Melanie D.

Melanie D. Email and Phone Number

Senior Tech Support
Melanie D.'s Location
Philippines, Philippines
About Melanie D.

Results-driven and dedicated customer care professional with nine years of work experience in banking and technical support industry. I want to excel in this field with hard work, perseverance and dedication. I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth. I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.

Melanie D.'s Current Company Details

Senior Tech Support
Melanie D. Work Experience Details
  • Practice-Web
    Senior Technical Support Specialist
    Practice-Web Mar 2022 - Jun 2022
    A remote position that provides assistance with server-based dental software which handles a dental office’s scheduling, charting, billing, analytics, patient communication, and marketing.
    View
  • Jpmorgan Chase & Co.
    Customer Service Representative
    Jpmorgan Chase & Co. Jul 2016 - Feb 2022
    Cebu, Central Visayas, Philippines
    Answer questions about account types and banking products, such as CDs, money market accounts, loans, and credit cards for multi-skilled Level 2 support in both consumer and business banking accounts.
    View
  • Convergys
    Technical Support Specialist
    Convergys Jun 2014 - Jul 2016
    United States
    Provide residential customers with technical support for Time Warner Cable High Speed Internet (HSI) products and services.
  • Geek Squad
    Information Technology Specialist
    Geek Squad Jun 2013 - May 2014
    United States
    Perform an advanced software repair and installations support remotely for residential customers under Geek Squad account.
    View
  • Jinisys Software Inc
    Software Quality Assurance
    Jinisys Software Inc Mar 2012 - Jun 2012
    • Design and executive test plans on computer applications.• Record and document results and compare to expected results.• Detect software failures so that defects may be discovered and corrected.• Examine code and execution of code in various environments.• Develop an application test plans based on the software requirements and technical specifications.• Provide application instructions for users.
    View

Melanie D. Education Details

  • Harvard Managementor
    Harvard Managementor
    Customer Focus
  • University Of Cebu
    University Of Cebu
    Bachelor Of Science In Information Technology
    View
  • Informatics Computer Institute
    Informatics Computer Institute
    Computer Hardware Servicing

Frequently Asked Questions about Melanie D.

What is Melanie D.'s role at the current company?

Melanie D.'s current role is Senior Tech Support.

What schools did Melanie D. attend?

Melanie D. attended Harvard Managementor, University Of Cebu, Informatics Computer Institute.

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