Supporting achievement of the CBALE project objectives and People and Culture Strategy, through the design, implementation and embedding of L&D programs throughout the Cooper Basin operations team. Including:* Development of the L&D strategy and scope of work.* Providing specialist advice on the design, development and implementation of applicable training.* Execution of the L&D programs with impact, including content development, coordination and facilitation of training face-to-face and virtually.* Responsible for leadership development, building organisational capability, and supporting people capability uplift.* Research, design and deliver best practice content to the Cooper Basin asset to support capability development.* Analyse and interpret data and feedback to report on key trends and future development needs.* Anticipate and understand business and stakeholder needs to assist in the development of the capability framework beyond the current programs.* Engage with leaders to ensure design of effective development initiatives.* Work flexibly across multiple areas of OD and capability managing priorities and expected deliverables.

Supporting achievement of the People and Culture Strategy by partnering with internal and external stakeholders to deliver a comprehensive learning program that supports the effective provision of services to ECH clients. • Contribution to the management of the organisation's learning management platform and creation of online learning which is engaging, supports the application of new skills and improves customer service. • Development of learning pathways or specialties in areas including Dementia, Palliative Care and Mental Health. • Partnering with operational managers to conduct learning needs analysis to identify learning priorities. • Development of strong partner relationships with external training providers to ensure customisation and delivery of training to suit ECH staff needs.• Foster strong relationships with vendors and ensure ECH's service levels and business needs are communicated and delivered. • Communication and promotion of learning programs to the staff of ECH to increase awareness and participation. • Contribute to the facilitation of corporate induction for staff, and the development of online training for ECH's large volunteer cohort.

Delivering quality student-centred, collaborative education and training for TAFESA students working in education studying the Certificate IV in Education Support qualification. Areas of expertise include Professional Practice, Literacy, Numeracy, Disability, Work Health Safety, Inclusive Practice, Responsible Behaviour, Autism, and Child Safety. Responsible for assessment design, online-learning content development in Moodle, online lecture development and delivery, face-to-face workshop facilitation and the planning, conducting and assessment of the teaching program including development of the teaching and learning materials and strategies.

My role as the Course Manager, Education Support, is responsible for the provision of quality, innovative program development, training and assessment services by developing, delivering and assessing education support accredited training programs in compliance with the National VET Quality Framework legislation and standards. Key outcomes include:1. Developing high quality curriculum relevant to departmental School Services Officers (SSOs) at all levels.2. Providing accredited training activities and support to enrolled participants.3. Assessing participants against the units of competency from the relevant training package.4. Promoting and implementing quality standards for the provision of accredited training and development.5. Demonstrating best practice in program delivery and assessment.6. Formally analysing and reporting on the effectiveness of training and development initiatives.7. Modelling best practice in the use of current methodologies and curriculum development including the utilisation of technology to optimise learner access and engagement.8. Reviewing and evaluating current delivery methods and approaches for programs and identifying and implementing innovative strategies for improvement.

-Managed the first whole of metropolitan Telstra SA employee engagement event (Family Fun Day) at Telstra House with over 200 employees in attendance and an employee satisfaction score of 9/10. Delivered to budget.-Active Diversity Council member responsible for the delivery of numerous initiatives focused on Cultural Inclusion and Workplace Flexibility. Ensure communication and implementation of Employee Flexibility Policies.-Management and coordination of numerous employee engagement events including the internal communications, event management, training of stakeholders and facilitator of information.-Training presentation delivery and management of the Telstra Global Enterprise Services Reward and Recognition program to both senior and front-line level employees.-Presentation delivery to numerous audiences as the manager of the Employee Engagement Working Party, to create employee buy-in and awareness.-Training implementation and communication roll out of the new performance management system at Telstra, called “Performance @ Telstra”.-Promotion and communication of various Human Resources initiatives within my business unit including flexible working options, carers leave, volunteering, the launch of the new Telstra values and employee suggestion programs.

-Management of numerous sites and project stakeholders for the Customer Service Accreditation program across numerous business units and various levels of management, including all preparation for audits.-Program Management and implementation of various customer service initiatives across the business including our strategy (plan on a page), the launch of our customer service standards, the launch of our new reward and recognition program and our staff compliments program.-Manage the development of the Customer Service Standards including gaining agreement and endorsement from all business leaders.-Development and presentation delivery of multiple award submissions on behalf of Telstra as part of our Customer Service initiatives that resulted in multiple national award wins and media announcements.-Development of an online customer survey training program for internal Telstra staff.-Development of an instructor-led Customer Service training program for our call centre help desk staff in Adelaide.-Development of a guide manual covering all customer service elements for all customer service call centre staff.

-Business Bid Development (tender response) and Presentations to Corporate customers as part of the Telstra Account Bid Team.-Overall service management, direction and leadership for a customer portfolio including corporate and government clients. This includes accountability for the strategy, relationship management, stakeholder management and service escalation to enhance the customer experience.-Provide regular monthly service reporting to corporate customers.-Ensure all aspects of the Telstra Team’s service delivery is in compliance with customer service policy.-Development of communication management plans-Solution development and delivery including input into business proposals, bid presentations and the subsequent project management of the solution.-Service delivery excellence including customer satisfaction reporting and identification of customer satisfaction initiatives.-Stakeholder management and issue and escalation management for serious business impacting service failures.