Meiling Lavigueur Email & Phone Number

Greater New York City Area

Triage and investigate inquiries from Centerlight HealthCare System members as well as medical providers , ensuring timely and efficient resolution of all requests in compliance with the relevant policies & procedures. Identify and recommend performance and quality improvement opportunities based on cased investigation ensuring strict confidentiality as related to highly sensitive & confidential issues reported by participants and providers.

New York, New York, United States

Management of consular and passport services to Australian citizens residing in the Consulate’s consular jurisdiction.

Greater New York City Area

Managed the Consular Program (Services to Canadian citizens) and the provision of consular and emergency services to Canadian citizens within Consulate’s area of responsibility including including program operations, establishing program priorities, coordinating program activities and outreach, and program budget and human resource management including staff development and training. Provided full range of Consular services to Canadian citizens in Consulate’s area of responsibility ensuring the protection of rights of Canadian citizens in accordance with governmental policies and consular conventions. Coordinating emergency planning and preparedness to ensure robust emergency preparedness and continuity of operations and services to Canadian citizens in the event of a critical incident .

Ottawa, Canada Area

Management and supervision of Case Managements Officers and provided support and guidance to a team of Case Management Officers and Canadian missions in Europe, Middle East and Asia in managing consular cases and issues and recommending specific courses of action in relation to complex cases.Oversaw the management of relationships between overseas missions, families, legal representatives and other groups. Liaisonwith relevant divisions at Global Affairs Headquarters as well as partner departments and foreign missions to advance consular issues and files, including through representations to foreign governments. Contributed to overall division policy, consistency and streamlining measure and solutions framework.

Ottawa, Canada Area

Managed sensitive and high profile consular (Canadian Citizen) cases int the region of Middle East, India and Pakistan. Provided advice and guidance to Canadian missions abroad, and to consular clients in accordance with consular mandate and policies. Provided advice and reporting to senior management on potentially sensitive or high profile consular cases, and developed responsive media lines, talking points and briefings

Embassy Of Canada To Poland

Managment and provision of administrative services to Embassy staff including staffing exercises, proper classification of embassy positions, administration of financial operations, official visits logistics managment as well as direction on personnel issues. Oversight and management of Canadian Citizen Services.

Ottawa, Canada Area

Responded to email and telephone inquiries on a wide range of emergency consular services during mission after-hours including supporting the Government of Canada’s response in the aftermath 9/11attacks