Melanie Egan Email & Phone Number

Melbourne, VIC, AU

Melbourne, Australia

• Fintech company redefining business to business payments for the travel industry. We create awesome payment solutions that benefit our customers, their customers and us. Number 1 in international virtual card travel.
• Monitoring and allocating unmatched deposits
• Treatment of unclaimed funds or negative balances
• Manual adjustments regarding timing differences on funds transfer
• Manual adjustments whereby automated bank feeds are yet to be delivered
• Processing customer redemption of funds requests

Transurban Group

As a recognized expert in written communication, I was seconded to this role in the Channel & Delivery Team to assist Transurbans new National Brand project. My primary responsibility was to create new Template Design Specification (TDS) documents to describe the complex design requirements for all outbound printed customer communications under the new.

• My role as Billing Analyst enabled me to showcase my exceptional analytical and communication skills to improve operational efficiencies whilst continuing to provide a seamless billing and payment experience for.
• Designed and implemented new reconciliation/payment processing procedures for newly introduced tolling products.
• Designed and implemented new workarounds/fixes to aid in reconciliation tasks and payment processing tasks.
• Provided regular reports on inadequate control processes over financial transactions from each point of sale outlet.
• Provided direction and training to other staff within the Billing Management Team.
• Regularly reviewed current operational procedures and processes and assisted in the design and implementation of improvements/initiatives to reduce revenue leakage or maximize revenue capture.

• As Transurban Groups’ Billing Reconciliations Expert, I was responsible for the detailed daily and monthly reconciliation of all toll revenue receipts to the Transurban Bank Account as well as other business critical.
• Performed detailed daily and monthly reconciliation of all toll revenue receipts (averaging $4M daily) from 12 payment channels and kept overall variances to less than 0.0001%.
• Calculated the daily disbursement of funds between the Transurban/Citylink bank accounts and provided reports for the Finance team
• Investigated and resolved all instances of missing or unconfirmed payments, errors, failures and discrepancies. This included successfully communicating with external customers to resolve their payment disputes and.
• Performed the daily download/upload of banking and system files for various offline payment methods.
• Performed regular reconciliations of Foreign Toll Operator receipts.

• In my role in the Credit Management department at Transurban I was responsible for the resolution of complex credit issues escalated from Call Centers and Customer Service along with a variety of other related credit.
• Resolved escalated and complex customer credit issues.
• Liaised with customers in following up outstanding debts.
• Made decisions regarding extended account payments.
• Managed extended payment arrangements for customers with hardship cases.
• Managed commercial electronic invoice customers.