Melanie Ashton Email & Phone Number

Australia

• Provide regular phone, email and in-person consultations with clients from a wide demographic including retirees, backpackers, corporate executives, families and luxury travellers in order to understand their accommodation, transport, dietary and other special needs• Recommend and book complex itineraries with a variety of suppliers • Maintain positive client relations and understanding of client needs to maximise customer satisfaction• Maintain existing loyal clientele and referral business• Manage financial reporting and maintain financial viability against a budget• Advise travel regulations, visa requirements and safety concerns prior to/during travel • Manage and maintain accurate client records and confidential information in electronic filing systems, including credit card details, passport and visa information, and medical conditions• Keep abreast of new products and industry trends; maintain expert knowledge across multiple products by attending training seminars and resourcefully accessing online content• Plan and conduct marketing campaigns through traditional and social media• Ensure all clients have a bucket-list experienceKey Achievements• Attained acceptance and gained accreditation as a Virtuoso Luxury service agent, providing me a leading edge over general travel providers.• Worked my way up in the industry from a novice sales consultant, through specialty and niche brands (Groups, First and Business Class, Corporate), to Assistant Team Manager of a retail business, to an independent franchise owner.• Successfully arranged for all clients to return safely to their homes during the COVID-19 pandemic while managing client complaints, anxiety and anger over constantly changing conditions and border closures with maturity and sensitivity.• Maintained a strong and loyal client base regardless of the crisis.

Melbourne, Australia

• Manage large groups of participants in line with health and safety standards and procedures• Set up Amazing Race style scavenger hunt activities• Direct and lead facilitators prior to and during activities and events• Liaise with clients to ensure all appropriate logistics are covered• Work with the Director on systems, service standards and processes• Identify and develop talent within the team• Allocate resources and funds as per event requirementsKey Achievements• Implemented new systems to create a smoother set-up process and overall running of events, minimising costs and improving the profit margin.• Worked with the director to devise and implement new themes, activities and concepts tailored to the Melbourne market.• Trained and supported new and existing staff to reduce staff turnover costs and create a positive culture and high performing team.

Melbourne

• Manage a large client base and high volume of enquiries on a daily basis• Recommend and book complex group itineraries with a variety of suppliers • Manage financial reporting and maintain financial viability against a budget• Manage client complaints and crisis communications including cancellations, delays and itinerary changes• Coordinate group flight bookings and visa requirements• Foster relationships and maintain a high standard of professionalism in all interactions with consulates and ground operators• Troubleshoot and attain the best solution to any issue that may arise prior to and during travelKey Achievements• Established strategies that created a productive and positive culture.• Resolved an above-average number of enquiries and consistently met performance benchmarks around speed, accuracy and customer satisfaction.• Gained excellent feedback (both written and verbal) on my service levels from clients.• Managed a high-volume workload within a deadline-driven environment.• Regularly commended for enthusiasm, drive, customer service and reliability in performance evaluations.

Melbourne Cbd, 3000

• Manage a large client base and high volume of enquiries on a daily basis• Recommend and book complex group itineraries with a variety of suppliers • Manage financial reporting and maintain financial viability against a budget• Manage client complaints and crisis communications including cancellations, delays and itinerary changes• Coordinate group flight bookings and visa requirements• Foster relationships and maintain a high standard of professionalism in all interactions with consulates and ground operators• Troubleshoot and attain the best solution to any issue that may arise prior to and during travelKey Achievements• Established strategies that created a productive and positive culture.• Resolved an above-average number of enquiries and consistently met performance benchmarks around speed, accuracy and customer satisfaction.• Gained excellent feedback (both written and verbal) on my service levels from clients.• Managed a high-volume workload within a deadline-driven environment.• Regularly commended for enthusiasm, drive, customer service and reliability in performance evaluations.

Richmond 3121

• Answer, screen, or forward calls, providing information, taking messages, or scheduling appointments• Resolve complaints from customers or the public• Provide information about establishments, such as the location of departments or offices, employees within the organisation, or services provided to Assist in maintaining a clean and corporate office environment at all times• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work

Certificate Three, Tourism And Travel Services Management

Diploma Of Life Coaching, Neuro Linguistic Programming

Cert 3 & 4 In Fitness