Mel Jamerson Email & Phone Number

Denton, Texas, United States

▪ Instrumental in arranging and ensuring the safe transport of 4 million+ passengers annually. - Responsible for the rail services which cover 21 miles and retrieves/offloads passengers at five stations from Carrollton, TX to Denton, TX.▪ Attend scheduled meetings with senior leadership to discuss strategies for addressing opportunities to improve customer service, efficiency, and other operational related processes.▪ Set the strategic direction and oversee key tasks and departmental objectives.▪ Remain knowledgeable of the technical features of internal systems and software, and train associatesregarding functionality changes.- Improved the first-pass rate with new associate training by 60%, subsequently reducing training costs and improving retention▪ Assisted with devising and implementing emergency protocols to protect staff and passengers againstthe spread of COVID-19.▪ Selected to attend safety training hosted by NASA and gained key insight that was leveraged to improve current safety practices.

Dallas-Fort Worth Metroplex

▪ Oversaw multiple aspects of operations, managing up to 120 associates including two managers and four team leads that executed daily production and transportation tasks.▪ Frequently selected by senior leadership to assist with preparing new facilities for go-live. Supported the launch of facilities in Ft. Lauderdale, FL., Lubbock, TX., and Tempe, AZ. Specific tasks included,- Mapping project plans from the planning phase to completion- Developing scalable staffing models and assisting with recruiting, hiring, onboarding, and training- Assisting with machine placement and testing- Ensuring task completion according to established deadlines and providing status updates forexecutive leadership▪ Drove performance according to established KPI’s and championed initiatives that improved throughput and process flow.▪ Maintained trusting relationships with team members and internal partners, successfully working collaboratively and cross-functionally to achieve favorable outcomes.▪ Managed conflict while keeping team members focused on individual and team goals.

▪ Delivered hundreds of packages on a weekly basis utilizing advanced transportation management systems to ensure route safety and efficiency.▪ Recognized for exceptional customer service while on route and when supporting internal stakeholders.▪ Conducted thorough pre and post trip inspections and maintained adherence to all FMCSA (Federal Motor Carrier Safety Association) and DOT (Department of Transportation) regulations.