Melanie Anthony Email & Phone Number

- Provide End-user support- VAT Maintenance SAP S/4Hana Cloud public edition - Switzerland 2024 VAT upgrade SAP (EHP8) ERP- Payroll posting to FICO- Tax code project from QUA to PRO SAP S/4HANA CLOUD PUBLIC EDITION

France

•Registration of all accounting records and related documents•Verification of supplier invoices > Compliance with delivery notes•Preparation of supplier regulations taking into account the Treasury•Follow-up of customers and suppliers including management of reminders, lettering of accounts•Perform Bank Reconciliation•Purchasing of supplies according to internal requests•Perform various administrative tasks

Auvergne-Rhone-Alpes, France

• Prepare and fact-check invoice receive from a vendor• Obtain approval to complete satisfy vendor statements• Create, Prepare and gain approval for POs• Scan, file and log accounting documents• Analyse and reconcile Vendor Statement to G/L• Analyse and Clean duplicate, unprocessed, unapproved POs• Provide support for Concur NDF• Analyse NDF supporting document for a refund• Invoice reconciliation with SAP

Chemin Des Papillons 14, 1215 Geneva, Switzerland

• Issue customer invoices for Maintenance Projects, including Direct Sales and Technical Assistance.• Issue invoices for aircraft Maintenance Projects, Direct Sales and Technical Assistance in SAP.• Prepare intermediary cost estimates during the course of maintenance projects.• Responsible to ensure that required adjustments to costs are escalated to concerned departments.• Control and review of costs once adjustments have been posted. • Ensure margins on invoiced Maintenance Projects are in line with company policy via control and review of costs and revenue. • Review, analyze and report variances on margins to management.• Ensure any outstanding adjustments to project costs and revenue are reported and followed via monthly project analysis.• Prepare Down Payment invoices based on quotation received from the Sales department• Process warranty claims to OEMs (Original Equipment Manufacturers) and ensures prompt recovery of claims.• Answer and Resolve customer queries relating to invoices in a timely manner.• Any report and AD-HOC items requested by management or required in conjunction with invoicing

1 N Wall Quay, Point Village, Dublin

• Worked directly with Account Managers, Collections and sales to achieve good customer service by improving quality of output, guidance and solutions.• Performed initial client assessment and analysis by processing and approving Client document submitted by Account Managers and Account planners.• Monthly Reconciliation between Third Party Reports received from Account Managers and system reports by confirming delivery before invoicing.• Daily monitoring of the status report, ensuring Billing and Revenue are billed without issues and all the contracts flow into SAP correctly.• Collaborating closely with key stakeholders (Sales, Collections, Cash Apps, Account Managers) ensuring Credit, Transaction, rebilled and missing invoices tickets raised are effectively and efficiently complete inside the SLA.• Investigating transaction discrepancies and issues in a timely manner.• Handle Team allocation of tickets raised in Zendesk to ensure workload is distributed evenly and SLAs are met.• Handle Team allocation of contracts during Billing Period to ensure we have workload are distributed evenly.• Distributed copies of invoices to relevant parties.• Produced monthly reports using advanced Excel spreadsheet functions to create Manual Proforma transactions.• Added new material to file records and created new records when dealing with new advertiser or/and agency

Ballycoolin Business Park, Ballycoolin Rd, Cloghran, Blanchardstown, Co. Dublin

• Successfully implemented the Global Desktop Procedures and training related to Billing to the global centres. • Planned and delivered billing training to an average of 20 participants per class to new and existing employees.• Reviewed monthly metrics of billing/ query specialist to evaluate their strengths and weaknesses.• Outlined the appropriate process and procedures necessary to fulfil and complete inquiries.• Monitored payments due from clients and promptly contacted clients with past due payments.• Supervised invoice processing, credit memos, payment transactions and AD Hoc Rebates.• Monthly reconciling of clients’ accounts based on their T&C.• Assisted customers with Meter Reads inquiries such as Pricing, invoices or contract cancellation, inside agreed SLAs.• Processed 250 invoices and billed renewed invoices to clients per week.• Daily validation & clearance of error such as meter reading, pricing and Partner Portal causing unbilled invoices.• Escalation point and SME for Billing team regarding Service Now tickets.• Taking over more responsibility for administrative purposes such as acting as a Senior by providing support to the team and managing the team holiday schedule ensuring appropriate levels of coverage when the lead is out of the office.• Oversaw the daily office operations of the staff of 60 employees.

• Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.• Described product to customers and accurately explained details and care of merchandise.• Greeted customers entering the store to ascertain what each customer wanted or needed.• Assisting management with opening and closing store.• Answered product questions with up-to-date knowledge of sales and store promotions.• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

County Dublin, Ireland

• Effectively managed a high-volume of inbound customer calls.• Addressed and resolved customer delivery complaints empathetically and professionally.• Gathered and verified all required customer information for tracking purposes.• Defused volatile customer situations calmly and courteously.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.• Identified chronic customer issues by creating and maintaining customer complaint log.

Sap Certified Technology Associate, Sap Fiori System Administration

Activities and Societies: AS ABAP System Administration 11% - 20% Technology Components for HTTP-based Communication11% - 20% SAP Fiori.

Graduate - Comptable, Comptable, Bac +2

Programme ÉLABORER LA COMPTABILITÉ GÉNÉRALE DE L'ENTREPRISE Comptabilité générale Comptabilité approfondie Logiciel de Comptabilité - Sage.

Certified Application Associate, Finance

Activities and Societies: S/4 HANA CLOUD -FINANCE PUBLIC EDITIONSCOPE ITEM LEVEL IMPLEMENTATION & CONFIGURATION FOR TREASURY MANAGEMENT..

Niveau Brevet, Specialiste En Gestion Et Comptabilité

Activities and Societies: Écriture comptable, stocks, actifs et passif de régularisation, immobilisations corporelle et.

Fetac Level 5 Certificate, Nursing Education

Cambridge Leaving Certificate, Accounting And Business/Management