As call center agent of APAS (Ambulatory Patient Access Service), serve as part of first line of communication in patient experience with access to health care; register patients/schedule consults utilizing proprietary hospital software/applications (IDX,POWERCHART);retrieve consults via a centralized proxy within Microsoft Outlook interface application;report daily productivity to decrease delay of care and ensure overall quality

*Demonstrate accountability, compliance, and adherence to quality standards, Augusta University Health policies, and confidentiality*As part of APAS (Administrative Patient Access Services), greet/arrive patients via hospital proprietary software application;verify/update patient demographic/insurance data; register new patients; obtain prior authorizations when needed as part of financial quality;collect service fees;alert staff of patient arrival; accommodate/update patients during wait periods;schedule diagnostic tests/procedures/follow-up appointments;prep next-day patient packs;submit deposit report/ funds collected;innovate/implement patient care flow improvement ideas; cover other clinics as needed/with short notice; ensure smooth patient care with less focus on financial obligations while encouraging patient involvement with financial responsibility; set up payment plans for insured/uninsured patients with outstanding balances; interview uninsured patients to determine state assistance eligibility; answer incoming multi-line calls with etiquette, ensuring adequate routing; demonstrate inter-office communication skills using hospital proprietary email system: trained co-staff to assist in desk operations; assist with the transfer of knowledge of protocols and changes to assist fellow desk ops with gaining proficiency; print/forward attendance reports as part of consensus for billing for end-of-day, *Identify vulnerabilities due to incomplete/thorough follow-up and opportunities for improvement*Complete self-appraisal evaluation/competency training ensuring company core values compliance*Encourage patients to sign up for VIP (Virtually Informed Patient) proprietarypatient portal as part of access to care and meaningful use

*In a corporate general/administrative setting, reported directly to the administrative assistant, president, and vice president*Screened all calls and visitors prior to meetings with the president/vice president *Answered,prioritized, and routed multi-line incoming calls*Upon request, created/updated various system files and forms, such as letters/letterheads and spreadsheets as well as applications, folders, and labels; updated wall/activity calendars for each office personnel*Interpreted/filed AR/AP custom payroll reports*Maintained office supply and uniform inventory*Updated employee demographic data/assigned employee numbers*Assisted with summer lunch program, proficiently entered timesheet data in Lotus 1-2-3 for employees daily*Prepared necessary carbon-copy tax forms using typewriter with minimal errors*Supported staff accountants and all senior staff as needed with other duties assigned