Continue to lead the Business Process Competency Center (now switched name to Business Process and Systems Training) for the US. In addition, manage the Americas Business Process and Systems Training team.

Continue to lead Quality and Environment for the US with the same description that I startedwith in Oct 2012. Additional responsibilities include managing a team and delegating activitiesto them to maintain our Quality and Environment programs and to understand and prepareUS on transition from the ISO 9001:2008 to the ISO 9001:2015 standards. In additionto Quality and Environment, the role expanded to lead and develop our Business Processesin the US by focusing on… Show more Continue to lead Quality and Environment for the US with the same description that I startedwith in Oct 2012. Additional responsibilities include managing a team and delegating activitiesto them to maintain our Quality and Environment programs and to understand and prepareUS on transition from the ISO 9001:2008 to the ISO 9001:2015 standards. In additionto Quality and Environment, the role expanded to lead and develop our Business Processesin the US by focusing on application trainings and support for US systems. Manage a teamof employees that would oversee our Super User program. Ensure training is completed forour Super Users and End Users on systems utilized in the US to complete their job. Alignwith Americas Business Process Competency Center and support the goals of our AmericasRegion. Interact with various product leads for the US to align on training programs andsupport. Ensure the team supports the roll-out of any new applications and testing that isrequired. Coordinate new application and testing efforts with assigning resources to assistand ensure projects are on track with deployment expectations. Show less

Coordinate CoExistence trainings for station employees on interacting with countries whoare live in the New Forwarding Environment (NFE). Lead Master US and Country US trainers.Develop training plans and ensure all employees are scheduled for assigned NFE trainings.Develop communication plan. Coordinate and oversee communications with SeniorManagement and Global on releases of NFE information directly to the US. Develop andexecute change management tasks related to NFE… Show more Coordinate CoExistence trainings for station employees on interacting with countries whoare live in the New Forwarding Environment (NFE). Lead Master US and Country US trainers.Develop training plans and ensure all employees are scheduled for assigned NFE trainings.Develop communication plan. Coordinate and oversee communications with SeniorManagement and Global on releases of NFE information directly to the US. Develop andexecute change management tasks related to NFE. Update and report on activities withinNFE Business Migration and Change (BMC) as Project Manager for BMC related tasks. Thisposition duties were performed at the same time as Head of Quality and Environment andHead of Business Process Competency Center. Show less

Lead and develop US quality planning in alignment with the Americas. Support goals of asingle Americas Quality Management. Lead US quality program. Direct US quality field resourcesand internal audit resources. Ensure US stations remain complaint with ISO9001:2008 standards. Coordinate internal and external audit activities including clearance ofnon-conformances. Audit stations internally against the ISO 9001:2008 standards. Supportcomplaint handling and management processes… Show more Lead and develop US quality planning in alignment with the Americas. Support goals of asingle Americas Quality Management. Lead US quality program. Direct US quality field resourcesand internal audit resources. Ensure US stations remain complaint with ISO9001:2008 standards. Coordinate internal and external audit activities including clearance ofnon-conformances. Audit stations internally against the ISO 9001:2008 standards. Supportcomplaint handling and management processes with business owner of the process. LeadUS environmental management system. Show less

Lead, plan, direct and promote Senior Advisor activities for the US. Manage, mentor and developnew and established Senior Advisors. Coach numerous Champions and Advisors tosucceed in process improvement. Work with customers on initiatives to increase their satisfactionwith DHL. Assist upper level management with developing First Choice and implementingprojects. Collaborate with other divisions and regions on various projects. FacilitateChampion training for executives and… Show more Lead, plan, direct and promote Senior Advisor activities for the US. Manage, mentor and developnew and established Senior Advisors. Coach numerous Champions and Advisors tosucceed in process improvement. Work with customers on initiatives to increase their satisfactionwith DHL. Assist upper level management with developing First Choice and implementingprojects. Collaborate with other divisions and regions on various projects. FacilitateChampion training for executives and desk level employees. Show less