Melanie Seiler Email & Phone Number

Houston, Texas, Vereinigte Staaten Von Amerika

• Championed front-of-house (FOH) and back-of-house (BOH) operations/activities, including staffing, training, marketing (e.g., announcements, promotions, social media campaigns/Facebook/Instagram, and magazine.
• ️ Trusted by the owner to manage executive-level functions/operations due to comprehensive hospitality (hotel and restaurant) experience, professional integrity, and the ability to formulate top-level strategic.
• ️ Steered the entire restaurant rebrand (new brand vision/identity, logos, menu development/design, interior and exterior design/decorating, and digital presence) to align with the new direction of the hospitality.
• ️ Organized private events/catering for up to 300 guests.

The Woodlands, Texas, Vereinigte Staaten Von Amerika

• Directed integrated business and hospitality operations, including marketing, customer/client engagement, talent management, scheduling, forecasting, strategic planning, food safety, procurement, inventory management.
• ️ Steered a complete positive turnaround and improved customer Google reviews by 11.9%.
• ️ Captured a 25% reduction in front-of-house labor expenses.
• ️ Gained a series of promotions with increased responsibility scopes, roles, and the number of restaurants due to leadership, customer feedback, business acumen, and ability to expand the organization’s presence.
• ️ Led two restaurants to be recognized as top area restaurants with Woodlands Online.✓ Via Emilia Italian Restaurant: 1st Place. ✓ Avanti Italian Kitchen & Wine Bar: 3rd Place.
• ️ Fostered a culture of synergy, respect, excellence, diversity, and inclusion while hiring, training, and leading a team of 56 across three locations, inspiring goal attainment, improving morale, and reducing turnover.

The Woodlands, Texas, Vereinigte Staaten Von Amerika

• Orchestrated the planning, design, deployment, and management of business activities/operations for multiple Marriott hotels across the globe while formulating strategic solutions to maximize the use of organizational.
• ️ Surged the number of monthly Marriott Rewards Program members by 366.7%.
• ️ Steered multiple hotels to be ranked in the top 10 for Marriott Rewards Member Enrollment throughout Europe.
• ️ Achieved 100% compliance in internal front office audits for brand standards.
• ️ Named Leader of the Month.
• ️ Trusted as the manager-on-duty (MOD) to serve as general manager (GM) as needed.

Maidstone, Kent, Großbritannien

Wien

München

Glattbrugg

Zürich

Zürich Und Umgebung, Schweiz