Melanie Dugent Email & Phone Number

United States

Burbank, California, United States

Palm Desert, Ca

Palm Desert, California

Palm Desert, California

Rancho Mirage, Ca

• Built from ground up • acquired appropriate state and local licensing• Created website using the WIX platform • Social media management of all accounts• Community education on medical benefits of cannabis use • Worked with local city councils to help shape local cannabis ordinances• Created all client documents, educational pamphlets, menus and marketing materials

Harbeson, De

• Devised training manuals and HR forms • Implemented extensive project management lists using Sharepoint and Access for comprehensive reports and data analysis.• Office 365 Administration and Sharepoint Team Site structure and design.• Website maintenance and design through Joombla software.• Lighting Energy Audits and submissions for multiple State Energy Efficiency Programs.• Initiation, organization and operation of Quickbooks Online, A/R, A/P, Multi-State Payroll with three payment schedules and Multi-State Payroll Taxes.• Engineered auto populating Excel Data Calculators to create Client Presentations.

Rehoboth Beach, De

• Proved the ability to multitask, handle large parties, resolve customer issues and excel within a demanding, high-volume setting to establish rapport with customers, up-sell products and build a loyal clientele.• Developed floor charts for improved efficiency with approximately 35 tables and a seating capacity of 140 guests.• Spearheaded a locals rewards program that was launched with an organized barcrawl to give back to all hospitality employees that became loyal bar patrons.• Created easily changeable templates for extensive drink menu and 36 tap draft list.• Initiated and maintained online media accounts. • Worked in collaboration with Mebu Marketing to develop a website for the new owners of the Restaurant.

Lewes, De

• Administering basic medical treatments and patient care• Handling of blood work, clipping and scrubbing patients as part of surgery prep, drawing up of controlled anesthesia drugs, anesthesia monitoring, and surgery recovery• Invoicing of medical bills with the Cornerstone computer system • Providing customer service by helping clients find and choose products and nutritional diets for their pets• Filling prescriptions, logging controlled drugs and dispensing of appropriate hospital medications• Completing Lab work using LaserCyte, Catalyst DX, VetLyte, and VetTest• Taking and assisting with X-Rays and Dental X-Rays• Revised and set up guidelines for the Adoption program and worked with clients and their families to ensure the right kitten goes to the right person

Greater New York City Area

• Planned bi-monthly meetings to increase employee communication with upper management and 20 selected staff• Created comprehensive and universally applicable checklist for offsite events and meetings to save time and effort for the bi-monthly events and quarterly offsite events• Planned and organized a focus group of 10 employees to increase staff involvement in decision making• Coordinated the Management Reporting Process on Global Administration Office level receiving and compiling input from 6 GAO departments and CTI Operations & Technology level compiling input from 12 Global Offices.• Drafted Records Management Training Material for CTI Website that is still used today to familiarize all new employees with Records Management Operations and Procedures.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: Wall Fellows Program, Myrtle Beach Area Hospitality Association, Student Mentor• Wall Fellows Program, Class.

General Studies

Completed 18 general education credit hours; transferred to Coastal Carolina University