Melanie Matt-Hodges Email & Phone Number

Milwaukee, Wisconsin, Us

Service Delivery System:Obtain detailed assignment information from customers and utilize it to provide effective customer service.Interview and Test applicants using the Predictable Performance System to evaluate their qualifications for assignments.Administer the training of temporary employees to upgrade their skills for assignments.Fill customer work orders with qualified temporaries.Monitor temporary employee attendance and performance using the phone and Quality Performance Program.Troubleshoot to resolve the problems or complaints of customers and temporaries.Coach and Counsel temporaries to ensure quality performance and job satisfaction.Implement company award programs to recognize the good performance of temporaries. Business Development:Conduct outside service calls to ensure quality customer service and expand business.Conduct outside service calls to reactivate inactive customer accounts.Make key skill telephone sales calls to acquire new business.Present Manpower's Automated Office Skillware, Ultradex, and Skill Measurement programs to customers in order to secure or maintain their business.Present Manpower's HR consulting services to appropriate customers in order to secure or maintain their business.Recruit temporary employees to form a pool of applicants for high demand skill areas. Administrative Support:Answer telephone to provide desired information for customers and temporaries.Maintain customer and temporary employee records to ensure completeness and accuracy.Check the credit ratings of customers.Complete the SA16 record to log the week's sales/service activities. Delivering high quality service to customers and temporaries by matching skills of temporaries to customer needs developing and retaining business by providing outstanding customer service and performing a variety of administrative tasks that support the overall mission of quality performance and service.

Sacramento, Ca, Us

Responsible for hiring of branch/back office positions to ensure the highest quality and equality of staffing for The Golden 1 Credit Union. Back up Employment Officer for hiring staff. Keep abreast of recruiting trends and employment laws and ensure recruiting practices comply with EEO, FCRA, and ADA guidelines. Coach and consult with managers regarding setting up skill screen testing, selection/interviewing process, reference checking; final offer to be made by Recruiter. Consult and furnish management with information pertinent to the proper placement of quality employees in the branches and back office.Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.Perform background checks/Consumer Reports/Drug screening on employment candidates via on-line investigating service. Review resumes/applications for open positions. Screen, interview, and or tests applicants and share results of process with back office managers. Prepare reports, as required. Inform applicants with passing scores and schedule further interviews. Coordinate Job Opportunity Postings on Intranet with Branch/ Back Office Managers and set deadline. Review list with manager and coach in regards to viewing employee files, interviews, Thank you/No Thank You Letters, grade ranges, salary offers, full-time versus part-time status job changes, etc. Place employment advertisements with news media and on websites as needed.Coordinate and conduct new employee orientation on a rotation basis with Employment Officer. Coordinate new hire employee personnel files and complete required forms. Assist maintain proper files of applications for retention time of two years and purge annually.Complete new hire packet with welcome letter and forms. Participate in training new Recruiters and assist the Recruiter Assistance, as needed.

Buffalo, New York, Us

Job Summary: The Program Manager is responsible for managing a named account ensuring fulfillment, business development, program growth, client satisfaction, and profitability.ssential Duties and Responsibilities:Responsible for the overarching fulfillment and strategic direction of Volt’s program.Implement creative solutions to meet customer challenges, increase margins/business mix, and improve retention.Drive a strategic partnership with the client.Promote advantages and share benefits of the contract to clients.Meet with hiring managers to qualify requisitions, market candidates, schedule interviews, obtain feedback and fill orders.Meet with client managers on a regular basis to monitor quality, assess upcoming needs, current service levels, new or changing issues in the department, staffing opportunities, etc.Manage performance to program KPI’s and SLA’s, ensuring improvement over time.Drive the business development strategy for designated account(s).Create and own the Quarterly Business Review process.Monitor surveys to measure client and employee satisfaction.Manage contract expiration; pursue and win contract extensions.Hire appropriate staff to effectively manage name account(s).Responsible for the design and implementation of training materials and process improvements for named account(s).Maintain a high level of communication between account’s corporate staff, Volt’s onsite offices, Volt branches, Volt’s corporate office and Enterprise teams.Interface with General Accounting, Contracts, and Credit to manage account(s).Work with PMO to monitor and ensure compliance with Volt and client policies and procedures.Proactively work with client managers in identifying and continually updating in writing, information from client on specific policies and procedures that will impact the success of the program.Work with client managers in identifying additional business opportunities.

