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Results-driven leader with recognized expertise in sales, management, implementations, and strategic planning. Proven track record of profit levels and productivity by developing, training and motivating a successful sales force. Talent for building multi-functional teams while facilitating change management. Dynamic leader and motivator using an effective combination of analytical and interpersonal skills that influenced and garnered support on many levels.
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Director Of Customer SuccessPaypal Feb 2020 - PresentSan Jose, Ca, UsLead multi strategy Customer Success Management Team in NA Merchant Services responsible for retention and growth of multi billion dollar merchant portfolio.
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Head Of Customer Success Na Merchant ServicesPaypal Jan 2018 - Jan 2020San Jose, Ca, UsLead multi strategy Customer Success Management Team in NA Merchant Services responsible for retention and growth of multi billion dollar merchant portfolio.
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Executive Director Client Development TeamAmerican Express 2011 - 2017New York, Ny, UsDrove team strategy and organizational efficiencies for early tenure segment of Commercial Card customers. Collaborated across teams (Sales, Risk, Marketing, and Product) to establish partnerships and drive revenues and productivity and sound customer experience. Managed skip level organization of 34 Specialists and Managers responsible for Sales partnerships and ramp of new accounts. Developed and executed on multiple transformational strategies to deliver greater results consistently YOY. -
Manager Account DevelopmentAmerican Express 2006 - 2011New York, Ny, UsLed team of Acquisition On-boarding Specialists charged with implementation and ramp of newly sold US Middle Market Commercial customers. Leveraged relationships and collaborated with cross functional teams to maintain team productivity and results.
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Operations ManagerAmerican Express 1999 - 2006New York, Ny, UsManaged team of twelve Account Development Specialists responsible for driving charge volume growth and retention of 60,000 US Commercial Card Direct Customers with annual charge volume of $20B with 17+% CV growth and 95+% retention. Collaborated across teams (Sales, Risk, Marketing Operations, Credit and Marketing) to develop strategies that drive charge volume and account retention.
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Melanie Klein Education Details
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Rutgers University - CamdenGeneral
Frequently Asked Questions about Melanie Klein
What company does Melanie Klein work for?
Melanie Klein works for Paypal
What is Melanie Klein's role at the current company?
Melanie Klein's current role is Director of Customer Success at PayPal.
What is Melanie Klein's email address?
Melanie Klein's email address is me****@****exp.com
What is Melanie Klein's direct phone number?
Melanie Klein's direct phone number is +121264*****
What schools did Melanie Klein attend?
Melanie Klein attended Rutgers University - Camden.
What skills is Melanie Klein known for?
Melanie Klein has skills like Strategic Partnerships, Salesforce.com, Payments, Account Management, Relationship Management, Management, B2b, Cold Calling, Credit Cards, Strategy, Business Development, Sales.
Who are Melanie Klein's colleagues?
Melanie Klein's colleagues are Charlene Kate Young, Sreerama Kumar Vadyar, Toni Sinclair, Kirah Mulvey, Viral Sura, Rebecca Trejo, Stacia Jackson.
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