Melanie Sutton Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

As a seasoned professional in the certification industry, I have led the establishment andexecution of a sustainability service, guiding clients towards enhanced environmentalmanagement systems that align with evolving industry standards. My role extends toproviding expertise in strategic planning and risk assessment, contributing to thedevelopment of audit programs that ensure a comprehensive review cycle for clientsystems, thereby adding substantial value to their management processes. Employingcoaching methods and servant leadership practices, I identify and address roadblocks,ensuring optimal readiness of people, systems and processes. My commitment to delivering a high level of customer service is evident through active engagement withallocated clients, assisting them on their certification journey and promptly resolving anyqueries or concerns they may have. Conducting assessments in a timely manner andfollowing prescribed processes, I provide comprehensive, value-adding assessmentreports with associated follow-ups. Managing allotted client accounts, I oversee planningfor re-certification assessments, ensuring client assessment records are up to date withcertification changes for a seamless and consistent certification process.Key Achievements: Demonstrated an ability to quickly orient and comprehend client systems during ISOManagement System Audits in capacity as Lead Auditor. Focused on enhancing the value of client reports by critically assessing theconsequences of specific processes or actions. Successfully re-established a book club initiative, providing a platform for fellowauditors to enhance rapport-building and communication skills. Led high-level discovery sessions for new clients, offering comprehensive insightsinto ISO requirements to boost their confidence in adhering to industry standards.

Melbourne, Victoria, Australia

In my role at Housing Choices Australia, I dedicated myself to cultivating effectiveinternal relationships and collaborations, contributing significantly to the advancement ofthe organisation's strategic agenda. Focused on positive outcomes for residents, Ifostered a continuous culture of quality improvement. Taking the lead, I developed andimplemented a comprehensive quality management and evaluation framework, ensuringrobust monitoring of service quality and compliance with regulatory and contractualrequirements. Assuming accountability for the efficiency of the Quality ManagementSystem, I oversaw the timely publication of approved policies and procedures andprovided monthly reports to the Executive Team, highlighting performance, trends andareas for continuous improvement. My leadership extended to managing, motivatingand developing a high-performing and collaborative team, aligning their efforts withorganisational values, behaviours and best practices. I also established effective toolsand documentation supporting accreditation and regulation requirements, implementingprotocols for collecting, assessing and implementing industry standards updates.Utilising various sources such as internal and external audits, performance analysesand site assessments, I drove strategic process changes. Identifying roadblocks toreadiness for external audits.Key Achievements: Led the secretariat role on the Reconciliation Action Plan (RAP) Committee. Led the Inaugural Development Phase of the National Disability Insurance Scheme(NDIS) System, culminating in the attainment of Certification. Directed the development of a consolidated actions register, streamlining reporting onimprovements from diverse data streams. Collaborated with the Risk and Compliance Leader to jointly facilitate the riskmanagement and internal audit process at Housing Choices Australia.

Melbourne, Australia

Melanie is an editor returning to her passion after ten years working as an administrator in the construction industry. She is passionate about language and writing with a keen attentiveness to detail. She looks forward to using her experience with business documentation, tenders, policies, procedures and external reports to help optimise communications of all her clients.With the skills necessary to provide clients with the best way to present a professional voice in any writing, Melanie is looking forward to helping you optimise your originality.Expertise• Formatting consistency• Proofreading• Structural editing – editing for flow• Copy editing – editing content and facts• verification editing – final review before going to print • Bibliography and resource style editing

Parkville

In my multifaceted role, I provided crucial reception coverage by efficiently managingcall volumes and front desk tasks, supporting the Lead Receptionist in ensuringseamless operations. My responsibilities extended to offering timely and efficientadministrative support to management, encompassing invoicing and timesheetcompliance. I played a key role in the routine maintenance of information systems,obtaining approvals for edited documentation on the company SharePoint site, creatingand editing templates for the practice management system, whilst also conductinginternal audits with subsequent reporting to management. Additionally, I conductedextensive research, drafted and finalised policies and procedures, contributing to theestablishment of a well-informed and compliant work environment. As a proactive teammember, I reported on project performance, identified areas for improvement andproposed actionable recommendations to enhance overall efficiency. I oversaw theprocurement procedure, diligently following up on outstanding invoices and endorsingthird-party invoices for payment. My efficient management of project file systems,including scanning and maintaining electronic documents, ensured a streamlinedworkflow. Providing quality customer service was paramount in my role, where I adeptlyhandled customer disputes or complaints. Proficient in operating computers, I preparedletters and documents using MS Office Suite and other software packages. Additionally,I actively contributed to the development of Performance Management procedures andstaff review and planning programs, showcasing my commitment to fostering a dynamicand well-managed work environment.

Parkville

Key ResponsibilitiesProviding support to a full range of in-house corporate services to support the delivery of specialist consulting to the built environment. Responsibilities include:• Data management• Contract administration• Client and service provider liaison• Facilities coordination• Meeting coordination• Reception and customer service• Internal auditing• System development, implementation and training

bid creation assistancereview and correction of contactsoperation manual collationReception support

Melbourne, Australia

Reception assistancebooking of flights and accommodationorganising meetingsorganising cateringproducing minutes and agendasproject creationreview and creation of contacts

Melbourne, Australia

Reception assistancebooking of flights and accommodationorganising meetingsorganising cateringproducing minutes and agendasproject creationreview and creation of contacts

Lead Auditor Integrated Management Systems, Compliant

Diploma, Project Management

Certificate 4, Frontline Management, In Progress

Cert IV qualification part time hours. I was working full time while I completed this qualification

Diploma Of Professional Proofreading And Editing, Proofreading And Editing

Activities and Societies: Diploma of Professional Editing and Publishing Learned about editing techniques

Vce, Vce

Activities and Societies: choir, swim team, house captain, tried to start a student committee, tried to start a student newspaper High.