Championed front-of-house (FOH) and back-of-house (BOH) operations/activities, including staffing, training, marketing (e.g., announcements, promotions, social media campaigns/Facebook/Instagram, and magazine advertisements), procurement, and budgeting, while managing a team of 35 to successfully re-open a restaurant/entertainment with maximum engagement and financial returns. ▪️ Trusted by the owner to manage executive-level functions/operations due to comprehensive hospitality (hotel and restaurant) experience, professional integrity, and the ability to formulate top-level strategic decisions that protected organizational interests.▪️ Steered the entire restaurant rebrand (new brand vision/identity, logos, menu development/design, interior and exterior design/decorating, and digital presence) to align with the new direction of the hospitality establishment while differentiating it from competitors.▪️ Organized private events/catering for up to 300 guests.

Directed integrated business and hospitality operations, including marketing, customer/client engagement, talent management, scheduling, forecasting, strategic planning, food safety, procurement, inventory management, and compliance, across three geographically dispersed restaurants to drive top and bottom-line growth for the organization. ▪️ Steered a complete positive turnaround and improved customer Google reviews by 11.9%.▪️ Captured a 25% reduction in front-of-house labor expenses.▪️ Gained a series of promotions with increased responsibility scopes, roles, and the number of restaurants due to leadership, customer feedback, business acumen, and ability to expand the organization’s presence throughout their communities.▪️ Led two restaurants to be recognized as top area restaurants with Woodlands Online.✓ Via Emilia Italian Restaurant: 1st Place. ✓ Avanti Italian Kitchen & Wine Bar: 3rd Place.▪️ Fostered a culture of synergy, respect, excellence, diversity, and inclusion while hiring, training, and leading a team of 56 across three locations, inspiring goal attainment, improving morale, and reducing turnover.▪️ Provided business insight to open new locations, transition the family-owned business to a corporate entity, and introduce new technologies and workflow processes.▪️ Designed employee manuals, standard operating procedures (SOP), and best practices, including customer service, food safety, compliance, organizational procedures, and key performance indicators.

Orchestrated the planning, design, deployment, and management of business activities/operations for multiple Marriott hotels across the globe while formulating strategic solutions to maximize the use of organizational resources, improve guest satisfaction throughout their stay, and increase financial health (revenues and profitability). ▪️ Surged the number of monthly Marriott Rewards Program members by 366.7%.▪️ Steered multiple hotels to be ranked in the top 10 for Marriott Rewards Member Enrollment throughout Europe.▪️ Achieved 100% compliance in internal front office audits for brand standards.▪️ Named Leader of the Month.▪️ Trusted as the manager-on-duty (MOD) to serve as general manager (GM) as needed.▪️ Gained a 77.4% improvement in a European hotel ranking.▪️ Championed activities to support a seamless merger with Starwood Hotels & Resorts Worldwide, including member data consolidations.▪️ Captured a 65% reduction in labor hours.▪️ Drove top-line revenue and occupancy growth and increased market share for the hotels and brand through a comprehensive approach.✓ Fostered a warm, friendly, and courteous guest/customer-first environment.✓ Capitalized on cross-selling and upselling opportunities.✓ Marketed rewards program benefits.▪️ Hired, trained, coached, motivated, counseled, and managed dedicated and diversified teams (Guest Relations Manager, At-Your-Service Manager, and the Night Audit Manager).▪️ Developed and implemented standard operating procedures (SOPs) at both the local and corporate levels to support operational growth while responding to industry and economic shifts.▪️ Assessed/evaluated front-office activities and supervised night audit functions.▪️ Generated and reviewed financials/business data, including revenues, occupancy levels, rates, wage progress, no-show revenues, returned checks/rejected credit cards, and guest feedback.