I led the HR Service Delivery function in the U.S. and Canada and the continued optimization and strategy to re-brand the HR Service Delivery function globally, playing a key role to redefine the employee experience as it relates to People Services. Experience project managing large-scale initiatives, such as the successful global 2022-2023 Year End Performance and Compensation Process affecting 2,000 employees, and the successful implementation and change management strategy for a new U.S. benefits administrator in 2023. Regularly identified and managed HRIS, Payroll, and Benefits process enhancements to close critical process gaps, ensuring all stakeholders are informed, resources updated, and deliverables are met on time. Additional work includes:• Manage and design AskHR case management services to support employees and other HR functions such as Benefits,Compensation, Learning, and HRBPs, resulting in a 40% increased overall employee survey satisfaction rating in 2023.• Created and maintain AskHR Service Level Agreements (SLA) and manage metrics to ensure HR executives are provided with proactive and accurate reporting metrics which help drive business decisions.• Design multiple employee and manager self-service resource pages (SharePoint) and create numerous new tools and resources to drive employee and manager self-service in relevant people portals (Workday, ADP, Degreed).• Created a People Services communications strategy and accompanying tools, driving efficiency and consistency in ad-hoc and annual communications.• Draft and send all People Services communications to impacted employees, such as year-end, benefits open-enrollment and payroll year-end communications.• Lead new hire orientation sessions in partnership with other facilitators as well as organize new hire orientation facilitator resources.• Lead the organization and creation of user guides and process maps to support employees with HR business processes.

Provided daily small group and one-on-one interventions in attendance, behavior, math and English coursework for a class of 16 2nd grade students to maintain and increase student records. Collaborated with a diverse team of 8 student success coaches to organize monthly whole-school events and manage year-long projects, instilling a positive school climate for 350 students in a Dallas ISD school. Created a monthly e-newsletter to implement better relationships between City Year team and school faculty. Collaborated on a committee to improve the recruitment process for City Year Dallas by executing monthly initiatives. Created Our Corps Beliefs, the official blog for City Year Dallas aimed at recruiting prospective applicants, sharing service experiences with external stakeholders and providing change strategies for City Year Dallas recruitment. Managed a team of 5 writers, managed writing schedule, edited all work and published all work on the blog. Oversaw 4 blog team coordinators and delegated media, marketing, logistical and technological tasks. Selected as a Corps Member Ambassador to communicate and build relationships with donors at events and through writing letters.

Exhibited excellent customer service by greeting and building relationships with clients at the reception desk, preparing their meeting materials and ensuring compliance with company policies.

Supported paralegal, mission support specialist and legal assistant with administrative work for team of 17 attorneys. Reviewed 15 cases pending before U.S. Immigration Court to assist the Chief Counsel in deciding which cases to reopen. Communicated with 3 external attorneys on behalf of the Chief and Deputy Chief Counsel to discuss case details.

Communicated with a team of 23 attorneys to support administrative organization and quality at the firm.Wrote and edited detailed deposition summaries of 5 cases for 2 attorneys that were used for legal disputes.Organized notebooks for attorneys with relevant case information and prepared informal legal reports.Researched a separate trial of issues and wrote a draft of the motion to proceed, which was used for a case.

Created new filing system, implementing new organization strategies. Filed, archived, and audited files. Maintained upkeep of census. Maintained a clean and organized office space.