Melanie Peterson work email
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Melanie Peterson personal email
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I am an accomplished transformation change leader with extensive expertise in strategic digitization, innovative technology delivery, process governance and building high performing teams. My Fortune 500 financial services experience enables me to identify and solve complex business problems for business leaders. Known for my strategic business expertise, global delivery and passion for the customer, I leverage innovative business technologies to create efficiencies, exceed user expectations and manage business risk. I believe interactions between individuals, clients and employees and businesses start and end with a need for:🔹 Better customer experience🔹 Better employee experience🔹 Better client experienceIt is clear customer experiences drive future relationships. All customers and employees deserve individualized experiences. This is where my passion lies, helping organizations execute on strategy aligned to vision, values and stakeholders. My focus is to ensure high quality business technology innovation delivers value, efficiency and exceeds user expectations.KEY SKILLS▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀◾ Business Innovation◾ Strategic Planning◾ Robotic Process Automation (RPA)◾ Team Leadership◾ Risk Management◾ Global Delivery◾ Agile Methodologies◾ Customer Experience (CX)ADDITIONAL RELEVANT EXPERIENCE Principal Financial – Senior Business Operations ManagerCiti – Web Servicing Manager
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Business Execution Senior Manager - Enterprise Intelligent Automation SolutionsWells Fargo Aug 2021 - Apr 2023Established intelligent automation governance function and governance routine for enterprise-wide intelligent automation solution delivery. Established controls, effectiveness measures and key risk indicators.Led team accountable for enterprise intelligent automation delivery lifecycle and training, intelligent automation reporting and analytics, and governance. Drove global sourcing of operations and governance functions. Successfully led audit and ongoing risk engagements. Incorporated process improvements to mitigate operational risks. -
Robotic Process Automation Coe LeaderWells Fargo May 2018 - Aug 2021Led Robotic Process Automation (RPA) Center of Excellence solution consulting and process design. Partnered with strategy organization to identify RPA process opportunities. Managed the delivery of use case design and detailed requirements for automation development. Successfully drove expansion of delivery capacity with global sourcing strategy.Recruited, developed and led team of business automation experts.
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Home Lending Change Delivery LeaderWells Fargo Feb 2015 - May 2018Led Business Systems Consulting team responsible for planning, conducting and directing analysis of business processes identifying areas of opportunity to leverage automation technology solutions for moderately complex to complex applications that may impact multiple lines of business and/or products and systems. Maintained relationships with senior leaders and key stake holders to establish strategic plans and objectives for programs or projects.Analyzed policy, programs and staffing to ensure optimal business results.Attracted, developed, motivated and retained team members who were trusted partners across business units and functions.
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Home Lending Senior Business Systems ConsultantWells Fargo Jul 2013 - Feb 2015Performed operational process reviews, identified process gaps and recommended cost saving changes to increase efficiency.Led cross functional and multi organizational teams and project types. Explored and recommended innovative solutions for business partners.Performed data analysis for large process improvement projects. Leveraged knowledge to recommend changes to minimize risk and improve operational performance.
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Senior Business Operations ManagerPrincipal Financial Group Feb 2007 - Apr 2013Delivered strategic projects driving efficiencies and improved customer experience for contact centers, IVR and web. Recommended and executed solutions as needed for medical, dental and wellness businesses. Led first IVR customer experience study and implemented process improvements increasing customer satisfaction and self-service. Performed competitor analysis evaluating toll-free structure and drove strategic self-service initiatives resulting in 9% increase in customer satisfaction for IVR experience over 2 years.Implemented testing software to document IVR and contact center application testing. Trained and mentored team on testing software.Built successful team through development training, mentoring and career planning.Successfully executed divestiture plan for IVR and call routing when Principal exited the medical and wellness businesses. -
Web Servicing ManagerCiti Jan 2004 - Jan 2007Successfully delivered new look and feel for www.citimortgage.com mortgage servicing web site. Functionality included making online payments, enrolling in monthly payment plans, contact and account statement access. Performed usability study for new web site design approach. Recruited customers in target market for focus groups. Study included user testing, card sorting, surveys and interviews. Partnered with vendor to establish eAlert success metrics for redesigned web site. Established site analytics reporting for CitiMortgage, Inc. Successfully delivered seamless transition of existing Principal Financial Group online mortgage customers to CitiMortgage, Inc.
Melanie Peterson Skills
Melanie Peterson Education Details
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Bachelor Of Liberal Arts
Frequently Asked Questions about Melanie Peterson
What is Melanie Peterson's role at the current company?
Melanie Peterson's current role is Accomplished Change Leader | Innovation | Robotic Process Automation | Digital Transformation | Leading Global Teams | Customer Experience | Operational Excellence | Governance | Risk Management.
What is Melanie Peterson's email address?
Melanie Peterson's email address is me****@****ail.com
What schools did Melanie Peterson attend?
Melanie Peterson attended University Of Iowa.
What skills is Melanie Peterson known for?
Melanie Peterson has skills like Quality Center, Sharepoint, Certified Scrum Master, Web Analytics, Sql, Business Objects, Avaya Call Management System, Primavera P6, Microsoft Office, Ibm Bpm.
Not the Melanie Peterson you were looking for?
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Melanie Peterson
Burnsville, Mn2target.com, pattersoncompanies.com1 +165140XXXXX
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Melanie Peterson
Data Services Leader, Revenue Growth, Artificial Intelligence, Global Leadership, Public SpeakingPonte Vedra Beach, Fl3gmail.com, articulate.com, telusinternational.com3 +180252XXXXX
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Melanie Peterson
Newport News, Va5nyiso.com, nscorp.com, odu.edu, hrsd.com, harley-davidson.com -
Melanie Peterson
Senior Director Of Business Development At Venable LlpWashington Dc-Baltimore Area3paulhastings.com, americangaming.org, venable.com4 +120255XXXXX
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