Melanie Ansperger Email & Phone Number

Hold responsibility for a set of customer accounts working with the Sales Team and relevant internal departments to improve their experience with Innowise.Driving the growth of current business whilst actively building new client relationships.

• Maintaining a deep understanding of customer needs and goals.• Developing and managing customer relationships.• Identifying areas of improvement to meet customer needs.• Coordinating with internal teams to ensure customer success.• Providing guidance and support to customers through onboarding and ongoing engagement.• Ensuring customer satisfaction with products and services

Vienna, Austria

- Experience in Software Product Development- Proficient in leading Continuous Improvement efforts for programs, processes analysis to deliver relevant results.Bringing in strong technology leadership to drive high-quality work in the technology areas of Sport & Wellness, Mobile and Application development to deliver on high demand projects.

Vienna, Austria

- Consulting and management of the entire technological process;- Provide superior, industry-leading client service;- Develop engagement proposals and budgets in conjunction with Project Managers;- Use a combination of technical, leadership and business expertise to lead multiple programs;- Assess client situation and define approach, structure and plan for new engagements;- Ability to talk “tech” and leverage technical knowledge (ie Java, React, firewalls, environments, etc.) to plan and ensure the solution will achieve the desired outcome;- Proactively mitigate high impact risks to prevent them from turning into issues and support efforts to manage and resolve critical issues;- Strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, and strong attention to detail;- Ensure efforts are coordinated and consistent across remote, onsite, client, and 3rd party resources.

Vienna, Austria

Duties:- Giving regular maintenance to existing hardware and computer systems;- Providing assistance to company staff or clients with technology-related issues;- Troubleshooting software;- Testing, assessing, and learning about updates and new technology.

Vienna, Austria

-Provide first level contact support.-Walk customers through the problem-solving processes.-Follow up with customers and seeing if the problem persists.-Utilize excellent customer service skills and exceed customer's expectations.-Recommend procedure modifications and improvements.