Technical Support Manager
Current
Aug 2022 - Present
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Mahmoud Elabd Email & Phone Number
Technical Support Manager - Dynatrace
at
Dynatrace
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✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Technical Support Manager - Dynatrace
Location
Vienna, Vienna, Austria
Company size
Who is Mahmoud Elabd? Overview
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Quick answer
Mahmoud Elabd is listed as Technical Support Manager - Dynatrace at Dynatrace, a company with 2486 employees, based in Vienna, Vienna, Austria. AeroLeads shows a matched LinkedIn profile for Mahmoud Elabd.
Mahmoud Elabd previously worked as Technical Support Manager at Dynatrace and Principal Technical Support Engineer at Dynatrace. Mahmoud Elabd holds B.Sc. Of Engineering, Computer Engineering / Digital Media from The German University In Cairo.
Company email context
Email format at Dynatrace
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Dynatrace
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Profile bio
About Mahmoud Elabd
Experienced Customer Experience Professional with a demonstrated history of working in the financial technology services industry. Skilled in Application Analysis & Design, Processes Engineering, Digital Transformation, Incident & Crisis Management, Technical Support, System Monitoring, and Workflow Systems. Strong delivery and project management professional with a B.Sc. of Engineering focused in Computer Engineering / Digital Media from The German University in Cairo.
Listed skills include Troubleshooting, Java, Systems Analysis, Oracle, and 16 others.
Current workplace
Mahmoud Elabd's current company
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Dynatrace
11 roles
Mahmoud Elabd work experience
A career timeline built from the work history available for this profile.
Principal Technical Support Engineer
Nov 2021 - Aug 2022
Senior Technical Support Engineer
Feb 2020 - Nov 2021
Technical Support Engineer
Aug 2018 - Feb 2020
Sr. Solutions Analyst And Deputy Regional Head Mena&T - Utilities Systems - Software Delivery
Solutions Analyst in Software Delivery Team across MENA&T with speciality in:Portfolio ManagementProcess Re-EngineeringSystem Design and Project Management Utilities ApplicationsWorkflow ApplicationsDomino ApplicationsDMS SystemsJava Enterprise ApplicationsAS/400 Backend SupportIBM BPM
Oct 2013 - Jul 2018
Sr. Command Center Solutions Analyst
Supporting IT Operations for HSBC's MENA region in following perspectives:2nd Level Support for AS/400 Operations MGTLinks/Application/SST MonitoringIncident/Crisis MGTAS/400 Data Restoration/OutQs MGT/Reports ArchivalMonitoring for GSX Lotus Domino/SCOM/NetApp/Oracle DB/Firewall and SiteProtectorATM Monitor,Reporting and AnalysisITO Projects.
Jan 2012 - Sep 2013
It Operations Analyst
AS/400 Operation MGTLinks/Application/SST MonitoringIncident/Crisis MGT
Feb 2010 - Sep 2013
Junior Ta
Advanced Media Lab for 4th Year Engineering StudentsJava Media Framework Adobe Flex
Oct 2008 - Mar 2009
Intern - It Dept.
Database administrationSurveillance department and Data shows Network Administration
Jul 2007 - Sep 2007
Summer Intern - It Dept.
Configure, maintain and troubleshoot the network between organization’s branches over all Egypt Construct the infrastructure VPNs and installing VoIP systems Installing the VAS, Voice Added Services over phone (BM Phone)
Jul 2007 - Aug 2007
English & Scientific Methods; And German Dept - Assistant
Updating the Database of the University by registering the freshmen students and guiding them during their pre first semester.Building and troubleshooting online exam reservations
Jul 2006 - Oct 2006
Team & coworkers
Colleagues at Dynatrace
Other employees you can reach at dynatrace.com. View company contacts for 2486 employees →
FF
Frédéric Farjon
Colleague at DynatraceGreater Paris Metropolitan Region, France
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BD
Ben Davidson
Colleague at DynatraceWindsor, Ontario, Canada, Canada
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DB
Daniel Braaf
Colleague at DynatraceLas Vegas, Nevada, United States, United States
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MF
Michael Fernandes
Colleague at DynatraceAustin, Texas Metropolitan Area, United States, United States
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LK
Lyn Kosikowski
Colleague at DynatraceBelleville, Michigan, United States, United States
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FS
Filip Szweda
Colleague at DynatraceGdańsk, Pomorskie, Poland, Poland
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TJ
Theresa J Rice
Colleague at DynatraceDenver Metropolitan Area, United States, United States
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LH
Lubomír Hruban
Colleague at DynatraceBrno, South Moravia, Czechia, Czech Republic
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IH
Ian Healey
Colleague at DynatraceMaidenhead, England, United Kingdom, United Kingdom
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DS
Dietmar Steinberger
Colleague at DynatraceEngerwitzdorf, Upper Austria, Austria, Austria
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Frédéric Farjon
Colleague at DynatraceGreater Paris Metropolitan Region, France
View →
BD
Ben Davidson
Colleague at DynatraceWindsor, Ontario, Canada, Canada
View →
DB
Daniel Braaf
Colleague at DynatraceLas Vegas, Nevada, United States, United States
View →
MF
Michael Fernandes
Colleague at DynatraceAustin, Texas Metropolitan Area, United States, United States
View →
LK
Lyn Kosikowski
Colleague at DynatraceBelleville, Michigan, United States, United States
View →
FS
Filip Szweda
Colleague at DynatraceGdańsk, Pomorskie, Poland, Poland
View →
TJ
Theresa J Rice
Colleague at DynatraceDenver Metropolitan Area, United States, United States
View →
LH
Lubomír Hruban
Colleague at DynatraceBrno, South Moravia, Czechia, Czech Republic
View →
IH
Ian Healey
Colleague at DynatraceMaidenhead, England, United Kingdom, United Kingdom
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DS
Dietmar Steinberger
Colleague at DynatraceEngerwitzdorf, Upper Austria, Austria, Austria
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1 education record
Mahmoud Elabd education
FAQ
Frequently asked questions about Mahmoud Elabd
Quick answers generated from the profile data available on this page.
What company does Mahmoud Elabd work for?
Mahmoud Elabd works for Dynatrace.
What is Mahmoud Elabd's role at Dynatrace?
Mahmoud Elabd is listed as Technical Support Manager - Dynatrace at Dynatrace.
Where is Mahmoud Elabd based?
Mahmoud Elabd is based in Vienna, Vienna, Austria while working with Dynatrace.
What companies has Mahmoud Elabd worked for?
Mahmoud Elabd has worked for Dynatrace, Hsbc, Hsbc Bank Middle East, Hsbc Bank Egypt - S.A.E., and German University In Cairo.
Who are Mahmoud Elabd's colleagues at Dynatrace?
Mahmoud Elabd's colleagues at Dynatrace include Frédéric Farjon, Ben Davidson, Daniel Braaf, Michael Fernandes, and Lyn Kosikowski.
How can I contact Mahmoud Elabd?
You can use AeroLeads to view verified contact signals for Mahmoud Elabd at Dynatrace, including work email, phone, and LinkedIn data when available.
What schools did Mahmoud Elabd attend?
Mahmoud Elabd holds B.Sc. Of Engineering, Computer Engineering / Digital Media from The German University In Cairo.
What skills is Mahmoud Elabd known for?
Mahmoud Elabd is listed with skills including Troubleshooting, Java, Systems Analysis, Oracle, Databases, Incident Management, Artificial Intelligence, and Crisis Management.
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