Act as the point of contact between the estate and internal/external clients:* Screened and directed phone calls and distributed correspondence.* Handled requests and queries appropriately.* Managed and scheduled meetings and appointments.* Contracting and supervising repairs and maintenance work.* Collecting rent, dealing with late payments, and handling operating expenses.* Maintaining records of income, expenses, signed leases, complaints, maintenance, etc.* Preparing reports on the financial performance of properties.

Evaluates current and potential client needs in order to provide maximized and customized options across company business product lines with emphasis on insurable repair/rehab:• Coordinates and performs quarterly and annual auditing on services provided to clientele.• Implements new business timelines and works with all business lines to ensure completion.• Complete monthly/quarterly client visits as well as attend industry conferences nationwide.• Perform risk analysis on loan portfolios and recommend/implement product solutions.• Coordinates, creates and finalizes all RFP, RFI proposal development/presentations.• Focused on mitigating risk for all clientele and streamlining efficiencies.

Evaluates current and potential client needs in order to provide maximized and customized options for company business product lines (property inspections, property preservation, hazard claims administration, REO, etc.).• Coordinates and performs quarterly and annual auditing on services provided to clientele.• With the assistance of IT, develops and introduces system and reporting enhancements to clientele.• Implements new business timelines and works with all business lines to ensure satisfactory completion.• Complete monthly/quarterly client visits as well as attend industry conferences nationwide.• Coordinates, creates, drafts and finalizes all RFP, RFI proposal development/presentations for submission.

Directs operations for multiple FHA (Federal Housing Administration) and REO (Real Estate Owned) hazard client teams ensuring maximum claim settlement and timely repairs.* Integral in creating client team infrastructure that guarantees customer satisfaction.

Investigated, evaluated, negotiated and brought resolution to any service related issue on behalf of the client.* Collaborated directly with EVPs in order to create service expectations and implement sales goals.* Managed the development of reporting enhancements

* Effectively managed over thirty employees in three locations* Forged strong client relationships focused on teamwork, excellence and costmaximization * Created and implemented quality control audits to mitigate risk for all parties* Conducted monthly/quarterly client meetings to ensure customer satisfaction * Proficient with HUD, VA and conventional loan handling

* Licensed through the state of Florida* Completed full accident investigation to determine liable party* Estimated property damage and monitored repair process * Monitored any and all bodily injury claims through resolution