Receptionist for 2 officesGreet & assist with walk-in clients Action very busy Email inbox covering 2 busy officesRecognise Urgent & send ‘high priority’ email to relevant party immediately.Booking in client consultations Send out IME notification lettersSend out S59,64,65 lettersScan & file Court Wos, Affidavit docs, reportsConnect insurers, ICWA, Workcover to appropriate partiesSave insurers client filesSave client clinical filesSave imagining correspondence Client documents Administration variousCollection distribution & action mail for 2 offices Invoice savingReactive correspondence/contact with Services Australia documents Keep kitchen area tidy/ bins tidyShopping for essentials Keeping front reception & whole office neat, clean & tidy

Receptionist Administration Assistant

Liaison between Customers, staff, and Manufacturers/Suppliers. Warranty claims assessments. Compensation Assessments. Whilst assessing, adhering to company’s budgets and awareness of keeping costs to minimum. Lodgements of warranty claims on behalf of customer to manufacturers. Whilst assessing and negotiating, Adhering to company, manufacturers, & regulatory regulations. Managing of Stock movements and recording of documentation in accounting systems (Exo). End of month stock audits.

Solar power, Hot Water, and Storage solutions means extra savings and contribution to a sustainable efficient energy future!Answering busy fast paced Incoming phone service department Customer Service &Diagnostic troubleshooting Doing systems design for roof space Doing price calculations on excel analytics calculator Checking prices for inverter replacements and sundries/ partsOffering quotes for replacement inverters or full system takeovers Recommend new systems when appropriate Mapping out site technician visits for jobs to be placed into job calendar Spontaneous reacting to national adhoc site visit restrictions & implement changesAdvice surrounding solar systems faultsBooking in health checks on solar systems Booking in site scopes prior to installation Checking stock in EXO /MYOB accounts office suite packageMaintain customer details in SAM CRM and EXO systemsAdhering to government regulations Submission of appropriate consent approvals

Giving my business clients that sense of peace of mind at night. Employee Relations and Workplace Health & Safety.

Business & residential sales development, extensive experience in telecommunications & energy WA & East Coast, QLD, NSW, SA, VIC MarketsLiquor Stores Association NSW energy representativeEast Coast Energy New Customer Load Sales AgentEast Coast AND WA Energy Customer Retention AgentWinbacks Sales Agent Energy for East Coast & WACold call outbound sales targetsRetentions Saves Sales Agent Inbound relationships building & cross selling sales targets Exceeding sales targets New Load Retention and WinbackSuccessful candidate confidently chosen by manager to do new campaigns for the clients.Digital, website, & social marketing interactions Quality Assurance Compliance Adherence at all timesAdherence to policies and procedures at all timesQualify and Discovery process used with customers whilst building rapportAbility to relate to and speak with many customers from different backgrounds and managers with varying management levels.Data analysing with existing customers account records within CRM system, in order to qualify for sale prior to contacting customersIdentifying errors & correcting data when spottedExcellent telephone technique Whilst on any call type, Ability to be on the ball & ready with quick type of thinking, responding & resolving Objection handlingSales trial closing & closing Reliable & consistent CRM activity record documenting & maintenance Attention to detail Business strategy role modelling & formulation into daily activities Sound business acumen Ability to communicate with all levels of co-workers & all types of customer baseHigh level of people skills, empathy and understanding whilst remain diplomacy Team player Ability to use initiative & prioritise tasksAutonomous & trustworthy co workerAbility to be resourceful & proactiveProfessional attitude & appearance Resilience, PassionPolite negotiator who gain trust & rapport Confidence in outlining benefits to clients Adaptable to accept & move with change

♦Administered full contract lifecycle,template drafting,signature routing & closing of complex, high-volume standard agreement types♦Developed & monitored effective controls & compliance plans for all phases of contracts relating to the pursuit,bidding & execution of the contracting process as well as compliance♦Provided quality assurance throughout the contract life cycle, including negotiating agreements, review contract terms & conditions,proposal pricing,business volume prep & contract negotiation♦Delivered consultation regarding contractual rights & obligations,provided interpretation of terms & conditions, contract phase-outs; designed/implemented contracting process & contract compliance measures♦Exceeded customer expectations, prepared agreement related legal letters & notices, drafted/re-drafted DOA’s (Deed of Assignment) and contract variations, & facilitated successful invoicing♦Identified opportunities to offer energy mgmnt solutions to high-value customers & ensured all new campaigns, products & services were aligned with contractual terms♦On-boarded high value key electricity & gas customers (up to $50M), while aiding sales account executives with billing & contractual terms; advised on internal/external contract compliance issues, policies & procedures♦Maintained contract data & information system, along with confidentiality of info & materials while employing ideal contract admin theories,practices and technologies♦Enabled commercial & non-legal decision-making through apt interpretation & evaluations of contractual terms, identified sales opportunities throughout the contract lifecycle and managed document control♦Remained knowledgeable about the latest developments Trade practices Acts, Legislation Acts, Energy Acts, Code of Conduct Acts, and Renewable Govt Acts♦Communicated continuously with external parties such as Independ Market Ops (IMO); Energy Regulator Auth (ERA); Clean Energy Regulator (CER); Network Ops Western Power, & ATCO Gas

