Melissa J. Email & Phone Number

Plano, Texas, United States

Managing executive reporting and insights, along with owning our QA department that is focused on optimizing the sales department. I oversee financials and assist in training to ensure we are streamlining operations. Job one is centered around optimization so that I can assist in building up our sales team.

I manage the creation and distribution of executive level presentations that communicate our business markets storyline and lead management discussions on strategies, tactics and performance. I provide deal analytical support and reporting on Business Markets sales channels performance. This includes providing deep-dive analytical support for various sales channels, including performance against origination and delivery goals.I work with various teams by providing data expertise, offering original perspectives, and challenging conventional views to better align decision making/perceptions with changing business needs.Through ownership of our team’s model/reporting distribution, I identify process improvements to enhance effectiveness and efficiency.

Texas, United States

Currently managing channel responsibilities for our residential acquisition sales outbound and chat team. I manage performance against goal and drive strategy changes to ensure our channels are performing to standard while elevating our customer experience.I continue to support the team through compliance and performance analytics efforts, as well as approving/monitoring financials for our call center operations. I also represent the sales team as a Product Owner for our salesforce platform enhancements. I manage the refinement, build and approval of any sales enhancement created in our salesforce system today.

High Level Overview:Reporting to the Director of Sales, I am responsible for assisting in the call center performance support functions of compliance, tools, data analytics and general support across 5 diverse Acquisition sales teams (residential and small business).Additionally, I'm responsible for assisting with the tactical performance of sales training, campaign management, and site support for inbound/outbound sales and gains as well as channel solutions goal attainment.In April 2019 I was selected to represent Acquisition Sales on a project as a key member of the Sales Agile Team focused on integrating a new CRM platform. As a customer team leader I act as a liaison between BT and the business. My main focus is to ensure the system is built correctly, with enhancements that drive value and an elevated customer experience. I currently manage both role responsibilities which gives me the unique opportunity to positively impact both our current and future customer experience at one time.

TXU Energy is a market-leading competitive Retail Electricity Provider that sells electricity and non-commodity related services to millions of Texans across the state.As a Senior Account Service Manager my top priorities include monitoring various complex accounts for our Key/National customers, as well as providing comprehensive analytical support services to our Large Commercial Sales department. My position requires a high level understanding of complex energy contracts, consumption billing determinants, market regulations across multiple TDU's and of course the Gas/Electricity market!As a Team Lead I oversee all accounts that fall into our Key/National customer category and these accounts are distributed across my team of 4. My main goal is to assist my team with continued training and development while staying focused on process optimization.This gives me the opportunity to work cross-functionally with internal departments and participate in UAT testing projects specifically geared towards process improvement strategies. I additionally analyze my teams diverse set of accounts for overarching trends in the type of requests received from our Sales Department, Broker's and the customer.My job gives me the opportunity to learn new and exciting things about energy each and every day!

Flower Mound, Tx

Naterra International, Inc. is a CPG manufacturer and marketer of beauty, baby care and personal care products. Worked with brands including but not limited to Baby Magic, Tree Hut and Aqua Spa. * Assisted in the creation of marketing materials for trade, social media, and print advertising on multiple brands* Ran social media promotions and contests through Facebook, Twitter, Instagram and Meltwater * Sourced components for innovations of new brands* Solely managed customer support for multiple brands sold through Mass Market channels* Insight Analysis - Analyzing sales and category trends, following news and research regarding categories and competition; organized mass data in order to create comprehensive diagrams that further analyzed the current position of our brands performance * Day-to-day Administrative tasks

University Of North Texas

**Was previously the Vice President (Jan 2013-Aug 2013) and Treasurer and Director of Membership (June 2012-Dec 2012) for the UNT American Marketing Association**This organization is student led and is supported by the local DFW AMA chapter.Our goal was to assist students in the development of their professional career amongst Marketing professionals. We taught students how to increase their chances of success in the Business Industry. In addition to teaching students business etiquette, our organization brought in various keynote speakers that offered valuable insight into the current Marketing Industry.A majority of my duties were as follows: * Assist, direct and manage executive board members with their daily duties * Led executive members in recruiting interested students to join our organization* Recruit keynote speakers to present at organization meetings * Maintain an up-to-date roster of student membership along with enrolling all new members* Manage and budget the organizations funds efficiently * Organized and directed the informational booth at student orientation* Wrote our organizations constitution and bylaws that all executives and members would later abide

Killeen/Temple, Texas Area