Melanie Cheung Email & Phone Number

Vancouver, British Columbia, Canada

• Providing customer service, including effective communication, issue troubleshooting, and solution provision for diverse communities• Experienced in cashiering methods and practices, including processing payments, making change, issuing tickets, receipts, and accurately balancing cash• Knowledgeable in modern office practices and procedures, proficient in operating common office equipment and using ActiveNet and MS Office software programs (Word, Excel, PowerPoint)

• Assists in the development, implementation, administration and coordination of programs, program area or events• Performs routine recreational work including supervision of recreational programs and opening and lockup of the facility• Performs clerical responsibilities such as office break coverage

Canada

• Plans and leads children in social, recreational arts, sports, games, and special events by preparing detailed monthly calendars and identifying supplies/equipment required for programs• Provides direction and supervision to volunteers by setting goals to improve their skills• Operates, supervises and maintains parks and wading pools at several neighbourhood parks across Vancouver

• Successfully managed a team of 6 camp leaders and 7-8 weekly volunteers, providing direction, training, and support to ensure a cohesive and motivated staff team• Developed and implemented camp policies and procedures, ensuring the safety and well-being of all campers and staff members• Designed and executed engaging and age-appropriate camp activities and out trips, resulting in high camper satisfaction and repeat attendance• Conducted evaluations, gathering feedback from campers, parents, and staff to make continuous improvements• Cultivated positive relationships with parents and campers through regular communication, addressing concerns, and providing updates on camp activities and progress• Provided constructive feedback and mentorship to staff to facilitate their professional growth• Developed and managed the camp's budget, making strategic decisions to optimize resources and maintain cost-effective operations

Richmond, British Columbia, Canada

• Supports the development of children’s physical, social, and emotional growth by preparing and teaching 4 weekly ballet classes• Trains students for competitions, year-end productions, and RAD examinations by creating choreography and providing feedback• Establishes a safe and unintimidating environment for both parents and students by building rapport

• Organizes group activity by creating age-appropriate crafts and games• Recognizes potential hazards before bringing children outside and taking necessary precautionarymeasures

• Ensures a fun, active, and stimulating place for children to freely play by setting up a safe play space with equipment and toys and encouraging participation• Leads specific crafts and activities to grow both gross and fine motor skills• Adapts experience to work with the different age ranges throughout a session by complicating activities for older children and simplifying activities for younger children

Vancouver, British Columbia, Canada

• Ensured an organized class by preparing weekly lesson plans prior to start of class• Developed and implemented age-appropriate curriculums for students ages 2-8 by creating fun and engaging activities, including a term-end performance• Established an inclusive environment for students by welcoming and including all students in the class regardless of their disabilities

• Documented vendors' hours and sales on a daily basis by filling out pay sheets• Organized supplies and materials to vendors and answered phone calls regarding equipment requests

British Columbia, Canada

• Resolved customer conflict by verbally communicating with the individual and my manager• Ensured customer satisfaction by assisting with their requests and purchases• Operated Point-of-Sale systems accurately and efficiently• Maximized customer engagement by maintaining precise and appealing displays, and ensuring strategic placement of merchandise

Vancouver, British Columbia, Canada

• Provided exceptional customer service to all visitors and customers by addressing any questions or concerns• Sparked interest in customers by using an engaging voice and persuasive language• Created a fun environment by being vocal and having an outgoing personality

B+Mm Dual Degree

Bachelor Of Arts - Ba, Psychology