•Collaborated with clinicians to develop and review Order Sets (PRL) and SmartGroups (OSQ) across multiple departments. •Designed and implemented a data courier system for the inpatient order team across three different environments.•Successfully resolved problem tickets following the change control management process.•Optimized the pulmonary tech workflow to enhance efficiency.•Developed workstations, maps, and descriptors to facilitate streamlined order transmittal.•Played a key role in the nursing cutover process prior to system launch.•Provided support at the command center during system implementation.

•Independently worked with clinicians to format clinical information and content for patient care management tools, including the development of order sets.•Ensured the quality of patient care management tools by meticulously validating, reviewing, and correcting work before release to internal and external customers, ensuring compliance with institutional and regulatory policies.•Developed, maintained, and enforced policies and procedures governing the creation and maintenance of patient care tools, ensuring consistency and adherence to standards.•Provided comprehensive training to new employees on order set creation, design, and revision processes, empowering them to contribute effectively to the team's objectives.

•Implemented and managed a streamlined process to ensure a 5-10 day advance preparation of patient files, enabling efficient pre-counseling of patients for upcoming services.•Offered comprehensive financial counseling to patients, including cost estimates, tailored payment plans, available discounts, and assistance programs specific to the Department of Lymphoma/Myeloma.•Conducted thorough financial screenings during patient intake, collecting essential data to facilitate accurate financial assessments for new patients.•Validated and processed various insurance types, including commercial, private, and government insurances, while securing necessary authorizations for services.•Managed patient registration, health record collection, and maintained ongoing communication with new patients to ensure a smooth intake process and continuity of care.

•Trained new employees on official office procedures, expense report protocol, regular progress reports, and travel procedures. Collected financial data during intake process to ensure appropriate financial screening of new patients. •Provided administrative and office support activities for Vice President and five wholesalers.