Melanie Gonzalez Email and Phone Number

DEI Council Member and Employee Engagement Ambassador focusing on aligning business practices with corporate values and improving the employee experience.Lead efforts to develop and improve operations through effective integrated processes, implementing standardized management processes to leverage organization resources: process creation, improvement, and procedure stability.Manage review of cost and service structures, productivity measures, and delivery methods to achieve planned targets. Budget accountability support.Manage operational projects, including collecting and disseminating information and communicating results to leadership.Develop and drive communication strategy for the larger marketing organization.Create content for executive leadership presentations.

Lead Account Start-Up Operations for global multi-million-dollar accounts, all with scores of 95%+ client satisfaction. Drive continuous improvement of account start-up methodology through cross-team collaboration, lessons learned, and industry best practices.Execute contract compliance assessments to identify strategic, service delivery, and financial risk areas. Provide prioritized risk mitigation recommendations to increase account net promotor scores and client satisfaction.Partner with teams to create new operational methodologies, including account exit, account assessment, account consulting, and account contract compliance, driving efficiency, financial savings, and increased client and associate satisfaction.DEI Council Secretary, race and ethnicity task force member and Diversity Champion program lead. Laser-focused on decreasing attrition of current top talent, making Unisys an employer of choice for external talent and transforming Unisys culture. Proactively pursuing external training on racial justice, equitable business leadership, and social impact business management.

Drove execution of critical Global Operations governance and program management activities, including monthly performance tracking against priorities.Leveraged project management skills and expertise to successfully manage projects and serve as a project management (PMI standards and tools) subject matter expert for the Global Operations team.Led Value Attainment initiatives for Global Real Estate merger resulting in multi-million dollar savings for DXC.Partnered closely with business teams to ensure successful realization of Global Operations goals and deliverables.

Effectively establish solid relationships globally and cross-functionally to achieve desired results. Provide oversight in meetings and planning sessions, including content and cadence to ensure delivery of tangible results. Streamline portfolio of eight key initiatives, including 10 Project Managers, and ensure desired project objectives achieved. Tracking of $184M annual construction budget.Led divestiture and integration for Construction, Physical Security, and IT resulting in positive customer experience and efficiency gains.Structured business metrics, estimated actual performance, and delivered reports to business leaders on performance target achievement, including scorecards and accomplishments across all GRE program areas.Developed initiative-specific work plans, reflecting more granular dependencies, milestones, deliverables, and deployments.Responsible for managing holistic program that incorporates all workstreams and dependencies and spans multiple project management methodologies.

Expertly delivered thought leadership to support Category Director Initiatives and formed communications to customers, team, partners, and suppliers. Actively established agenda and facilitated weekly staff meetings and quarterly all-employee meetings. Formulated presentationsand messaging for internal and external partners, promoted category brand visibility and recognition.Positively drove robust procurement planning process generating specific, project-level forecasts, reconciled targets to actuals, and reported shortfalls and overages.Facilitated procurement team in exceeding $120M savings goals through careful examination of savings entries, project tracking, savings rules, and identifying new savings opportunities.

Created the FY13 EE action plan, resource requirements, and milestones, gained executive buy in and communicated to all employees. Effectively synchronized series of six VOW Fundamentals training sessions to develop Management teams’ leadership skills. Created and implemented formal mentor program with 88 participants resulting in 13-point increase in VOW metric. Directed and led quarterly Onboarding of new employees, which included HP Way Now, DiSC and StrengthsFinder training.Key Accomplishments:Enhanced 2013 Voice of the Workforce (VOW) scores 6 points above HP 90th percentile by executing EE program through cross-functional team collaboration of all activities.Elected as Employee Ambassador chartered with providing our employees diverse ways to make their HP experience positive and personally fulfilling. Successfully employed a mix of communication channels to provide transparent and proactive communication leading to a positive perception of the organization internally and externally.

Drove Project Portfolio meetings including VP, Directors and PMs and quarterly business reviews and other executive report outs for our team. Key Accomplishments:Retained continuous alignment of project scope with strategic business objectives included approval of objectives, SMART goals, stakeholder buy-in, milestones, monthly status updates and FY retrospective to Executive management.Produced and synchronized quarterly all employee address from VP to 450 employees. Mentored and controlled cross-functional team of 15 Program Managers ensuring vision and objectives met.

Spearheaded process improvement of excessive failure supplier claims through quarterly reporting, prioritization, timeline creation and implementation of supplier claim true ups. Directed process improvement of Commodity level claims by mapping current state, identifying key areas for improvement and implementing.Successfully negotiated over $20 million dollar claims requiring detailed knowledge of ODM supplier, HP Quality systems, reporting, and calculation methodologies/models.

Directed BI communication between engineering, management, regions, finance and legal on all sensitive product quality issues. Expertly conducted reporting, analysis and forecasting for multiple concurrent cases.Supervised and anticipated potential reserve adequacy risk for finance. Estimated excessive material demand and warranty cost for management decision making.

Consumer Platform Analyst & Training Coordinator from 2007 to 2009, Notebook Data Analyst (contract at HP through Aquent) from 2006 to 2007 in PC Total Customer Experience and Quality - Hewlett-Packard, LPInnovative Aftermarket Systems, LP (Automotive Insurance TPA)System Support Business Analyst 2005 to 2006, Commission Team Leader 2004 and Senior Commission Specialist 2002 to 2004