Mahmoud Elabd

Mahmoud Elabd Email and Phone Number

Technical Support Manager - Dynatrace @ Dynatrace
waltham, massachusetts, united states
Mahmoud Elabd's Location
Vienna, Vienna, Austria, Austria
Mahmoud Elabd's Contact Details

Mahmoud Elabd personal email

About Mahmoud Elabd

Experienced Customer Experience Professional with a demonstrated history of working in the financial technology services industry. Skilled in Application Analysis & Design, Processes Engineering, Digital Transformation, Incident & Crisis Management, Technical Support, System Monitoring, and Workflow Systems. Strong delivery and project management professional with a B.Sc. of Engineering focused in Computer Engineering / Digital Media from The German University in Cairo.

Mahmoud Elabd's Current Company Details
Dynatrace

Dynatrace

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Technical Support Manager - Dynatrace
waltham, massachusetts, united states
Website:
dynatrace.com
Employees:
2486
Mahmoud Elabd Work Experience Details
  • Dynatrace
    Technical Support Manager
    Dynatrace Aug 2022 - Present
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  • Dynatrace
    Principal Technical Support Engineer
    Dynatrace Nov 2021 - Aug 2022
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  • Dynatrace
    Senior Technical Support Engineer
    Dynatrace Feb 2020 - Nov 2021
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  • Dynatrace
    Technical Support Engineer
    Dynatrace Aug 2018 - Feb 2020
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  • Hsbc
    Sr. Solutions Analyst And Deputy Regional Head Mena&T - Utilities Systems - Software Delivery
    Hsbc Oct 2013 - Jul 2018
    Solutions Analyst in Software Delivery Team across MENA&T with speciality in:Portfolio ManagementProcess Re-EngineeringSystem Design and Project Management Utilities ApplicationsWorkflow ApplicationsDomino ApplicationsDMS SystemsJava Enterprise ApplicationsAS/400 Backend SupportIBM BPM
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  • Hsbc Bank Middle East
    Sr. Command Center Solutions Analyst
    Hsbc Bank Middle East Jan 2012 - Sep 2013
    Supporting IT Operations for HSBC's MENA region in following perspectives:2nd Level Support for AS/400 Operations MGTLinks/Application/SST MonitoringIncident/Crisis MGTAS/400 Data Restoration/OutQs MGT/Reports ArchivalMonitoring for GSX Lotus Domino/SCOM/NetApp/Oracle DB/Firewall and SiteProtectorATM Monitor,Reporting and AnalysisITO Projects Implementation, Integration and DeploymentBatch Handling
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  • Hsbc Bank Egypt - S.A.E.
    It Operations Analyst
    Hsbc Bank Egypt - S.A.E. Feb 2010 - Sep 2013
    AS/400 Operation MGTLinks/Application/SST MonitoringIncident/Crisis MGT
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  • German University In Cairo
    Junior Ta
    German University In Cairo Oct 2008 - Mar 2009
    Advanced Media Lab for 4th Year Engineering StudentsJava Media Framework Adobe Flex
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  • Cairo International Airport
    Intern - It Dept.
    Cairo International Airport Jul 2007 - Sep 2007
    Database administrationSurveillance department and Data shows Network Administration
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  • Banque Misr
    Summer Intern - It Dept.
    Banque Misr Jul 2007 - Aug 2007
    Configure, maintain and troubleshoot the network between organization’s branches over all Egypt Construct the infrastructure VPNs and installing VoIP systems Installing the VAS, Voice Added Services over phone (BM Phone)
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  • German University In Cairo
    English & Scientific Methods; And German Dept - Assistant
    German University In Cairo Jul 2006 - Oct 2006
    Updating the Database of the University by registering the freshmen students and guiding them during their pre first semester.Building and troubleshooting online exam reservations
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Mahmoud Elabd Skills

Troubleshooting Java Systems Analysis Oracle Databases Incident Management Artificial Intelligence Crisis Management Management Business Analysis Technical Support Ibm As/400 Eclipse Business Analytics Ios Fuzzy Logic System Monitoring Sql It Operations Teamwork

Mahmoud Elabd Education Details

Frequently Asked Questions about Mahmoud Elabd

What company does Mahmoud Elabd work for?

Mahmoud Elabd works for Dynatrace

What is Mahmoud Elabd's role at the current company?

Mahmoud Elabd's current role is Technical Support Manager - Dynatrace.

What is Mahmoud Elabd's email address?

Mahmoud Elabd's email address is ma****@****ail.com

What schools did Mahmoud Elabd attend?

Mahmoud Elabd attended The German University In Cairo.

What are some of Mahmoud Elabd's interests?

Mahmoud Elabd has interest in Environment, Health.

What skills is Mahmoud Elabd known for?

Mahmoud Elabd has skills like Troubleshooting, Java, Systems Analysis, Oracle, Databases, Incident Management, Artificial Intelligence, Crisis Management, Management, Business Analysis, Technical Support, Ibm As/400.

Who are Mahmoud Elabd's colleagues?

Mahmoud Elabd's colleagues are Mario Perez, Saida Jaime Elizondo, Kevin Leng, Florian Hofmann, Msc, Bhaarat Singh, Anna Suszka-Gorzny, Benno Grottenegg.

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