Melanie Magee Email & Phone Number

Tucson, AZ, US

Remote

-Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.-Exceeded performance goals by approaching all interactions with resourcefulness, organization, and customer-centric solutions.-Read, analyzed, and interpreted complex procedures and regulations while drafting general correspondence to help.

Remote

-Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.-Reconciled the company's bank, credit card, and line of credit accounts, investigating and resolving discrepancies in order to keep the accounts audit-ready every month.-Met business.

Tucson, Arizona

-Dealt with a wide range of customer service, operational, and administrative tasks every day.-Spoke with customers about their service concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.-Quickly resolved customer issues while adhering to company policies.-Met and.

Charlotte, North Carolina Area

-Directed training curricula for customer care professionals in accordance with contractual stipulations-Created, documented, organized, and updated training material as necessary based upon client requirements evaluating for ongoing effectiveness-Facilitated training for new hires and updated training for up to 120 adult learners-Instructional designer.

Charlotte, North Carolina Area

-Direct supervision of up to 17 customer care professionals -Creation of reports and dashboards to measure the productivity and work quality of team members-Developed coaching methods to assist with improvement to meet department KPI’s -Tasked with marrying our standards of support with two other support sites in El Paso and Hyderabad -Development and.

Veneta, Oregon

-Direct supervision of up to 25 customer care professionals-Facilitated program implementation collaborating with cross-functional teams across multiple locations and subject matter areas-Responsible for all 1:1 management discussions for employee growth -Facilitated all new hire training for all new associates-Conducted all quality reviews in accordance.