Melanie Pearson Email and Phone Number

While working as an Associate Vice President, I build synergies with global teams to execute vital initiatives for the faster resolution times and heightened client satisfaction. Here, I execute cost-saving business strategies on time in line with the client's strategic goals while interacting with the client. Building high-performing teams is my passion, and here I lead top clinical, revenue cycle, and training teams to exceed customer expectations.A few key achievements in this tenure include:⇨ Achieved first-year expenses by 4% and enhanced profitability through effective budget management.⇨ Identified and explored $60M in opportunities within 60 days through a comprehensive analysis of system applications.⇨ Retained an 90% staff retention rate while leading the transition of the client's ITS department to an outsourced consulting model, while overseeing five Epic teams.

As System Director of Information Systems at Covenant Health Systems, I led two major interdisciplinary Epic implementations over four years, enhancing product efficiency and reducing organizational expenses. I optimized design for ambulatory care and patient experience workflows and systems analysis, driving prioritized project executions and improving technical support. My efforts have significantly improved operational efficiency and cost-effectiveness within the organization.A few key achievements in this tenure include:⇨ I slashed department costs by 30% by revamping the team structure to a centralized shared service model.⇨ Drove an 80% boost in employee satisfaction by cultivating a cross-functional team via continuous education and mentoring.

As a Director, I led strategic planning for enterprise IT/IS service delivery, overseeing over 200 projects and coordinating multiple cross-functional teams. Here, I was liable for guiding the Cerner EHR portfolio to support critical system expansion and health initiatives, including a Total EHR Product Design & Rebuild in six months, New Hospital Tower & Technology Modernization, and Meaningful Use Remediation. By fostering collaboration among 12 statewide competing organizations, I enhanced patient care delivery and strengthened partnerships across the state.A few key achievements in this tenure include:⇨ I led a cross-functional team that achieved $1.5M in vendor cost savings fostering robust stakeholder relationships.⇨ I set a benchmark of excellence by directing the IT infrastructure portfolio for a $120M hospital merger & acquisition and accomplished completion in 11 months.⇨ I managed multi-million dollar budgets and project timelines for enterprise and departmental initiatives, as well as ensured punctual delivery and cost efficiency across 9 member organizations and vendor collaborations.⇨ I expanded State HIE to over 2M covered lives and laying the groundwork for Pioneer ACO strategy by managing the Health Information Technology/Meaningful Use Portfolio (28 projects) for a $12M Office of the National Coordinator (ONC) Beacon Community Grant.

As the manager of clinical operations for a physician-owned, for-profit healthcare organization, I managed also managed the quality program and staff, as well as developed and implemented standardized clinical protocols and processes across the organization.A few key achievements in this tenure include:o I implemented NCQA PCMH Certification for the organization.o I developed and implemented standardized procurement initiative, over $300k savings per year.o I developed and implemented clinical staff incentive program, providing over $200k profit sharing per year.