- Formulated digital strategy aligned with business goals, executed and monitored digital projects, collaborated with departments for strategic alignment, and improved customer experience digitally. This contributed to our team being honored with the 'FY23 Best Digital First Award'.- Promoted global process standardization, updated WI documents and flowcharts, and managed process changes and optimization tasks.- Launched and deployed operation tools, conducted functional tests, provided user training, handled issues, managed accounts, and continuously optimized and monitored tool usage.

- Owned recruitment and training of new employees, ensuring alignment with team requirements and facilitating effective onboarding. These efforts earned recognition through the 'FY21 Teachers' Day Golden Instructor Award' and the 'FY22 SIT Quick Solve & Practice Award'.- Enhanced team's soft skills and service quality via personalized coaching, earning the 'FY22 CCC Dalian MVP Award' for these contributions.

- Supported notebook customers, consistently achieved the highest PMPi for outstanding performance, and received numerous awards in service and technology.- Assisted the team leader in routine operational management.

- Provided ticketing services to Air China customers, provided new employee training, and received the 'Concentrix Circle of Excellence Employee' award in 2015.- Participated in Six Sigma projects to reduce errors through process improvements, successfully achieved Green Belt Certification.

- Supported Air China's Korean hotline, addressing customer inquiries and providing pre-sales, after-sales services, and handling complaints.

- Achieved monthly sales targets by selling apparel and accessories to Korean, Chinese, and Japanese customers.