Mei Chen Email & Phone Number

Irvine, California, United States

San Jose, California

• Supervised and oversaw workflow of the front desk staff and the Medical Assistants to ensure coverage and smooth office operations for two offices
• Supported clinical and administrative operations for the entire office including the onsite physician, nurses, and front office staff
• Managed accounts receivable and payable
• Managed and oversaw inventory for medical products, office supplies, and break room supplies spreadsheets
• Scheduled and coordinated meetings, luncheons, and events with vendors
• Organized, filed, and managed all medical files

San Jose

• Facilitated daily administrative operations: patient scheduling, calling in prescriptions, billing, invoicing, inventory management, emailing, answering phone calls, confirming appointments, and reconciling daily.
• Organized meetings with outside vendor sales representatives
• Coordinated all aspects of patient care: scheduling initial appointments, surgeries and post-op visits; sending surgery confirmation emails and payment reminders
• Managed four email accounts for patient inquiries, specific questions, payments, email blasts, and surgery confirmations
• Maintained and updated patient charts on the Electronic Medical Record (EMR) system, including personal information, medical records, encounters, and ledgers
• Managed the doctor’s personal Google Calendar to correlate with updated surgery appointments

• Trained new employees and franchise managers on-site and off-site
• Conducted evaluations of all worker performance against the company’s standards
• Reinforced and redirected feedback to trainees and coworkers
• Provided customer service while preparing drinks, cashing handling, cleaning, and performing other duties

• Developed and presented PowerPoint presentations on client satisfaction surveys, which provided feedback for the Behavioral Health Department
• Assisted the Quality Improvement and Quality Assurance Team on day-to-day operations for the Behavioral Health Department for 317 hours
• Administered and analyzed quarterly and county surveys into reports in Microsoft Excel
• Maintained and updated the Department Policy Handbook

• Hosted daily program activities for seniors (e.g. coffee bingo, computer classes, cooking classes)
• Created learning materials for useful and easy-to-learn computer skills for seniors

• Provided good customer services by greeting and assisting customers with their needs
• Awarded Employee of the Month

• Escorted customers to products, answered questions, and made sure all questions were answered and no additional help was needed
• Assisted with the maintenance and merchandising of the store to maintain neat, orderly, and well stocked and appealing displays