Melanie M. Email and Phone Number

• Develop and implement detailed programs and schedules, which allow accurate monitoring and reporting of progress and implement actions to achieve targeted performance.• Interpret and analyze design information and ensure inaccuracies are addressed.• Ensure the efficient and effective management of site logistics.• Contribute to the supply chain selection process and provide regular feedback and manage supply chain performance.• Create agreements for time, cost and quality aspects of trade contractor packages.• Manage a group of specialist sub-contractors.• Insure that all projects comply with local building codes, safety codes and other regulatory requirements.

• Project manager on the implementation , and customization, of a COTS application called Courier Complete. The system ran off an Oracle platform and had an add-on Crystal Reports, reporting module. • The customization included the creation of zone tracking and more flexibility with the package delivery timeframes. • Worked closely with the Director of IT to determine infrastructure requirements. • Created both technical process, and business process, flow charts and increased optimization in both areas. • Was the lead on the production of end user training manuals and supporting documentation.• Met with subject matter experts to determine system requirements.• Worked with internal and external functional resources to create, and implement, system architecture.• Lead the testing process, from the creation of scripts, to functional testing.• Maintained detailed status, activities and issues reports to present to, the executive team and major project stakeholders.• Advised the President on HR best practices and wrote policies in relation to HR and IT.• Lead and support initiatives to develop new reporting and software enhancements to generate additional revenue opportunities.

• Work closely with ICBC regarding vehicle claims and loss of use.• Open and close ICBC related claims.• Enter POS information and process payments.• Work with estimators and managers to ensure vehicles went out in prescribed timeframe.• Greet customers and respond to customer inquiries.

• Responsible for the day-to-day operations of the office, ensuring everything runs smoothly.• Train, coach and develop a successful and enthusiastic team of front of house associates, engaging in performance management and positive coaching.• Manage relationships with vendors, service providers and the building landlord/maintenance.• Act as first point of contact when visitors and suppliers arrive at spa.• Manage all scheduling and staffing issues.• Develop and manage spa promotions, marketing efforts and events.• Responsible for all AR/AP, payroll and invoicing, as well as reconciliation.• Produce bi-weekly, Monthly and yearly financial reports.• Control costs and find efficiencies.

• Work closely with the owner to increase revenue and productivity.• Ensure that the spa is in a strong position to recruit, develop, motivate, performance manage, reward and retain the skills required to meet current and future strategic requirements.• Guide, support and advise owner with HR and Labour Relations requirements and issues.• Participated in social media through blogging, content sharing and providing social media analysis to management to boost revenues.

• Coordinate vendors, event space, contractors and volunteers for major events around Vancouver.• Lead on the design and content of all events in consultation with the Board and other key stakeholders.• Ensure the events deliver on time and on budget, with particular focus on monitoring expenditure.• Created detailed work plans and project timelines, identifying key milestones.• Monitored project/event progress and reported status to the Board of Directors.• Obtained funding through Grant submission, writing of RFP’s and private donations.

• Created project plans, including detailed timelines, action and decision logs and risk assessment.• Supported the creation, management and implementation of project-level artifacts and detailed plans across various work streams that the project entailed,, including interdependencies across various milestones.• Project Manager on a Waste Management RFP project, which entailed managing g the renewal for all the Waste Management programs across the lower mainland. Related timelines for all aspects of the project – financials, RFP requirements, reviews and submissions.• Project Manager on a Retail Food Space Viability project for Fraser Health. Worked closely with BA’s and FA’s to obtain the necessary information from which I could perform the analysis.• Project Manager on the selection of Nutritional Software for VCH. The current contract was up for renewal, so I was the lead on determining system requirements and evaluation.• Developed communication strategies, key themes and messages to highlight the value of each project.• Resolved resourcing and inter-personal conflicts, negotiated changes to resourcing and ensured knowledge was shared among team members so that project objectives and deliverables were met.• Used appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects.• Demonstrated strong team skills, especially working in cross-functional teams.

• Created all project related documentation including writing the Statement of Work; project timelines and milestones; project vision; and related project evaluation documents.• Project Manager on a fully customized Budget System, using Cognos TM1 on the front end and stored on Citrix Servers. The Budget System supported all managers across the region. I was personally responsible for the security portion of the implementation, as well as writing all the test scripts and managing the execution of the testing.• Lead on the data migration for the project. The HR data was housed in PeopleSoft. Worked closely with the programmers to ensure the data was captured correctly in the cubes.• Worked closely with Workforce Planning to ensure their metrics matched that of the budgeting system.• Maintained detailed status, activities and issues reports to present to IMITS, the project sponsors and executives and major project stakeholders.• Guided the organization on implementing specific stakeholder engagement strategies based on stakeholder impact analysis. Ensured that stakeholders were identified and proactively engaged at every stage of the project. Ensured that stakeholder impact analysis and engagement strategies were updated and implemented accordingly throughout the project life cycle.• Developed a set of actionable and targeted change-management plans including communication, sponsor roadmap, coaching, training and resistance management.

