Meka Brown Email & Phone Number

Augusta, Ga, Us

Augusta, Ga, Us

Augusta, Georgia, United States

Augusta, Georgia, United States

As call center agent of APAS (Ambulatory Patient Access Service), serve as part of first line of communication in patient experience with access to health care; register patients/schedule consults utilizing proprietary hospital software/applications (IDX,POWERCHART);retrieve consults via a centralized proxy within Microsoft Outlook interface application;report daily productivity to decrease delay of care and ensure overall quality

Augusta, Georgia Area

*Demonstrate accountability, compliance, and adherence to quality standards, Augusta University Health policies, and confidentiality*As part of APAS (Administrative Patient Access Services), greet/arrive patients via hospital proprietary software application;verify/update patient demographic/insurance data; register new patients; obtain prior authorizations when needed as part of financial quality;collect service fees;alert staff of patient arrival; accommodate/update patients during wait periods;schedule diagnostic tests/procedures/follow-up appointments;prep next-day patient packs;submit deposit report/ funds collected;innovate/implement patient care flow improvement ideas; cover other clinics as needed/with short notice; ensure smooth patient care with less focus on financial obligations while encouraging patient involvement with financial responsibility; set up payment plans for insured/uninsured patients with outstanding balances; interview uninsured patients to determine state assistance eligibility; answer incoming multi-line calls with etiquette, ensuring adequate routing; demonstrate inter-office communication skills using hospital proprietary email system: trained co-staff to assist in desk operations; assist with the transfer of knowledge of protocols and changes to assist fellow desk ops with gaining proficiency; print/forward attendance reports as part of consensus for billing for end-of-day, *Identify vulnerabilities due to incomplete/thorough follow-up and opportunities for improvement*Complete self-appraisal evaluation/competency training ensuring company core values compliance*Encourage patients to sign up for VIP (Virtually Informed Patient) proprietarypatient portal as part of access to care and meaningful use

Augusta, Georgia, United States

*In a corporate general/administrative setting, reported directly to the administrative assistant, president, and vice president*Screened all calls and visitors prior to meetings with the president/vice president *Answered,prioritized, and routed multi-line incoming calls*Upon request, created/updated various system files and forms, such as letters/letterheads and spreadsheets as well as applications, folders, and labels; updated wall/activity calendars for each office personnel*Interpreted/filed AR/AP custom payroll reports*Maintained office supply and uniform inventory*Updated employee demographic data/assigned employee numbers*Assisted with summer lunch program, proficiently entered timesheet data in Lotus 1-2-3 for employees daily*Prepared necessary carbon-copy tax forms using typewriter with minimal errors*Supported staff accountants and all senior staff as needed with other duties assigned

As, General Business Administration

Bba, Sociology/Business Administation

Activities and Societies: Black Student Union

Diploma, College Prep

Activities and Societies: Salutatorian,National Honor Society, Who's Who,VOCA