Mel Smith Email & Phone Number

An accomplished Board level senior executive with extensive experience in the highly regulated financial services sectors in the UK and Ireland. A proven track record of successfully growing businesses and leading large geographically dispersed, multi-disciplined teams. Executive Sponsor of complex transformational and cultural change programmes. An engaging leader who gets the best from people through a mix of coaching, mentoring and empowerment.My most recent leadership position has tested several different skills and competencies that I have collected throughout my career. It brought together my expertise in the management of outsourced Operations and complex mortgage portfolios, with stakeholder management and building effective working relationships at all levels, crucial for the smooth and successful running of the business. My natural affinity towards ensuring that all members of the business have a clear understanding of the firm’s direction of travel and Key Goals encouraged me to develop a 3-year Strategic Plan for the business from which a new Business Plan was developed. Creating a vision and using the skills of a talented senior team to refine that vision and initiate delivery, was both rewarding and challenging. Assessing and understanding the competencies and preferences of my Executive Team has helped me delegate strategically important work with a high degree of confidence in its delivery.

Listed skills include Stakeholder Management, Business Transformation, Change Management, Business Process Improvement, and 20 others.