- Was responsible for multiple tasks that drive the success of marketing efforts for Live Nation’s owned and operated venues across the Southeast Region. - Assisted Director of Venue Marketing in supporting venue priorities across their respective region including:-Update venue website and app and maintain quality control (ensure show information is up to date, work with partners to ensure F&B, PSS & Special Event content is updated as necessary and represented)-Executed fan… Show more - Was responsible for multiple tasks that drive the success of marketing efforts for Live Nation’s owned and operated venues across the Southeast Region. - Assisted Director of Venue Marketing in supporting venue priorities across their respective region including:-Update venue website and app and maintain quality control (ensure show information is up to date, work with partners to ensure F&B, PSS & Special Event content is updated as necessary and represented)-Executed fan communication plans to ensure key information reaches guests before each event via email, social, website and app-Maintained & QC data extensions for venue email automations across all venues in their region-Manually built and managed fan communications in case of emergency-Assisted in social publishing for show related needs – announce, presale, on sale-Coordinated creative assets & delivery to venues for future show support-Created and managed venue level creative assets for onsite & digital needs (monthly & weekly show calendars)-Coordinated asset placement in digital video signage (concert vision, etc.)-Coordinated approvals and execution of promotional sweepstakes -Coordinated onsite activations to help drive name acquisition for future show marketing needs -Coordinated house photographers and asset collection for respective venues-Coordinated proper sponsorship placements as needed across digital, website, app, social, onsite signage-Managed any onsite coverage for day of show marketing needs supporting radio partners, meet and greets, press photographers Show less

•Created and maintained all staff assets and organizational files such as: parking pass log, lost and found, sign-in sheets for all departments, new-hire badges, employee master list, all-access credential log, radio/iPads/park hub/ticket scanners/staff t-shirts inventory logs and the vendor invoices binder•Maintained and replenished office supplies list•Updated and organized Show Binder and the A to Z guide•Was responsible for making sure all staff uniforms are washed and pulled… Show more •Created and maintained all staff assets and organizational files such as: parking pass log, lost and found, sign-in sheets for all departments, new-hire badges, employee master list, all-access credential log, radio/iPads/park hub/ticket scanners/staff t-shirts inventory logs and the vendor invoices binder•Maintained and replenished office supplies list•Updated and organized Show Binder and the A to Z guide•Was responsible for making sure all staff uniforms are washed and pulled for all departments before every event•On show days was responsible for managing the emails, phone, Textline; assisting employee check-in and sign out process; filling out any guest incident reports as needed•Assisted in any other tasks as assigned by Operations Manager, Box Office Manager, Guest Services Manager, Experience Manager, Sustainability Coordinator, and Legends Manager•Was responsible for all duties under previous reception position from 2019 season (see below) Show less

•Build a community through engagement, product exploration, and customer service•Promote loyalty by connecting customers to the Outdoor Voices brand, both in and outside of the store•Assist with planning and execution of community events, along with building new and current partnerships for collaboration

•Delivered exemplary customer service by managing and resolving all customer needs and concerns that came through Ascend’s email and phone•Communicated key information to fans prior to each event concerning ticketing, venue policies, and any postponed event times/weather emergencies, providing proper instructions and assistance•Prepared each department supervisor with the right equipment and information for day of show operations•Assisted during load-in and load-out to prepare event… Show more •Delivered exemplary customer service by managing and resolving all customer needs and concerns that came through Ascend’s email and phone•Communicated key information to fans prior to each event concerning ticketing, venue policies, and any postponed event times/weather emergencies, providing proper instructions and assistance•Prepared each department supervisor with the right equipment and information for day of show operations•Assisted during load-in and load-out to prepare event space•Assisted the Marketing team with posting show coverage on social media when needed Show less

•Assisted the marketing department with day-to-day operations for all RME and venue specific needs such as: creating and publishing social content for event announcements, presales, and on-sale information while monitoring social accounts to answer and resolve any customer needs; formatting and sending weekly email marketing content; updating websites for all RME and venue specific information; overseeing quality control; coding and logging of invoices; and creating and maintaining any needed… Show more •Assisted the marketing department with day-to-day operations for all RME and venue specific needs such as: creating and publishing social content for event announcements, presales, and on-sale information while monitoring social accounts to answer and resolve any customer needs; formatting and sending weekly email marketing content; updating websites for all RME and venue specific information; overseeing quality control; coding and logging of invoices; and creating and maintaining any needed assets for onsite and digital needs•Acted as Production Assistant during live events, including assisting with VIP accommodations, media relations, and social media coverage•Established and built partnerships with local Tuscaloosa businesses and influencers to use their audiences as a new source of promotional marketing and execute promotional events/giveaways with various partners•Proficent in using Adobe Creative Cloud, TM/1, Hootsuite, and Facebook Ads Manager for all promotional marketing needs Show less

Responsible for providing a warm and courteous reception to customers.Answer and handle all incoming calls in an efficient manner while informing the customers of all appropriate servicesoffered.Scheduling all customer appointments and creating all new customer profiles on mind and body software. Responsible for all front office duties including customer greeting, explanation of services offered, and payment acceptance.Work off-site events to promote our product line.

Create marketing content to drive awareness of the brand and featured products to be distributed on both social media outlets and around the college campus.Creating a marketing plan that consists of social media & grassroots marketing tactics to be used on the targeted publics of new and continuing customers.Hosted trunk show to advertise the clothing that's offered which allowed customers to try on and experience the showcased product to enhance purchases.Established partnership… Show more Create marketing content to drive awareness of the brand and featured products to be distributed on both social media outlets and around the college campus.Creating a marketing plan that consists of social media & grassroots marketing tactics to be used on the targeted publics of new and continuing customers.Hosted trunk show to advertise the clothing that's offered which allowed customers to try on and experience the showcased product to enhance purchases.Established partnership with UA's Panhellenic Organization by buying an advertisement in the Fall Recruitment Greek Chic guide.Serve as an ambassador for Rent the Runway by promoting all offered products and services in addition to serving as a customers service representative to answer all questions/ concerns the customer has. Show less

Conducted alumni membership sales to new and returning customers. Resolved any alumni membership sale issues.Exceeded the weekly and monthly sales goals by 20% each time. Strengthened customer service skills by providing professional assistance and advice to members.

Conducted sales duties involving handling currency, forms, and customer service.Built organizational skills when processed shipment and managed inventory. Rebuilt and rearranged the store during floor set as the sales floor became stocked with new inventory.Offered advice and assistance to each customer by my trend awareness to accommodate customers in their shopping experience.