Melanie Thomas Email & Phone Number

Overland Park, Ks

Olathe, Ks

Current Position; Manager of Examination Services 2005 - present-Manage staff responsible for application processing and disseminating examination result. - Develop specifications, oversee implementation and perform quality assurance for report programs.-Oversee quality assurance efforts for online application programs and candidate-related performance reports.-Serve as client contact for candidate-related matters including investigation and resolution for candidate concerns.-Develop and review candidate-related publications for content and accuracy.Manager of Candidate Services 1998 - 2005-Managed a 13 member staff in scheduling, testing and delivering examination results for credentialing and licensing.-Served as client contact for candidate-related matters.-Managed the implementation of new client programs including application processing and computer-based delivery of examinations. -Developed and executed procedures for scheduling candidates for examinations. -Developed and reviewed candidate-related publications for content and accuracy. Candidate Services Coordinator1995 – 1997-Organized and coordinated the day-to-day activities of the Candidate Services department.-Supervised 11-member staff in processing applications and scheduling candidates for examinations.-Developed written application processing procedures for examination programs.- Provided training, coaching and mentoring of new staff members.Examination Associate1986 – 1995-Processed applications and scheduled over 12,000 candidates annually for credentialing examinations.-Coordinated the scheduling of candidates with state regulatory agencies.-Answered telephone calls from candidates.

Education record

Certificate, Management Accounting