austin, Texas Area

- Exercise creative negotiation techniques to resolve customer issues and concerns about their SEO and SEM campaigns- Communicate with customers effectively to help improve their marketing strategies- Collaborate with members of other departments within the company to improve account performance and overall customer satisfaction - Specializes in working with clients who are either escalated and/or have lost faith and confidence in the company's effectiveness in making their marketing campaign successful

Austin, Texas Area

- Manage Veritext company relationships with paralegals and attorneys statewide- Prioritize orders and coordinate transcript finalization process- Responsible for the billing and payroll for court reporters- Train court reporters on current software turn-in system- Coordinate interpreter, videographer and court reporter activities- Handle and distribute a high volume of calls and emails from key clients

Austin, Texas Area

- Conserves time by reading and researching correspondence, analyzing information and drafting communications- Manage day-to-day office activities including:o Quickbookso Invoicingo Collectionso Local and Federal bid package preparation

Greenville, South Carolina

Independent Court Reporter: - Transcribe depositions for mainly workers' comp and personal injury litigation statewide- Record sworn testimony and distributed a final transcript of the proceedings- Independent contractor responsible for bringing in new attorneys and fostering continuing relationships with current clients

Front-End Engineering

Bachelor'S Degree, Psychology