• Refiled and organize all archived accounts.• Knowledge of accounting, A/P, A/R, general ledger postings, invoicing and bank reconciliation.• Developing and delivering monthly, quarterly, and annual Profit and Loss statements and Balance Sheets for management.• Excellent technology skills; proficient with MS Office (Word, Excel, Access, Outlook, PowerPoint), and QuickBooks.

Restructured small business office leading the CEO and support staff to transition into modern office practices.• Refiled and organize all archived accounts.• Knowledge of accounting, A/P, A/R, general ledger postings, invoicing and bank reconciliation.• Developing and delivering monthly, quarterly, and annual Profit and Loss statements and Balance Sheets for management.• Keen ability to analyze cost control.• Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.• Excellent technology skills; proficient with MS Office (Word, Excel, Access, Outlook, PowerPoint), and QuickBooks.

Flooring specialist focused on exclusive imported engineered and solid wood flooring. Additionally, I have a vast knowledge of domestic product lines commonly offered in the USA, Provenza, Du Chateau, Alta Vista and many more.• Exceptional customer service from initial contact, measuring, ordering product, setting installation dates, payment and follow up after completion of the project.• Knowledge of installation practices including adhesives.• Responsible for ordering, shipping, storage and delivery of product to warehouse and at the appropriate time, to the client.• Organizing work crews and information delivered to them regarding projects.• Proficient in Quickbooks, including bookkeeping practices.• Organizing and displaying product in showroom.• Arranging payment schedules and ensure clients adhere to the practices of the company.• Assisted with additional interior design projects, furniture, upholstery and window treatments.• Reporting and working directly with the CEO and project management.

Flooring specialist focused on exclusive imported engineered and solid wood flooring. Additionally, I have a vast knowledge of domestic product lines commonly offered in the USA, Provenza, Du Chateau, Alta Vista and many more.• Exceptional customer service from initial contact, measuring, ordering product, setting installation dates, payment and follow up after completion of the project.• Knowledge of installation practices including adhesives.• Responsible for ordering, shipping, storage and delivery of product to warehouse and at the appropriate time, to the client.• Organizing work crews and information delivered to them regarding projects.• Proficient in Quickbooks, including bookkeeping practices.• Organizing and displaying product in showroom.• Arranging payment schedules and ensure clients adhere to the practices of the company.• Assisted with additional interior design projects, furniture, upholstery and window treatments.• Reporting and working directly with the CEO and project management.

Developed quality reporting process used company-wide to provide a dashboard view of results enabling opportunities to be identified and addressed quicklyLead cross-functional team to continuously monitor customer interactions and address opportunities. Identify training opportunities using VOC and develop strategies / programs to address.Work closely with Federal and Local regulatory commissions to quickly identify and address performance opportunities. Direct contact and complaint resolution with government bodies in the telecommunications field including the Better Business Bureau, Consumer affairs, Federal Communications Commission and State governing bodies.Manage all customer communications including dialers, emails, mail and inbound/outbound contact scripts. Basic call center analyst

Manage all member service representatives in Australia, Hong Kong and USA offices Direct contact and complaint resolution with government bodies in the telecommunications field including the Better Business Bureau, Consumer affairs, Federal Communications Commission, Telecommunications Industry Ombudsman (Australia) and State governing bodies.Supervise all communication with wholesale network carriersWork directly with the accounts department, marketing, and technical managers to establish good interdepartmental communication and develop new ideas.Provide monthly reports to the CEO on every aspect of member support to evaluate the current requirements and motivate future developments.