Melanie P. Email and Phone Number

Responsibilities;◾Promote and market the business◾Manage budgets and maintain stats and financial records◾Sell travel products, cruises, groups and tour packages◾Source products and destinations to meet consumer demands◾Deliver and exceed performance and productivity◾Work closely with airlines and hotels to manage bookings and schedules◾ Working with clients to aim and meet their expectations.◾ Provide sales reports◾ Implement alternative and innovative ideas… Show more Responsibilities;◾Promote and market the business◾Manage budgets and maintain stats and financial records◾Sell travel products, cruises, groups and tour packages◾Source products and destinations to meet consumer demands◾Deliver and exceed performance and productivity◾Work closely with airlines and hotels to manage bookings and schedules◾ Working with clients to aim and meet their expectations.◾ Provide sales reports◾ Implement alternative and innovative ideas for achieving new business plans◾ Motivate the sales team to hit and exceed their targets and ensure company profitability◾ Meet regularly with team to give them sales figures and plan how they approach their work◾ Recruitment, selection of staff as well as payroll matters and staff training◾Organise incentives◾ Working into solving problems and customer complaints. Show less

Responsibilities ;◾Apply all procedures for group reservations and related activities;◾Prepare & follow up on group quotes and fulfill group reservations;◾Ensure evolving needs are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables;◾Liaise with the different departments involved in the booking process;◾Communicate schedule changes to our clients: ◾Advise our… Show more Responsibilities ;◾Apply all procedures for group reservations and related activities;◾Prepare & follow up on group quotes and fulfill group reservations;◾Ensure evolving needs are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables;◾Liaise with the different departments involved in the booking process;◾Communicate schedule changes to our clients: ◾Advise our clients of any air and / or land modification affecting their bookings; ◾Manage all group pre-registration files once product has been built in the system;◾Prepare and send group agreements / contracts to travel agencies;◾Transmit all special requests and requested documents to proper intervening;◾Ensure proper documentation is forwarded to travel agencies;◾Prepare and submit requested reports to management and suppliers;◾Promote the services of Air Canada Vacations to travel agencies;◾Provide accurate details and information on group products to the travel agents;◾Maintain current and accurate group product knowledge, booking procedures and policies;◾Provide and maintain a high level of customer service and professionalism through telephone and public contacts Show less

Responsibilities ◾In charge of 4 headquarters (Head offices) including employees and their travel bookings;◾Understand the needs and expectations of the customers and provide relevant solutions;◾Analyze the choices and financial capacities of every customer and suggest suitable products (Negotiate with suppliers/hotels/cruise lines for employee rates, discounts travels) and offer different alternatives to customers in their preferred choice of product; ◾Manage estimate requests… Show more Responsibilities ◾In charge of 4 headquarters (Head offices) including employees and their travel bookings;◾Understand the needs and expectations of the customers and provide relevant solutions;◾Analyze the choices and financial capacities of every customer and suggest suitable products (Negotiate with suppliers/hotels/cruise lines for employee rates, discounts travels) and offer different alternatives to customers in their preferred choice of product; ◾Manage estimate requests and make reservations in the various systems used by following department procedures (employee vacations, Cruises, internal sales, and promotions) for employees at Transat Tours Canada, Jonview, Transat Distribution, and Transat A.T.;◾Prepare invoices using the reservation tools;◾Inform employees of the available products and the Blue Pass policy;◾Make reservations for Transat’s promotional packages and suppliers;◾Calculate contract rates and applicable taxes to always offer customers the best value for their money;◾Follow up on customer files and respect the recommended processing times to maintain the quality of service offered by the company;◾Constantly work in close collaboration with the various departments (Hotel Chains, Cruise lines, Accounting, HR and Products)◾Management, CRC, Marketing, Human Resources, CISS, and Destination Service);◾Make sure each completed file complies with the Blue Pass policy. Show less

Responsibilities;◾Assistance to passengers directly◾Verify information provided by clients for reservations made online and through the Sales Center.◾Send the documents to clients.◾Process change requests initiated by the supplier and communicate changes to clients.◾Process modification requests in reservation files.◾Take care of all re-protection researches and reservations when applicable.◾Follow up on files with departments concerned.◾Ensure the follow-up of… Show more Responsibilities;◾Assistance to passengers directly◾Verify information provided by clients for reservations made online and through the Sales Center.◾Send the documents to clients.◾Process change requests initiated by the supplier and communicate changes to clients.◾Process modification requests in reservation files.◾Take care of all re-protection researches and reservations when applicable.◾Follow up on files with departments concerned.◾Ensure the follow-up of the problematic files and solve the minor problems.◾Answer all questions from customers, suppliers and destination Representatives Show less

Responsibilities; ◾Coordinate with the supervisors, the work of his or her team's objectives◾Ensure that problems and escalation calls are resolved in a timely manner◾Coach and verify the quality of the team’s telephone calls and correspondence◾Help the agents with any reservation assistance◾Monitor and hold team meetings with weekly objectives, incentives and reports on unresolved case files.◾Work closely with agents, coordinators, and agents from other centres of… Show more Responsibilities; ◾Coordinate with the supervisors, the work of his or her team's objectives◾Ensure that problems and escalation calls are resolved in a timely manner◾Coach and verify the quality of the team’s telephone calls and correspondence◾Help the agents with any reservation assistance◾Monitor and hold team meetings with weekly objectives, incentives and reports on unresolved case files.◾Work closely with agents, coordinators, and agents from other centres of customer service departments◾Liaise with the operations, products, and destination departments◾Handle all calls and questions with customers and suppliers◾Support and trainings for new agents. Show less