Meit Forsberg Email & Phone Number

Stockholm County, Sweden

Stockholm, Sverige

Process development and continous improvement for a work force management system used at the warehouses and support offices, workflows covering integrations from employee masterdata to salary systems. The main focus is simpifying processes and excluding manual tasks, when possible using process automation tools, to achieve high quality and effective daily management. Receving, prioritizing and implementing requirements from the business using agile work methods together with IT.

Stockholm, Sverige

Examined the possibilities of process automation for administrative tasks within Dagab, tested a workflow system for the EDI-process, participated in implementation of a validating tool for masterdata.

Stockholm, Sweden

Team management of 20+ administrative resources responsible for centralized masterdata maintenance of articles, sites/vendors and suppliers including pricing and cycle control data. This team is responsible for timely and correct masterdata to support and ensure that the whole supply chain management and business processes runs smoothly and without obstacles through SAP.Full managerial responsibility such as planning, coaching, performance appraisals, competence development and budgeting as well as participation in quality and process improvement projects .

Responsibility for the Problem Management process (ITIL), which focuses on root cause analysis and long term resolution to minimize the amount of incidents. Additionally I introduced a knowledge management process within the IT Support function and participated in the implementation of a new ticket handling system.

Troubleshooting and requirements of IT-system/production as well as responsibility for processes and development projects within the unit of distribution.

Team management of 5-12 network engineers, within the European Data Provisioning team. The team was responsible for provisioning the logical access of data services in the Private IP networks and router configuration. I also contributed to business and process improvement projects, quality improvements and lead-time reduction and initiated an introduction program for new employees, developed some internal training sessions and documentation.

Team management for 10-14 job controllers. Responsibility covered daily planning, coaching, performance appraisals and people development, process improvement projects (e.g. change process, global install process etc.)

Main area of responsibility was internal communication and coordination for data service installations and testing of globally installed customer network orders. Participation in process improvement projects was also part of the daily tasks.

Team management for 16 employees within the Client Service Center department (CSC). CSC was responsible for masterdata maintenance of FMCG products, client database instruction orders and product class definitions with segmentations etc. Apart from the daily operational and employee responsibility I was also contributing to several business improvement projects (f.i. data cleanup, process optimization, system implementation support, quality and delivery improvement).

Supported development and programming of data verification routines, performed ad-hoc analysis, master data coordination between development functions and the household panel delivery departments.

Development and maintenance of product and client database instructions, troubleshooting, international reporting etc. During 1997 I also covered the interim department manager responsibility.

Operational as well as employee management for a team of 10 employees. The overall responsibility of the masterdata maintenance for FMCG and durable consumer products, client instruction orders and product class definitions.

Masterdata management for products and administration of client instruction orders for market reports covering FMCG as well as durable consumer products.

Företagsekonomi

Gymnasium, Humanistisk Linje