Melanie Bruns Email and Phone Number

Dispatch X-ray and trace detection techs for North America, Latin America, and the Caribbean for the purpose of inspection and repair.

PROFFESSIONAL EXPERIENCE- Regional Service Coordinator Smiths Detection 2016- Present • Coordinate the daily schedule for Field Service Engineers performing maintenance, repair or installation work orders.• Coordinate the enrollment of Field Service Engineers is new and ongoing training classes as required.• Coordinate the most cost effective travel arrangements for the Field Service Engineers.• Use our Fleetmatics system to generate the appropriate work order for the field service engineer to understand the purpose, location, parts, warranty, etc. for the job.• Coordinate all field service work orders using the field service software while providing extensive notes• Conducts follow up calls after repairs/installs are completed to ensure customer satisfaction.• Assumes accountability to reduce or minimize costs whenever scheduling field service work orders.• Ability to build rapport with the Field Service Engineers and work collaboratively on a daily basis.• Intimately familiar with the airports and associated codes within their assigned region(s).• Comply with all applicable U.S. export control and security regulations.• Comply with and ensure department compliance with Company health, safety and environmental policies