Patrick O'Shea Email & Phone Number

Sydney, Australia

Bowral

Sydney

• Ensure communication systems within the team and with clients are open and constructive• Prepare and source KPI information on a weekly and monthly basis to ensure the team is meeting expectations.• Conduct Monthly one on ones to ensure the team is functioning and staff are motivated.• Liaise with account management team to ensure awareness of each client is maintained• Ensure all client information is kept up to date and team are briefed on any changes that may occur.• Account manage a proportion of the team business by liaising with clients to ensure their continued support.• Identify opportunities within those businesses for growth and potential suitability for online implementation. • Attend client visits with account managers as required, either in a review or business development capacity.

Parramatta

• Coordinate all financial aspects of the business and prepare monthly figures for preparation of profit and loss statement. • Prepare and source KPI information on a weekly and monthly basis on the business for analysis of its financial health. Share this information vertically to allow analysis of the area and region. • Provide business direction to the team and drive performance and profitability of the business• Ensure quality outputs with respect to customer service, profitability, training etc.• Oversee the smooth induction of new employees and conduct monthly performance reviews on all team members• Encourage an accountable team by involving the whole team in the decision making process while still taking final responsibility to ensure decisions are implemented.• Attend client visits with team members as required, either in a remedial or business development role.• Ensure communication systems within the team and with clients are open and constructive.• Attend monthly team leader area meetings to work through issues and share ideas with other team leaders and area leader.• Coordinate monthly client marketing activities including movie nights, quizzes etc. • Take a solution based approach to all aspects involving the team and clients.• Support, grow encourage and nurture team members.• Provide a brightness of future for my team.• Meet and exceed the expectations of my own portfolio of clients by ensuring the same quality outputs with respect to customer service.