Melanie Allen Email and Phone Number

As Assistant General Manager I work in partnership with the General Manager on the development and implementation of all property-wide operational strategies as well as lead and direct all hotel operations. ● Responsible for leading and training guest service standards and expectations in order to meet and exceed corporate service score goals. ● Responsible for all new employee orientation and training. ● Recipient of the distinguished “Spirit of Curio Award” in September 2017.● Responsible for the planning, execution and orchestration of all monthly and annual employee recognition events, meetings and training. ● Responsible for the planning, execution and orchestration of all Hotel Holiday Buffets (500-1500 ppl) hosted in Food and Beverage outlets. ● Spirit of Curio Award 2017 – Campbell House Curio / Hilton Corporate Hotels

• Develop, recommend and implemented transient/group sales strategies with goal of maximizing RevPar. • Coordinate daily business review with GM, DOS and Sales Team to review potential group bookings and formulate group pricing and inventory restrictions to maximize revenue from a rate and occupancy perspective.• Facilitate weekly strategy meetings. Compile and analyze corporate and property reports to provide management with all required and requested information in a timely and accurate manner. • Primary lead in the preparation of monthly forecast, annual budget, marketing plan, and room revenue action plans. Complete special projects, serve on local and internal committees as we as other responsibilities as assigned by General Manager. • Manage/monitor PMS, CRS and GDS to maintain consistency with property level inventory and pricing strategies.• Appropriately and effectively interview, hire, motivate, develop, delegate, monitor and address staff performance matters.

As Director of Revenue I am responsible for budget and forecast preparation, detailed reporting, tactical and strategic planning, statistical analysis, sales & revenue generation and profit growth, daily hotel operations, assisting with accounting processes, team building and leadership, developing customer service and satisfaction, vendor relations, and all related administrative responsibilities.

•Hired, trained, developed and successfully managed operations team of 33 employees.•Ensured team members adhered to strict Hyatt standards; as well as assisted Director of Operations in executing goals, department missions, standards, inventory and financial objectives. •Increased Guest Service scores to place Lexington within Hyatt Top 10 for Check In process. •Developed and organized operational strategies for special events and conventions.

•Solicited and responded to leads by telephone, email or direct conversations with clients. •Detailed sales and planning of social markets and local corporate sales.•Entertained clients to establish a working relationship as well as conducted site tours for potential clients.•Accountable for gaining and soliciting new accounts and existing client service to meet budget.•Exceeded year end 2006 sales goals by 144% and 1st Quarter 2007 Goal by 155%•Following up post-program with clients to obtain feedback and evaluations to implement and execute future events.•Worked closely with all other hotel departments to ensure events went smoothly.

•Directly responsible for front desk, concierge level, bellstand and switchboard.•Supervision of 25 employees in a 367-room hotel with 16,000-sq. ft. of meeting space.•Developed and implemented training programs to support brand standards and philosophy.•Achieved higher guest comment scores within 1st year by implementing new procedures, which increased total comments cards received by 68%.•Provide leadership & training to other departments.

•Developed and recommended sales strategies, room mix, and pricing. Established transient room rate contracts, set group ceilings and target rates.•Supervision of Reservations Sales Staff, Reservation System, Sales Management System, and daily Reservations operation.•Conducted Sales Strategy Meetings to ensure the proper mix of Group/Transient and Catering to maximize revenues in both rooms and catering. Compiled data, analyze trends, and communicate to all departments weekly, month end and year-end forecasts to ensure appropriate staffing levels are maintained to provide quality of guest services while minimizing expenses. Forecasting support, and revenue reporting.

•Management of accounts receivable and general cashier•Prevented future losses by implementing new credit procedures.•Proven record of working crossfuctionally with sales, catering, front office and executive management to strengthen internal controls.•Other accounting duties included month end close, generating financial departmental reports, and general cashier.