Sacramento, Ca, Us

Responsible for hiring of branch/back office positions to ensure the highest quality and equality of staffing for The Golden 1 Credit Union. Keep abreast of recruiting trends and employment laws and ensure recruiting practices comply with EEO, FCRA, and ADA guidelines.Coach and consult with managers regarding setting up skill screen testing, selection/interviewing process, reference checking; final offer to be made by Recruiter.Consult and furnish management with information pertinent to the proper placement of quality employees in the branches and back office.Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti money laundering laws appropriate to the position.Perform background checks/Consumer Reports/Drug screening on employment candidates via on-line investigating service.Review resumes/applications for open positions. Screen, interview, and or tests applicants and share results of process with back office managers. Prepare reports, as required. Inform applicants with passing scores and schedule further interviews.Coordinate Job Opportunity Postings on Intranet with Branch/ Back Office Managers and set deadline.Review list with manager and coach in regards to viewing employee files, interviews, Thank you/No Thank You Letters, grade ranges, salary offers, full-time versus part-time status job changes, etc.Place employment advertisements with news media and on websites as needed.Coordinate and conduct new employee orientation on a rotation basis with Employment Officer. Coordinate new hire employee personnel files and complete required forms.Preview Transfer Interest file for Branch openings.Assist maintain proper files of applications for retention time of two years and purge annually.Complete new hire packet with welcome letter and forms. Participate in training new Recruiters and assist the RecruiterAssistance, as needed.

Milwaukee, Wisconsin, Us

Service Delivery System:Obtain detailed assignment information from customers and utilize it to provide effective customer service.Interview and Test applicants using the Predictable Performance System to evaluate their qualifications for assignments.Administer the training of temporary employees to upgrade their skills for assignments.Fill customer work orders with qualified temporaries.Monitor temporary employee attendance and performance using the phone and Quality Performance Program.Troubleshoot to resolve the problems or complaints of customers and temporaries.Coach and Counsel temporaries to ensure quality performance and job satisfaction.Implement company award programs to recognize the good performance of temporaries. Business Development:Conduct outside service calls to ensure quality customer service and expand business.Conduct outside service calls to reactivate inactive customer accounts.Make key skill telephone sales calls to acquire new business.Present Manpower's Automated Office Skillware, Ultradex, and Skill Measurement programs to customers in order to secure or maintain their business.Present Manpower's HR consulting services to appropriate customers in order to secure or maintain their business.Recruit temporary employees to form a pool of applicants for high demand skill areas. Administrative Support:Answer telephone to provide desired information for customers and temporaries.Maintain customer and temporary employee records to ensure completeness and accuracy.Check the credit ratings of customers.Complete the SA16 record to log the week's sales/service activities. Delivering high quality service to customers and temporaries by matching skills of temporaries to customer needs developing and retaining business by providing outstanding customer service and performing a variety of administrative tasks that support the overall mission of quality performance and service.

San Rafael, California, Us

Maintain good customer relations by handling all client questions, concerns, and issues. Coordinate orders between the customer and supporting branch. Maintain effective communications with the supporting branch team to ensure they are prepared for orders and increases/decreases in staffing needs. Coach and counsel temporary employees relative to attendance, productivity, and overall job performance to meet improvement objectives Assist with new employee introductions and orientations. Perform safety checks and support the customer’s safety requirements. Develop ongoing strategies to reduce workers’ compensation dollars. Complete on-site incident investigations and appropriate paperwork. Facilitation of employee recognition strategiesManage daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy. Track measure and manage attendance among the temporary employees. Ensure accurate and timely information about the account and assigned temporary employees are entered into the operating system. Support on-site recruiting activities as needed to meet large volume order requirements.

Milwaukee, Wisconsin, Us

Service Delivery System:•Obtain detailed assignment information from customers and utilize it to provide effective customer service.•Interview and Test applicants using the Predictable Performance System to evaluate their qualifications for assignments.•Administer the training of temporary employees to upgrade their skills for assignments.•Fill customer work orders with qualified temporaries.•Monitor temporary employee attendance and performance using the phone and Quality Performance Program.•Troubleshoot to resolve the problems or complaints of customers and temporaries.•Coach and Counsel temporaries to ensure quality performance and job satisfaction.•Implement company award programs to recognize the good performance of temporaries.Business Development:•Conduct outside service calls to ensure quality customer service and expand business.•Conduct outside service calls to reactivate inactive customer accounts.•Make key skill telephone sales calls to acquire new business.•Present Manpower's Automated Office Skillware, Ultradex, and Skill Measurement programs to customers in order to secure or maintain their business.•Present Manpower's HR consulting services to appropriate customers in order to secure or maintain their business.•Recruit temporary employees to form a pool of applicants for high demand skill areas.Administrative Support:•Answer telephone to provide desired information for customers and temporaries.•Maintain customer and temporary employee records to ensure completeness and accuracy.•Check the credit ratings of customers.•Complete the SA16 record to log the week's sales/service activities.

Communications

High School Diploma, General Education