Mel Moore Email & Phone Number

Bournemouth, England, United Kingdom

Reykjavík, Capital Region, Iceland

I offer consulting services to customers who want to improve their products and services by investing time into understanding their users. I specialise in conducting user research, user testing, doing quality analysis to discover new and essential insights, and making clear recommendations for the next steps in the UX design process. I offer an evidence.

Remote

• PRHeSS is a non-profit organisation running healthcare, education, agriculture and community support services in Sierra Leone. They urgently needed a credible website to improve the success of grant applications and a.
• Competitive analysis & market research
• Research interviews to establish goals and priorities
• Presentation of strategy to the board
• Redesigned website
• Created new website in Squarespace

Bristol, England, United Kingdom

Working as part of a consulting team to design better services for non-profit organisations. I specialise in supporting clients with in depth research interviews, difficult-to-recruit-for participants, and analysis on sensitive topics which require safeguarding procedures. Projects:Jan - May 2022Lead UX Researcher on a 5 month project with the NHS & DHSC.

Remote

• Career Foundry is an online training programme for professionals transitioning their careers into UX Design. Through this programme, I have built a solid foundation in user-centred design and data-driven approaches to.
• Project: Ask Iceland!I designed a web based application to help foreigners in Iceland gain better access to information about living in Iceland and to help them integrate into the local community. I am the sole product.
• Project: LexiquestI designed a language learning app and was the sole product designer. I conducted in-person user research interviews with 6 participants, mapped out user flows and information architecture, created.

Reykjavík, Capital Region, Iceland

• Airmango is an eco-friendly tourism startup. They needed help defining their USP, advice on their website and products, and a better understanding of their customers. My work included:
• Advisor on user-centered product strategy
• Wireframe creation for desktop designs
• User-journey mapping
• Competitor analysis & market research
• Project planning

Reykjavik

• CCP Games is a midsize computer games developer with studios in Iceland, China and UK. Each location has significant recruitment challenges and they needed to increase the attractiveness of the company and locations to.
• Redesigned the careers website
• Created mockups for developers to implement
• Wrote new copy for the careers website
• Project Manager for improving the candidate experience

Remote

• I took a break to travel and begin a career change. During this time I taught myself social media marketing and SEO and built a website in Wordpress. My main achievements include:
• Researched and wrote articles, completed interview pieces, gathered images and optimised SEO for Culture Trip, an award-winning travel website
• Created the travel blog Postcards From Mel and achieved 1000+ followers in the first 3 months
• Created engaging video content whilst travelling across 33 countries

Iceland

• I joined this games development studio to implement a new HR Information system and manage the HR operations function. In this role, I worked with multifunctional, multinational teams including developers, designers.
• Implemented a new HR Information system
• Identified user needs via interviews & group workshops
• Designed and conducted usability testing sessions
• Built strong relationships with key stakeholders
• Used agile methodology to roll out system modules

Cambridge, England, United Kingdom

I visited retail outlets, services and restaurants to evaluate their customer experience and provided written reports assessing CX quality with actionable recommendations for improvement.

London, Canary Wharf

• Managed global performance & compensation data for business partners
• Increased the quality of data captured in multiple systems by combining it into one primary source
• Produced executive reports for pay, bonus & performance KPIs

Cambridge, England, United Kingdom

• Grew & developed a stable and happy HRIS team after 100% turnover at the start of my onboarding
• Successfully migrated external data from company acquisitions in Russia, Ukraine & China into a global employee information system
• Reduced time to complete daily HR/Finance data reconciliations by 50%
• Relocated to the USA to lead EMEA project team to upgrade the global HR Information System

Bachelor Of Science (Bs), Psychology With English

Activities and Societies: CIPD Qualified

Cipd Postgraduate Diploma, Personnel & Development / Management

Activities and Societies: CIPD

Online Course, Search Engine Optimisation (Seo)

This course provides students with a firm understanding of how SEO (Search Engine Optimization) works and how you can use it to boost.

Education record