• Project Manager on a major financial Oracle Business Intelligence (BI) implementation. • Create statement of work, project plan and project timelines.• Determined current financials and IT infrastructure requirements.• Completed full cost analysis on the cost savings of IT hardware provided in relation to oil and gas revenues.• Responsible for project Budget of 1.8M.• Worked closely with Project Executive to ensure that project goals were being met.• Proactively manage change requests and identify time-cost-quality conflicts. Resolve such conflicts or provide recommendations to resolve such conflicts, using feedback from team leads.• Identify and assemble the appropriate blend of talent and additional resources to meet project needs and requirements.

• Created position descriptions, interviewed, hired and trained direct reports. Managed a team of 5 business analysts, across a diverse portfolio.• Assigned and directed work; appraised performance; responsible for rewarding and disciplining employees, addressing complaints and resolving resourcing problems.• Project Manager on a project which analyzed frequent users of EMS. Worked with both EMS and program delivery managers.• Project Manager on a Telehealth usage project. The goal was to determine both cost savings and to monitor patient outcomes.• Project Manager on a major HR systems upgrade and implementation project. Project Budget of 10M. Project did not go to completion, as Capital Health was amalgamated into AHS.• Created the 5 year strategic financial plan for the area, which included Patient Transport, Telehealth, Accreditation, Patient Simulation and Patient Quality. This included a 5 year financial projection in all aspects of physical and staff resources, education, travel, infrastructure costs and contingency funds.• Identify training and development needs and opportunities through job analysis, performance reviews and regular one to ones with direct reports.• Ensure that personnel files are organized and complete and that on-boarding, orientation and off-boarding processes are followed.• Lead the Information Solutions team in determining internal customer requirements and translating requirements into operational plans.• Met with internal and external stakeholders, most at a Senior Management level, to review project scope/progress and resolve project issues.• Identified issues, trends and identified the potential impact and implications of these findings on programs and service delivery.

• Recruited, screened, interviewed and hired new employees within the Payroll, Benefits and Scheduling departments; prepared necessary paperwork for personnel files. Managed a team of over 25 resources.• Responsible for employee’s performance appraisals for my direct reports. Mentored and coached employees.• Programmed all HR systems related rules for all Collective Agreements – there were 14 collective agreements. • Assisted Department Heads and Division Managers with workforce planning, position control and budget preparation for staffing. • Project Manager/Key Stakeholder on the implementation of an electronic staff scheduling system that was Region wide and encompassed all the Collective Agreement scheduling rules.• Created HR Key Performance Indicator reports for the region.• Supported clients to achieve sustainable performance improvements within their operational areas in regards to HRIS, payroll, scheduling and benefits administration.• Member of the HR and Labour Relations Steering Committees for the Region.• Chair of the Quadrant HR Steering Committee.

• Managed the internal Human Resource information systems (PeopleSoft) in a multi-regional Ministry.• Granted and removed system access for all Ministry users.• Service Manager for the Ministry – my approval was required for expenses over $100K.• Demonstrated knowledge of information management and data housing.• Prepared and audited the Payroll Journals for the Ministry.• Instructed Ministry Financial Managers on financial management in a PeopleSoft tree environment.• Responsible for all HR security for the Ministry and ensured Best Practice was followed.• Acted as a liaison between the HR Department and IT. Advised Human Resources Management on which direction to take in regards to IT issues and initiatives.• Member of the HR Steering Committee for the Government of Alberta.• Chair of the Security Re-engineering Steering Committee for the government of Alberta.

• Created security roles and objects and assigned as appropriate using PeopleSoft across all modules – both financial and human resources.• Wrote the PeopleSoft IMAGIS manual for IBM.• Wrote serious incident reports and monitored system’s integrity and breaches.• Lead of the security team on a major PeopleSoft upgrade project.• Security policy knowledge and experience.• Prepared and responded to internal and external auditors.• Acted as an advisor to the HR and Financial IMAGIS Project Teams.• Liaison between the Finance and HR Departments and IT.