Maintaining and managing energy contractual obligations for customers & the business alike.Credit assessment submissionsTender responses & submissionsBoard Paper Preparation & submissionsAdhering to compliance whilst also meeting Customer & Account Executive expectationsManage contract risk profiles Quality Assurance checksContract preparation & executionContract VariationsReconciliation of contract obligations Monitor contractual performance against customer operations performance Terms and Conditions query assessments and initiate amendments as required.Special conditions implementation to contracts as required by customers.Recommendations of support to Sales teams for evaluation of possibility of contractual terms variances.Contribute toward process improvement workshopsAttend User Acceptance Test workshops Contribute to Change Model workshops Actively accept Change Champion role

Assigned progressive, revenue generating responsibilities to maintain and grow relationships with main customers, while achieving assigned sales & profit-growth objectives. Account managed existing relationships to deliver added value to the customer and profitable business opportunities to the organisation, ensuring premium client satisfaction. Excelled in retaining existing business, while pursuing profitable growth opportunities in assigned accounts.♦Administered portfolio of mining, commercial, industrial & retail industries and successfully negotiated sales for the portfolio with annual revenue of up to $30M♦Proactively managed service delivery by anticipating potential service problems and monitoring satisfaction, thus achieving low churn out rates; a 100% strike rate for retention and 20% growth new business into portfolio♦Identified risks, issues and improvement opportunities, while managing customer engagement strategies♦Provided oversight in the preparation and management of tender and pricing contractual documents♦Remained responsible for presenting pricing offers and contracts to clients, securing client / new business acquisition through business analysis, and promoting business products/services at corporate events♦ Won first key WA landmark gas customer upon newly gas contestable market .♦Presented half yearly sales plan with key strategic sales target goals.♦ Entertained business customers at corporate events. ♦Maintained diary in outlook pc system for meetings & site visits to be had with portfolio customers.♦Managed portfolio via regular records keeping in CRM pc system.

Relationship managing business portfolio of contestable customers with portfolio total annual revenue of $10 million. Consistently generate revenue and meet sales targets. Relationship site visits as and when required. Customer retention with very low churn rate due to good relationships held with customers.

Charged with the responsibilities to lead and mentor a team of 12 staff members to deliver customer service excellence for valued clientele, while driving organizational revenues through cross selling of value added services. ♦Delivered plans in alignment with agreed targets and key performance indicators (KPI’s)♦Assumed full accountability for managing customer accounts and credit management assessment♦Project managed on-boarding and transition from analogue to digital network while monitoring performance♦Developed long-term strategies with customers to meet requirements on an ongoing basis while consistently matching those needs with internal value propositions designed to build collaborative relationshipsAdministration and customer service via phone, email, internet, clerical dutiesMobile phone enquiries support to customers and phone dealersTelecommunications network analysis & resolution to enquiriesTechnical issues problem resolution Problem solvingLead & contribute toward change model of analogue to digital networks

Office Administration & ReceptionistBookkeeping Accounts payable & receivableIdentify Sales leads for Business Development ManagersDraft quotation letters & new customer welcome lettersMoney handling banking petty cash managementStock control for sales officeIdentify new leads for new gas connections & pass onto Sales executives Problem solveWork autonomously, yet collaboratively within a team in the sales divisionSwitchboardStationery stock managementStock take and returning faulty goods

♦Cultivated and managed new and existing client relationships of high-net-worth and influence, while handling banking operations, encompassing cashiering, money handling, and EOD register balancing♦Optimised wealth through promoting a full array of banking products & services, and identified new business leads while leading a team of trade transactions specialists; handled international transfer transactionsCustomer Service / Front DeskMoney handling Peer reviewing business cheques for authority of payments Leading a team of 6 staff Peer reviewing 6 staff's work tasks dailyIdentifying ownership of unallocated funds reportsIdentifying value added products to assist portfolio customers' needsActioning tracing payments reports Identifying new business leads Relationship managing portfolio of business customersAccurately recording all communications in Customer Relationship Management data base

♦Added value to the customer service and revenue generation role by administering general office duties, proactively resolving customer complaints, maximising operational support and handling front desk reception♦Counselled customers/beneficiaries facing financial hardships and directed them to other affiliated government authorities; assisted overpayments department with follow-ups and managed credit collections Customer Service, assist beneficiaries with payments, referral to affliated companies if necessary, process emergency payments, assist hardship clients, action changes to beneficiaries' circumstances, follow up on overpayments. Interview various clients for different situations, and for financial hardship and social worker services. Refer clients to relevant social worker for assistance.

ResponsibilitiesGeneral office clerical filing dutiesCustomer enquiries via phone and face to face over front counterArrangement & issue of beneficiary cheques for paymentInterview new beneficiariesBasic counselling & assisting beneficiaries with financial & emotional hardships and directing them to other affiliated government authorities where necessaryAssist in Overpayments team with follow up of beneficiaries who have been overpaidCredit collections and follow up with customers Assessment of beneficiary lodgment forms for the allowance and payments