Melanie Sweeney Email & Phone Number

Chapel Hill, NC, US

Analyze financial status by collecting, monitoring and studying data. Supporting corporate finance and accounting activities, Reconcile transactions and maintains database by entering, verifying and backing up data. Improve financial status by analyzing results and monitoring variances for the company.Assist with payroll services and employee support.

Raleigh-Durham, North Carolina Area

• Support over 135 clients through payroll management, human resources functions, insurance and retirement benefit needs.
• Lead a team with the highest percentage of client satisfaction – 93% YTD on a goal of 90%
• Personal Net Promoter for school of 67; exceeding the goal of 30.
• Serve as subject matter expert in handling routine client requests
• Lead workflows and determine procedures for the group as appropriate
• Develop and leverage a broad understanding of Paychex, Inc. products in support of client needs

• Branch Manager (Promoted)/2012 – 2014
• Managed 13 direct reports and lead an office of over 1500 clients locally
• Responsible for hiring, training, and performance of direct reports
• Prepared annual budget and forecast for Raleigh location
• Processed and printed over 30,000 W2 forms and insured timely submissions
• Directly worked with large clients (over 100 employees) to ensure accurate onboarding of services and positive client interaction

• Supervised and scheduled staff of 8; assigned, directed, and reviewed the work of assigned personnel to ensure quality client service
• Fostered a cohesive relationship between Sales and Operations to maintain a unified approach to branch management
• Hiring recommendations and evaluated performance; recommended merit increases, promotion or termination, and disciplinary action to maximize team/branch performance
• Supervised training of personnel; implemented, and monitored on-the-job training and professional development of assigned personnel
• Maintained knowledge of changes in payroll laws and Paychex policies and procedures
• Assisted in recruiting activities related to sourcing, interviewing, and hiring to ensure that the best possible talent is hired

• Sets up new clients according to branch procedures so that client’s expectations are met and they can begin utilizing services by the date specified in their service agreement
• Served as a mentor to the new client team
• Excelled in client satisfaction with 100% satisfied first payroll survey scores
• Input any required employee payroll information or personal employee information into the Paychex databases
• Balanced QTD/YTD wages and deductions and any related information to accurately reconcile client data
• Researched and resolved client implementation issues in a timely manner to optimize client experience and satisfaction

• Processed all full lifecycle payroll functions for over 250 businesses in the Raleigh-Durham area
• Maintained base of payroll clients on products for assigned clients in order to meet client payroll, Human Resource, and employee benefit service needs.
• Contacted clients daily obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments.
• Maintained knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients. Corresponded with federal, state, and local tax agencies on behalf of clients.
• Researched and resolved client and system problems to ensure accurate payroll reports and tax returns.
• Established and maintained a positive working relationship with clients, agencies, and coworkers to promote a positive quality service image.