Melanie Gómez

Melanie Gómez Email and Phone Number

Senior Business Operations Manager: Credit, Identity and Collections @ Boost Mobile & DISH Network
Parker, CO, US
Melanie Gómez's Location
Parker, Colorado, United States, United States
Melanie Gómez's Contact Details

Melanie Gómez work email

Melanie Gómez personal email

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About Melanie Gómez

I am an innovative, curious, and resourceful leader with a passion for mitigating risk; fostering growth, efficiency, and profitability. I encourage cross-functional communication, data-driven decisions, and continuous development. I believe in empowering my team, leading by example, being humble, and always being ready for the adventure! I have a strong moral compass and expect others to strive for the same.I have a long standing history of success leading teams through the design, analytics, implementation of countless programs and processes throughout my career. Some of my highlights include ➡️ Two real time automated consumer & commercial credit & fraud acquisition flows➡️ A fraud management system➡️ The launch of a large scale prequalification program➡️ Integration of a CRM tool➡️ The launch of two start up companies➡️ Implementation of several credit risk & fraud models➡️ Implementation of several real time and offline fraud mitigation strategies/toolsI have my Master’s in Business Administration, Bachelor’s in Accounting and Associate’s in Human Resources with over 20 years of professional experience in operations management leading and growing various teams including credit, fraud, inventory, analytics, technical support, sales and marketing. I have experience growing small business start up companies in the construction and geospatial space as well as a Fortune 500 company in the telecommunications space.I am seeking opportunities to grow in my career where I am intellectually stimulated, employees are empowered, innovative work is encouraged, and data drives decisions.

Melanie Gómez's Current Company Details
Boost Mobile & DISH Network

Boost Mobile & Dish Network

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Senior Business Operations Manager: Credit, Identity and Collections
Parker, CO, US
Website:
boostmobile.com
Employees:
3273
Melanie Gómez Work Experience Details
  • Boost Mobile & Dish Network
    Senior Business Operations Manager: Credit, Identity And Collections
    Boost Mobile & Dish Network
    Parker, Co, Us
  • Boost Mobile
    Credit & Fraud Risk Strategy, Analytics & Operations Manager
    Boost Mobile Apr 2018 - Present
    Lead a team that manages the day-to-day credit and fraud operations, strategy, analytics, data modeling, vendor relations, product management, project management, risk model governance & efficacy, AP and compliance in the residential & commercial space for all lines of business.➡️ Designed and led the implementation of eligibility services for a new postpaid consumer wireless business - Includes new credit risk models and fraud mitigation tools via api as well as offline strategies to mitigate risk➡️ Redesigned an existing customer acquisition flow for all sales channels leading the strategy and successful implementation.➡️ Key leader in implementing a pre-qualification acquisition flow and oversee operations and analytics for continuous improvements. Received Best Team award for building a more profitable & sustainable customer base as this is the most profitable marketing campaign in our history➡️ Designed and led the implementation of an address keying tool, a fraud identification and ticketing tool as well as an identity theft tracking tool along with all of the processes and monitoring systems for each tool➡️ Lead the teams building, implementing, and making continuous improvements to over 6 credit risk models for multiple post paid acquisition programs➡️ Oversee the Red Flag compliance program, conducting and monitoring acquisition fraud tools for all lines of business
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  • Nctue: National Consumer Telecom & Utilities Exchange
    Credit Reporting Agency Board Member
    Nctue: National Consumer Telecom & Utilities Exchange Mar 2022 - Present
    Oversee financials, legal disputes, appropriate use of FCRA regulated data and operational needs along with other board members for a telco/utility credit reporting agencyProduct development committee, audit committee, communications committee, and the event planning committee
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  • Compasstools, Inc.
    Director Of Operations
    Compasstools, Inc. Jun 2012 - Apr 2018
    Led the teams that oversee inventory, order processing, customer support, vendor relations, marketing, demo/rental assets, trade shows/events and more for rental, repair, training, technical support, sales, and order processing departments for a commercial grade GPS and Drone company➡️ Designed a Microsoft CRM solution for Sales➡️ Oversaw the design and implementation of 5 new WordPress websites, including SEO and 2 eCommerce sites➡️ Led the implementation of a new asset tracking & rental program➡️ Successfully lead the launch of a new business, CompassDrone
  • Compassholdings, Inc.
    Office Manager
    Compassholdings, Inc. Jun 2009 - Jun 2012
    Englewood, Colorado, United States
    Conduct all primary accounting functions for a Holdings company and 5 subsidiaries. Provide administrative support for President/CEO, COO, & CFO. Manage all Human Resource processes and procedures. Manage inventory including overseeing order processing, auditing and adjustments to financial as well as process and procedure improvements. ➡️ Implemented a travel & expense policy using Concur➡️ Improved several operational efficiencies within the accounting & marketing departments
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  • Integrated Desktop Solutions, Inc.
    Operations Manager
    Integrated Desktop Solutions, Inc. Sep 2007 - Feb 2010
    Denver Metro, United States
    ➡️ Conduct all primary administrative/operational functions including overseeing Human Resources; administer payroll, manage benefits, contracts, and insurance➡️ Provide administrative support to the President➡️ Monitor all support tickets in and out, answer phones, provide customer support, and bookkeeping
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  • Colorado Landscape Solutions
    Division Manager
    Colorado Landscape Solutions May 2002 - Jul 2005
    Sedalia, Co
    ➡️ Led the launch of a new concrete division while supporting the landscape division➡️ Functions included job costing, order processing, inventory, purchases/expenses, accounts payable, accounts receivable, and customer success management➡️ Performed onsite job inspections and job completion audits as well as managed field crew scheduling➡️ Coordinate trade shows including locating sponsors, showroom design, create marketing materials, and registration➡️ Provide administrative support to the President

Melanie Gómez Skills

Quickbooks Microsoft Office Terrasync Trimble Pathfinder Office Customer Service Problem Solving Multi Tasking Skills Gps Adobe Creative Suite Public Speaking Goldmine Sales Accounts Payable Training Software Documentation Leadership Management Computer And Technical Literacy Event Planning Technical Writing Budgets Inventory Management Human Resources Accounts Receivable Marketing Account Management Process Scheduler Outlook Data Entry Data Analysis Time Management Team Leadership Customer Satisfaction Telephone Skills System Administration Leadership Team Building Management Project Management

Melanie Gómez Education Details

Frequently Asked Questions about Melanie Gómez

What company does Melanie Gómez work for?

Melanie Gómez works for Boost Mobile & Dish Network

What is Melanie Gómez's role at the current company?

Melanie Gómez's current role is Senior Business Operations Manager: Credit, Identity and Collections.

What is Melanie Gómez's email address?

Melanie Gómez's email address is me****@****ish.com

What schools did Melanie Gómez attend?

Melanie Gómez attended University Of Phoenix, University Of Phoenix, Arapahoe Community College.

What are some of Melanie Gómez's interests?

Melanie Gómez has interest in Skiing, Learning, Traveling, Animals, Accounting, Process Analysis, Camping, Hiking And Cooking, New Technologogies, Inventory.

What skills is Melanie Gómez known for?

Melanie Gómez has skills like Quickbooks, Microsoft Office, Terrasync, Trimble Pathfinder Office, Customer Service, Problem Solving, Multi Tasking Skills, Gps, Adobe Creative Suite, Public Speaking, Goldmine, Sales.

Who are Melanie Gómez's colleagues?

Melanie Gómez's colleagues are Mike Ziehnert, Melissa Young, Dana Brown, Kimberly Gonzalez, Khalid Anthony, Fatimah Abdur, Samuel Ledezma.

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