• Welcome guests into home for short-term rentals.• Coordinate guest arrivals and accommodations.• Operations of home upkeep for make-ready Airbnb.

Front Desk/Receptionist/ClaimsGreet incoming patients both established and new for walk-in Primary Care clinic.Input new and existing patients into eThomas and verify insurance.Team of Front Desk clerksFiled charts and appropriate paperwork according to HIPAA standardsReconcile claims with Waystar and Availity, also with incoming paper EOBs from other insurance carriers.Called insurance carriers to inquire about patient coverage or seek cause of claim… Show more Front Desk/Receptionist/ClaimsGreet incoming patients both established and new for walk-in Primary Care clinic.Input new and existing patients into eThomas and verify insurance.Team of Front Desk clerksFiled charts and appropriate paperwork according to HIPAA standardsReconcile claims with Waystar and Availity, also with incoming paper EOBs from other insurance carriers.Called insurance carriers to inquire about patient coverage or seek cause of claim rejection.Answer phones to assist patients, pharmacies and other medical facilities with inquiries regarding patient care.Assist and trained new front desk staff.Alerted doctors and staff the need of immediate care when situation arose. Completing referrals for those who need them for specialized care.Faxing and filing correspondence signed off by physician. Show less

• Incrementally increased sales and foot-traffic during management tenure, with most recent achievement of closing out month of February 2020 with an 11% increase over February 2019.• Budgeted staff and supplies for store of 11 to 15 people.• Created daily and weekly schedules for staff and customer support.

• Trained and supervised new and rehire customer service employees over the course of three years, working with management to ensure those hired adhered to company policy and procedure. • Worked for the Tarrant County District, coordinating and supervising the training of employees in eight locations, including new hires, Shift Leaders and Assistant Managers.• Recognized strengths in problem-solving, trouble-shooting for new systems, and staff support for 8 Tarrant County Half Price… Show more • Trained and supervised new and rehire customer service employees over the course of three years, working with management to ensure those hired adhered to company policy and procedure. • Worked for the Tarrant County District, coordinating and supervising the training of employees in eight locations, including new hires, Shift Leaders and Assistant Managers.• Recognized strengths in problem-solving, trouble-shooting for new systems, and staff support for 8 Tarrant County Half Price Books locations. Show less

• Directed store operations and employee support on a day-to-day basis.• Ensured a work environment that was cost-effective, friendly, and profitable.• Maintained a strong work ethic to set an example for customers and employees.• Participated and maintained hiring, scheduling and training practices for staff of 22. • Trained with new systems for inventory processing and control.

• Priced 12% of the store while tending to Shift Leader responsibilities.• Highly motivated, positive and proven leader.

• Accessed the needs of the store based on supply, demand, condition and salability. • Was chosen after six months into career as Manager on Duty to access customer issues, returns and new-hire training.

• Took portraits and sold packages to customer in-studio on a commission-basis.• Worked off-site events; taking pictures of young children and infants for Picture and Dress-Up days.

• Handled opening and closing duties, including cash-handling and opening and closing the store along with customer service duties.

• Assigned to train colleagues in customer service and how to encourage patrons to sign up for the Rewards Program to ensure customer loyalty.• Scored a Five out of Five on evaluation of customer service.

• Filtered calls, mail and visitors while handling HR issues with discretion• Assisted with Payroll• Implemented security measures for a secure mail facility• Completed and certified with a certificate of Continuing Education for The Essentials of Managing the Front Desk.

• Scheduled travel, meetings, for management team and other selected employees.• Coordinated executive visits and meetings.• Prepared and distributed correspondence, agendas, materials, and reports.• Five-time Employee of the Month.• Supported a staff of 110 with all facets of scheduling, operational and supply needs.

• Executed scheduling and hiring practices to create a positive store atmosphere.• Assessed employee performances and recommended salary increases based on merit.• Assisted with the expansion of the Hulen and Bedford locations as Store Inventory Manager.• Received good peer reviews when evaluated by staff.