Melanie Eckert Email & Phone Number

Melville, New York

Melville, Ny

Melville, Ny

Assistant Vice President, CEVF Manager - Marketing • Directly support the Senior Vice President of Business Development • Create collateral pieces for trade shows, AAA and Miller Industry promotions and all other CEVF campaigns • Coordinate all marketing efforts for CEVF including direct campaigns, advertising in industry and affinity publications and email campaigns• Develop PowerPoint and Webinar presentations for all departments within CEVF • Developed and implemented the Customer First Program for CEVF• Coordinate all trade show and industry events including tow shows, limo shows and AAA club events• Conduct new team member orientation seminars • Manage the marketing budget for the division Documentation Analyst • Reviewed all documentation for contracts in preparation for funding paying close attention to the accuracy of the documents received• Used my time management skills to handle all requests via email, fax and phone in a timely manner • Ordered inspections on equipment to be financed• Attended to broker needs via fax, email or phone calls to fund deals in a timely mannerCustomer Service Representative • Handled incoming calls received from customers• Made changes or waived late charges on the accounts as per the requests of other departments• Terminated a UCC once the loan is paid in full• Reviewed invoices for any errors before they are sent to the customers

Garden City, Ny And Tampa, Fl

• Prepared the charge off report for all accounts that have reached the 120 day status on an Excel worksheet on a weekly basis• Worked closely with MIS agent on reporting for the entire Lease Termination Department • Used problem solving skills to handle escalated issues on accounts and with customers• Motivated team members by preparing contests and other ways to boost moral in the department • Compiled the training manual for the Misc. Receivables department and cross trained other departments on property taxes and the lease termination process• Prorated and negotiated on property tax bills received Miscellaneous Receivables Specialist • Acquainted myself and researching various state and township laws regarding property taxes• Acted as a liaison between government offices and Chase customers and ensure proper payment • Updated customer address and status for company records• Logged and distributed incoming mail for the department • Prioritized daily tasks, which include heavy phone and fax contact • Calmly addressed concerns of the customer who maybe frustrated, confused or irate in order to defuse a negative situationPrimary Collections Specialist • Provided company contact to 15-30 day delinquent accounts to remit payments• Assured customer service with incoming and outgoing calls• Referred customers to alternate payment and account options to ensure their satisfaction while keeping the company policy in mind • Recorded all contact times and pertinent information on account for future reference to be used by other representatives and myself