1. Designated Operation Manager aligned with Global Enterprise Segments sales team in APJ&GC, working with sales team for understanding their quarterly/yearly business strategy and plan and speci c business needs. Providing end to end support via collaboration and cooperation with cross-functional teams.2. Development of a trusted relationship with stakeholders, represent the voice ofthe country/segment in key program/capability/transformation rollouts and proactively address… Show more 1. Designated Operation Manager aligned with Global Enterprise Segments sales team in APJ&GC, working with sales team for understanding their quarterly/yearly business strategy and plan and speci c business needs. Providing end to end support via collaboration and cooperation with cross-functional teams.2. Development of a trusted relationship with stakeholders, represent the voice ofthe country/segment in key program/capability/transformation rollouts and proactively address relevance/adoption issues, act as an escalation point and problem solver and collaborate with other departments as needed.3. Sales Enablement including forecast & funnel management, bookings & revenue recognition support, engagement for sourcing strategic deals across product, service, software and solution offerings of cisco considered strategic to the business4z. Proactively driving initiatives to address opportunities for improvement, tool enhancement, unaddressed problems relevant to the country / segment in operational whitespace areas within the operations organiWation5. Commit management services involving ensuring visibility to CPS leadership and sales leadership around commit execution and proactive risk mitigation of impact to commit through deal readiness and other engagement46. Drive the actions with sales stakeholders to ensure that the quality of booking and other compliance norms for the country/segment are met and maximiWe revenue attainment for the country/segment Show less

-Handle incoming customer correspondence and emails and resolve customer complaints and feedback to relative parties -Liaise with different parties to resolve customer requests-According to compliance requirements, maintain accurate customer/loan information in different system&spreadsheets.

-Handle incoming calls from Mandarin, Korean and English customers for technical support and handle customer’s account management.-Responsible for Moments of Truth(MOT) Project as a Master Trainer. Successfully delivered MOT training both for Manager Sessions and Individual Sessions in Beijing and Singapore.-Received Outstanding Contribution Award for Customer Service Excellence in July 2013